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Unable to update cPanel to the latest release

Discussion in 'General Discussion' started by dave_83, Nov 10, 2016.

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  1. dave_83

    dave_83 Member

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    Hello, I found some unauthorized entries under mysql remote access and I'm looking to upgrade WHM. When I try doing so, I get this error at 17%:

    Code:
    Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1478799788.log` failed, exited with code 1 (signal = 0)
    A couple FATAL errors show:
    Code:
    [20161110.095242] W Exit Code: 254
[20161110.095242] ***** FATAL: Test install failed:     package cpanel-perl-514-5.14.4-4.cp1146.x86_64 is already installed
    Code:
    [20161110.095242]   The Administrator will be notified to review this output when this script completes
[20161110.095242] ***** FATAL: Error testing if the RPMs will install: Test install failed:     package cpanel-perl-514-5.14.4-4.cp1146.x86_64 is already installed
    I have tried via the CLI, and I have tried forcing the update, nothing is working.
     
    #1 dave_83, Nov 10, 2016
    Last edited by a moderator: Nov 10, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Please post the output from the following command so we can better understand your server enviorment:

    Code:
    grep '' /etc/redhat-release /usr/local/cpanel/version /var/cpanel/envtype ; grep CPANEL= /etc/cpupdate.conf
    Thank you.
     
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    #2 cPanelMichael, Nov 10, 2016
  3. dave_83

    dave_83 Member

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    Here

    Code:
    /var/cpanel/envtype ; grep CPANEL= /etc/cpupdate.conf /usr/local/cpanel/version
/etc/redhat-release:CentOS release 6.8 (Final)
/usr/local/cpanel/version:11.46.1.3
/var/cpanel/envtype:virtuozzo
CPANEL=release
     
    #3 dave_83, Nov 10, 2016
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Try running the following command to ensure there are no duplicate RPMs:

    Code:
    /scripts/autorepair fix_duplicate_cpanel_rpms
    Thank you.
     
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    #4 cPanelMichael, Nov 10, 2016
  5. dave_83

    dave_83 Member

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    Hi, I ran that, and it did find some duplicates. But that didn't solve the problem, now I have a different error:

    Code:
    [20161110.144553]   All files Staged
[20161110.144553]   Testing if the newly downloaded RPMS can be installed without conflict
[20161110.144553]   Testing RPM transaction
[20161110.144553]   error: Failed dependencies:
[20161110.144553]     sendmail = 8.14.4-9.el6_8.1 is needed by (installed) sendmail-cf-8.14.4-9.el6_8.1.noarch
[20161110.144553] W Exit Code: 254
[20161110.144553] ***** FATAL: Test install failed: error: Failed dependencies:
[20161110.144553]     sendmail = 8.14.4-9.el6_8.1 is needed by (installed) sendmail-cf-8.14.4-9.el6_8.1.noarch
[20161110.144553]   The Administrator will be notified to review this output when this script completes
[20161110.144553] ***** FATAL: Error testing if the RPMs will install: Test install failed: error: Failed dependencies:
[20161110.144553]     sendmail = 8.14.4-9.el6_8.1 is needed by (installed) sendmail-cf-8.14.4-9.el6_8.1.noarch
[20161110.144553]   see http://go.cpanel.net/rpmcheckfailed for more information
[20161110.144553]   The Administrator will be notified to review this output when this script completes
[20161110.144553] E Detected events which require user notification during updatenow. Will send iContact the log
     
    #5 dave_83, Nov 10, 2016
  6. SysSachin

    SysSachin Well-Known Member

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    #6 SysSachin, Nov 10, 2016
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    This isn't a package that's installed with cPanel by default. Are you using it for any specific purpose? If not, you can remove the sendmail-cf package on your system with a command such as:

    Code:
    rpm -e --nodeps sendmail-cf-8.14.4-9.el6_8.1.noarch
    Otherwise, try temporarily adding the following entry to the "exclude=" line in your /etc/yum.conf file:

    sendmail-cf*

    This should address the YUM error, which you can then proceed to investigate further after the cPanel update completes.

    Thank you.
     
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    #7 cPanelMichael, Nov 11, 2016
  8. dave_83

    dave_83 Member

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    Excellent, thank you! Problem solved.
     
    #8 dave_83, Nov 11, 2016
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  9. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
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    #9 cPanelMichael, Nov 11, 2016
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