Unable to update cPanel to the latest release

[dave_83]

Hello, I found some unauthorized entries under mysql remote access and I'm looking to upgrade WHM. When I try doing so, I get this error at 17%:

Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1478799788.log` failed, exited with code 1 (signal = 0)

A couple FATAL errors show:

[20161110.095242] W Exit Code: 254
[20161110.095242] ***** FATAL: Test install failed:     package cpanel-perl-514-5.14.4-4.cp1146.x86_64 is already installed

[20161110.095242]   The Administrator will be notified to review this output when this script completes
[20161110.095242] ***** FATAL: Error testing if the RPMs will install: Test install failed:     package cpanel-perl-514-5.14.4-4.cp1146.x86_64 is already installed

I have tried via the CLI, and I have tried forcing the update, nothing is working.

 

[cPanelMichael]

Hello,

Please post the output from the following command so we can better understand your server enviorment:

grep '' /etc/redhat-release /usr/local/cpanel/version /var/cpanel/envtype ; grep CPANEL= /etc/cpupdate.conf

Thank you.

 

[dave_83]

Here

/var/cpanel/envtype ; grep CPANEL= /etc/cpupdate.conf /usr/local/cpanel/version
/etc/redhat-release:CentOS release 6.8 (Final)
/usr/local/cpanel/version:11.46.1.3
/var/cpanel/envtype:virtuozzo
CPANEL=release

 

[cPanelMichael]

Hello,

Try running the following command to ensure there are no duplicate RPMs:

/scripts/autorepair fix_duplicate_cpanel_rpms

Thank you.

 

[dave_83]

Hi, I ran that, and it did find some duplicates. But that didn't solve the problem, now I have a different error:

[20161110.144553]   All files Staged
[20161110.144553]   Testing if the newly downloaded RPMS can be installed without conflict
[20161110.144553]   Testing RPM transaction
[20161110.144553]   error: Failed dependencies:
[20161110.144553]     sendmail = 8.14.4-9.el6_8.1 is needed by (installed) sendmail-cf-8.14.4-9.el6_8.1.noarch
[20161110.144553] W Exit Code: 254
[20161110.144553] ***** FATAL: Test install failed: error: Failed dependencies:
[20161110.144553]     sendmail = 8.14.4-9.el6_8.1 is needed by (installed) sendmail-cf-8.14.4-9.el6_8.1.noarch
[20161110.144553]   The Administrator will be notified to review this output when this script completes
[20161110.144553] ***** FATAL: Error testing if the RPMs will install: Test install failed: error: Failed dependencies:
[20161110.144553]     sendmail = 8.14.4-9.el6_8.1 is needed by (installed) sendmail-cf-8.14.4-9.el6_8.1.noarch
[20161110.144553]   see http://go.cpanel.net/rpmcheckfailed for more information
[20161110.144553]   The Administrator will be notified to review this output when this script completes
[20161110.144553] E Detected events which require user notification during updatenow. Will send iContact the log

 

[SysSachin]

Hi,
The above error message showing that there is issue with sendmail RPM conflicts.

Please check the below Documents for how to troubleshoot RPM conflicts issue.
RPM Installation Failures - cPanel Knowledge Base - cPanel Documentation


Browse above link and search "RPM conflicts" word so that you will get exact information.

 

[cPanelMichael]

sendmail = 8.14.4-9.el6_8.1 is needed by (installed) sendmail-cf-8.14.4-9.el6_8.1.noarch

Hello,

This isn't a package that's installed with cPanel by default. Are you using it for any specific purpose? If not, you can remove the sendmail-cf package on your system with a command such as:

rpm -e --nodeps sendmail-cf-8.14.4-9.el6_8.1.noarch

Otherwise, try temporarily adding the following entry to the "exclude=" line in your /etc/yum.conf file:

sendmail-cf*

This should address the YUM error, which you can then proceed to investigate further after the cPanel update completes.

Thank you.

 

[dave_83]

Excellent, thank you! Problem solved.

 

[cPanelMichael]

I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.