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Unable to update plugins in wordpress

Discussion in 'General Discussion' started by Neha Pariyar, Nov 12, 2017.

  1. Neha Pariyar

    Neha Pariyar Registered

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    Hello,

    I am facing the issue when I am updating,deleting the plugin on wordpress
    When I am trying to update any plugin it is giving me error i.e.

    Updating failed: {"success":true,"data":{"update":"plugin","slug":"wp-super-cache","plugin":"wp-super-cache\/wp-cache.php","pluginName":"WP Super Cache"}}

    Same while deleting the plugin. I am receiving the same error:

    Deletion failed: {"success":true,"data":{"delete":"plugin","slug":"wp-super-cache","plugin":"wp-super-cache\/wp-cache.php","pluginName":"WP Super Cache"}}

    So anyone can please help me why this error is occuring.
     
  2. web-project

    web-project Well-Known Member

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    where is connection to cPanel? if the issue with wordpress! You need to check logs and see where the issue is.
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    You may need to manually delete the plugin through the command line or FTP if possible, as it looks like a restriction related to the PHP handler utilized on the server. Since you do not have root access, check with your hosting provider to see what they recommend.

    Thank you.
     
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