Unable to update plugins in wordpress

[Neha Pariyar]

Hello,

I am facing the issue when I am updating,deleting the plugin on wordpress
When I am trying to update any plugin it is giving me error i.e.

Updating failed: {"success":true,"data":{"update":"plugin","slug":"wp-super-cache","plugin":"wp-super-cache\/wp-cache.php","pluginName":"WP Super Cache"}}

Same while deleting the plugin. I am receiving the same error:

Deletion failed: {"success":true,"data":{"delete":"plugin","slug":"wp-super-cache","plugin":"wp-super-cache\/wp-cache.php","pluginName":"WP Super Cache"}}

So anyone can please help me why this error is occuring.

 

[web-project]

where is connection to cPanel? if the issue with wordpress! You need to check logs and see where the issue is.

 

[cPanelMichael]

Hello,

You may need to manually delete the plugin through the command line or FTP if possible, as it looks like a restriction related to the PHP handler utilized on the server. Since you do not have root access, check with your hosting provider to see what they recommend.

Thank you.