Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Unable to update plugins in wordpress

Discussion in 'General Discussion' started by Neha Pariyar, Nov 12, 2017.

  1. Neha Pariyar

    Neha Pariyar Registered

    Joined:
    Nov 12, 2017
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    India
    cPanel Access Level:
    Reseller Owner
    Hello,

    I am facing the issue when I am updating,deleting the plugin on wordpress
    When I am trying to update any plugin it is giving me error i.e.

    Updating failed: {"success":true,"data":{"update":"plugin","slug":"wp-super-cache","plugin":"wp-super-cache\/wp-cache.php","pluginName":"WP Super Cache"}}

    Same while deleting the plugin. I am receiving the same error:

    Deletion failed: {"success":true,"data":{"delete":"plugin","slug":"wp-super-cache","plugin":"wp-super-cache\/wp-cache.php","pluginName":"WP Super Cache"}}

    So anyone can please help me why this error is occuring.
     
  2. web-project

    web-project Well-Known Member

    Joined:
    Nov 23, 2007
    Messages:
    52
    Likes Received:
    4
    Trophy Points:
    58
    where is connection to cPanel? if the issue with wordpress! You need to check logs and see where the issue is.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,763
    Likes Received:
    1,710
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    You may need to manually delete the plugin through the command line or FTP if possible, as it looks like a restriction related to the PHP handler utilized on the server. Since you do not have root access, check with your hosting provider to see what they recommend.

    Thank you.
     
Loading...

Share This Page