Unable to Update the License

Operating System & Version
Centos 7
cPanel & WHM Version
86.0 (build 25)

Vs Nu

Well-Known Member
Jul 17, 2015
101
5
68
India
cPanel Access Level
Root Administrator
Wed Sep 23 12:13:27 2020: License Update Request
Wed Sep 23 12:13:27 2020: Using full manual DNS resolution
Wed Sep 23 12:13:28 2020: Trying server 208.74.123.3
Wed Sep 23 12:13:29 2020: Connected using local address 127.0.0.1
Wed Sep 23 12:13:31 2020: Server 208.74.123.3 on port 2089 returned:
No valid cPanel/WHM license found. (158.247.211.179)

Wed Sep 23 12:13:31 2020: The cPanel license server said that a license could not be issued for your server (500).
For more information visit: lic | cPanel

The exact message was: No valid cPanel/WHM license found. (158.247.211.179)

How to fix the issue ?
 

Vs Nu

Well-Known Member
Jul 17, 2015
101
5
68
India
cPanel Access Level
Root Administrator

Vs Nu

Well-Known Member
Jul 17, 2015
101
5
68
India
cPanel Access Level
Root Administrator
cpanel is not providing trial any more i am hosting provider today i create droplet in digital ocean with ready made image in cpanel & it not works
Thanks for the Info,But is there any official News from cPanel End regarding this ?
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,252
313
Houston
cpanel is not providing trial any more i am hosting provider today i create droplet in digital ocean with ready made image in cpanel & it not works
We still provide trial licenses, the workflow on this changed today, in that they're not issued automatically any longer. Upon logging into WHM you should be redirected to the store where you can obtain a trial license.
 

Vs Nu

Well-Known Member
Jul 17, 2015
101
5
68
India
cPanel Access Level
Root Administrator
We still provide trial licenses, the workflow on this changed today, in that they're not issued automatically any longer. Upon logging into WHM you should be redirected to the store where you can obtain a trial license.
Thanks for the Information
 

deddy

Well-Known Member
Oct 13, 2003
145
1
168
Thank you for authenticating your cPanel store account. We are activating your new 15-day free trial license which will let you use cPanel & WHM with no limitations.


Error: The system could not activate the trial license.

The used IP is clean. What's the problem ?
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
975
136
168
cPanel Access Level
Root Administrator
@Vs Nu - nope. It has to be done through the WHM interface at this time.

@deddy - for those types of issues it's best to contact our Customer Service team. they can check the license history and see if there are any other reasons the license couldn't be issued. More details on how to get to them directly can be found here: How do I contact cPanel Customer Service?
 

deddy

Well-Known Member
Oct 13, 2003
145
1
168
This here "Error: The system could not activate the trial license" is a WHM message.

cPanel Customer Service:

Licensed IP Address
How do I find my Licensed IP Address?

Invalid or Unlicensed IP Address

Submit is not possible because the IP is not licensed.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
975
136
168
cPanel Access Level
Root Administrator
@Ali_Shaatani - can you try following the details here to see if that gets things working for you?


If not, it would be best to open a ticket with our Customer Service team so they can check that license issue for you. Details on how to reach them directly can be found here: How do I contact cPanel Customer Service?
 

Ali_Shaatani

Registered
Nov 24, 2020
3
0
1
Libya
cPanel Access Level
Root Administrator
@Ali_Shaatani - can you try following the details here to see if that gets things working for you?


If not, it would be best to open a ticket with our Customer Service team so they can check that license issue for you. Details on how to reach them directly can be found here: How do I contact cPanel Customer Service?
i already opened one, but no replay until now :(