The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Unable to update the quota file (.ftpquota) when creating FTP accounts

Discussion in 'General Discussion' started by armin654, Sep 25, 2014.

  1. armin654

    armin654 Well-Known Member

    Joined:
    Feb 12, 2014
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    Hello guys
    This is our new cpanel server.
    When users try to create FTP account they receive such error: (ftpuser is the username that customer choose for his ftp account)

    Error detected with pure-quotacheck for ftpuser [/home/user/public_html/ftpuser ]: Unable to update the quota file (.ftpquota): [Permission denied]

    What is the reason of receiving such error message?
    where is the ftpquota file to check its permissions and what owners and permissions should be set on that?

    ** Please note that although we receive such error message, but FTP accounts work without any issue and they will be created.

    This seems to be only issue with quota management of home directory of the FTP account. :confused:

    regards
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    654
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    What are the permissions/ownership values on the "/home/$username/etc/ftpquota" file for this account? It should be owned by the account username and have 0644 permissions.

    Thank you.
     
  3. JayLevine

    JayLevine Active Member

    Joined:
    Nov 25, 2002
    Messages:
    27
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    New Mexico
    Hello, I have the same issue. ftpquota is owned by the username and ran a "chmod 644 ftpquota" just to be sure... Still get the error.

    Jay
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    654
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
Loading...

Share This Page