UNABLE TO UPDATE vCPANEL VERSION FROM v86.0.18 to v88.0.12 ON GUI

HuyND · Jul 13, 2020

Hello cPanel team and all,
I'm system admin from VietNam and using cPanel as root user. I manage over +30 customer hostings, my version cPanel is v86.0.18. I wanna update the version cPanel from v86.0.18 to v88.0.12 but I can't. The update is disable on GUI and there is no option to choose in WHM >> Server Configuration >> Update Preferences as below pictures

My server configuration:
OS: Cloudlinux 7.7
16vCPU - 8GB Ram
500GB HDD

Please help to fix this, thanks team.

andrew.n · Jul 14, 2020

Do you have root access via SSH? Are you able to run the following command?

/scripts/upcp --force

cPanelLauren · Jul 14, 2020

Based on that output it looks like you have updates disabled. What's in the file /etc/cpupdate.conf?

HuyND · Jul 14, 2020

cPanelLauren said:
Based on that output it looks like you have updates disabled. What's in the file /etc/cpupdate.conf?

Yes, here it is.

Code:

CPANEL=release
RPMUP=never
SARULESUP=never
STAGING_DIR=/usr/local/cpanel
UPDATES=never

HuyND · Jul 14, 2020

andrew.n said:
Do you have root access via SSH? Are you able to run the following command?

/scripts/upcp --force

Yes, I have root access and can run this command "/scripts/upcp --force"

andrew.n · Jul 15, 2020

Okay so just follow this The cPanel & WHM Update Configuration File - cpupdate.conf | cPanel & WHM Documentation and you will have daily updates.

HuyND · Jul 15, 2020

andrew.n said:
Okay so just follow this The cPanel & WHM Update Configuration File - cpupdate.conf | cPanel & WHM Documentation and you will have daily updates.

Hello Andrew,
When I finish editing this file (cpupdate.conf), do I need to refresh cPanel or something like this via SSH ???

andrew.n · Jul 16, 2020

Just restart cPanel to be sure and then run the upcp update, that should so it.

HuyND · Jul 16, 2020

Hi all,
I just edit the file /etc/cpupdate.conf. And I can run /scripts/upcp --force.
But i'm stack in this error:

Code:

[2020-07-16 22:43:00 +0700]   17% complete
[2020-07-16 22:43:00 +0700] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1594914059.log --force` failed, exited with code 1 (signal = 0)
=> Log closed Thu Jul 16 22:43:02 2020
=> Log closed Thu Jul 16 22:43:02 2020

Please help me fix it. Thanks all

andrew.n · Jul 16, 2020

Very weird. Any more info in /var/cpanel/updatelogs/update.1594914059.log file?

HuyND · Jul 16, 2020

andrew.n said:
Very weird. Any more info in /var/cpanel/updatelogs/update.1594914059.log file?

Yes.
I run command #tail -100 /var/cpanel/updatelogs/update.1594914059.log. It show like below

Code:

[2020-07-16 22:42:57 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/htaccess/index.js.xz
[2020-07-16 22:42:57 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/js/expander.js.xz
[2020-07-16 22:42:57 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/js/jumpbox.js.xz
[2020-07-16 22:42:57 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/_assets/deferred/powered-by-cpanel.js.xz
[2020-07-16 22:42:57 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/mail/boxtrapper.css.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/stats/errlog.html.tt.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/js2-min/subdomain/index.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/passenger/index.cmb.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/user_manager/directives/issueList.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/home/index.tt.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/indexmanager/index.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/webdav/doaddwebdav.html.tt.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/clamavconnector/dodisinfect.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/site_publisher/index.cmb.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/domains/directives/itemLister.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/webdav/dopasswd.html.tt.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/filemanager/css/upload.css.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/domains/index.cmb.min.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/multiphp_ini_editor/index.dist.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/htaccess/index.devel.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/mail/search_index/index.cmb.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/terminal/index.devel.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/email_deliverability/controllers/ROUTES.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/version_control/views/listRepositoriesController.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/user_manager/directives/validateUsernameWithDomain.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/domains/directives/tableShowingDirective.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/backup/index.less.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/indexmanager/dohtaccess.min.css.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/passenger/directives/table_row_form.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/home/views/statisticsController.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/styled/retro/sprites/icon_spritemap.css.xz
=> Log closed Thu Jul 16 22:42:58 2020
=> Log closed Thu Jul 16 22:42:58 2020
=> Log closed Thu Jul 16 22:42:58 2020
=> Log closed Thu Jul 16 22:42:58 2020
=> Log closed Thu Jul 16 22:42:58 2020
=> Log closed Thu Jul 16 22:42:58 2020
=> Log closed Thu Jul 16 22:42:58 2020
=> Log closed Thu Jul 16 22:42:58 2020
=> Log closed Thu Jul 16 22:42:58 2020
=> Log closed Thu Jul 16 22:42:58 2020
[2020-07-16 22:42:58 +0700]   Sync child 2747350 exited cleanly.
=> Log closed Thu Jul 16 22:42:58 2020
[2020-07-16 22:42:58 +0700]   Sync child 2747359 exited cleanly.
[2020-07-16 22:42:58 +0700]   Sync child 2747355 exited cleanly.
[2020-07-16 22:42:58 +0700]   Sync child 2747354 exited cleanly.
[2020-07-16 22:42:58 +0700]   Sync child 2747351 exited cleanly.
[2020-07-16 22:42:58 +0700]   Sync child 2747360 exited cleanly.
=> Log closed Thu Jul 16 22:42:58 2020
[2020-07-16 22:42:58 +0700]   Sync child 2747353 exited cleanly.
[2020-07-16 22:42:58 +0700]   Sync child 2747352 exited cleanly.
[2020-07-16 22:42:58 +0700]   Sync child 2747358 exited cleanly.
=> Log closed Thu Jul 16 22:42:58 2020
[2020-07-16 22:42:58 +0700]   Sync child 2747357 exited cleanly.
[2020-07-16 22:42:58 +0700]   Sync child 2747362 exited cleanly.
=> Log closed Thu Jul 16 22:42:58 2020
=> Log closed Thu Jul 16 22:42:58 2020
[2020-07-16 22:42:58 +0700]   Sync child 2747364 exited cleanly.
[2020-07-16 22:42:58 +0700]   Sync child 2747356 exited cleanly.
=> Log closed Thu Jul 16 22:42:58 2020
[2020-07-16 22:42:58 +0700]   Sync child 2747363 exited cleanly.
[2020-07-16 22:42:58 +0700]   Sync child 2747361 exited cleanly.
[2020-07-16 22:42:58 +0700]   Sync child 2747365 exited cleanly.
[2020-07-16 22:42:58 +0700]   All files Staged
[2020-07-16 22:42:58 +0700]   Testing if the newly downloaded RPMS can be installed without conflict
[2020-07-16 22:42:58 +0700]   Testing RPM transaction
[2020-07-16 22:42:59 +0700]     clamd conflicts with cpanel-clamav-0.101.5-4.cp1186.x86_64
[2020-07-16 22:42:59 +0700]     data(clamav) is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     clamav-filesystem = 1:0.101.4-3.el7 is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     clamav-lib = 1:0.101.4-3.el7 is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     libclamav.so.9()(64bit) is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     libclamav.so.9(CLAMAV_PRIVATE)(64bit) is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     libclamav.so.9(CLAMAV_PUBLIC)(64bit) is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700] W Exit Code: 28
[2020-07-16 22:42:59 +0700] ***** FATAL: Test install failed: error: Failed dependencies:
[2020-07-16 22:42:59 +0700]     clamd conflicts with cpanel-clamav-0.101.5-4.cp1186.x86_64
[2020-07-16 22:42:59 +0700]     data(clamav) is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     clamav-filesystem = 1:0.101.4-3.el7 is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     clamav-lib = 1:0.101.4-3.el7 is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     libclamav.so.9()(64bit) is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     libclamav.so.9(CLAMAV_PRIVATE)(64bit) is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     libclamav.so.9(CLAMAV_PUBLIC)(64bit) is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]   The Administrator will be notified to review this output when this script completes
[2020-07-16 22:42:59 +0700] ***** FATAL: Error testing if the RPMs will install: Test install failed: error: Failed dependencies:
[2020-07-16 22:42:59 +0700]     clamd conflicts with cpanel-clamav-0.101.5-4.cp1186.x86_64
[2020-07-16 22:42:59 +0700]     data(clamav) is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     clamav-filesystem = 1:0.101.4-3.el7 is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     clamav-lib = 1:0.101.4-3.el7 is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     libclamav.so.9()(64bit) is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     libclamav.so.9(CLAMAV_PRIVATE)(64bit) is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     libclamav.so.9(CLAMAV_PUBLIC)(64bit) is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]   see https://go.cpanel.net/rpmcheckfailed for more information
[2020-07-16 22:42:59 +0700]   The Administrator will be notified to review this output when this script completes
[2020-07-16 22:42:59 +0700]   Removing staged files and directories for binaries/linux-c7-x86_64, cpanel
[2020-07-16 22:43:00 +0700]   Removing staged files and directories for paper_lantern
=> Log closed Thu Jul 16 22:43:00 2020
[2020-07-16 22:43:00 +0700]   17% complete
[2020-07-16 22:43:00 +0700] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1594914059.log --force` failed, exited with code 1 (signal = 0)
=> Log closed Thu Jul 16 22:43:02 2020
=> Log closed Thu Jul 16 22:43:02 2020

andrew.n · Jul 16, 2020

Clamav is your problem. You need to remove which you installed manually and then upcp will run smoothly.

HuyND · Jul 19, 2020

andrew.n said:
Clamav is your problem. You need to remove which you installed manually and then upcp will run smoothly.

Hello all,
The clamav was installed automatically while I was installing cPanel. How can I removed it ( "yum remove clamav" or remove on GUI cPanel). And then, when I'm done update the cPanel, so how can reinstall the clamav ?

cPanelLauren · Jul 20, 2020

The issue is that you've got separate versions of ClamAV installed and they're conflicting. What is the output of the following:

rpm -qa |grep -i clam

HuyND · Jul 21, 2020

cPanelLauren said:
The issue is that you've got separate versions of ClamAV installed and they're conflicting. What is the output of the following:

rpm -qa |grep -i clam

Here it is

Code:

clamav-update-0.101.4-3.el7.x86_64
clamav-scanner-0.101.4-3.el7.noarch
clamav-lib-0.101.4-3.el7.x86_64
clamav-filesystem-0.101.4-3.el7.noarch
cpanel-perl-530-File-Scan-ClamAV-1.95-1.cp1186.noarch
cpanel-clamav-virusdefs-0.101.5-1.cp1186.x86_64
clamav-scanner-systemd-0.101.4-3.el7.noarch
cpanel-clamav-0.101.5-1.cp1186.x86_64
clamav-server-systemd-0.101.4-3.el7.noarch
clamav-data-0.101.4-3.el7.noarch
clamav-devel-0.101.4-3.el7.x86_64
clamav-server-0.101.4-3.el7.x86_64
clamav-0.101.4-3.el7.x86_64

cPanelLauren · Jul 24, 2020

Depending on what you want to do you need to remove one version of ClamAV. The version of cPanel ClamAV does not match the secondary version you have installed.

HuyND · Jul 26, 2020

cPanelLauren said:
Depending on what you want to do you need to remove one version of ClamAV. The version of cPanel ClamAV does not match the secondary version you have installed.

Hello Lauren,
So How can I remove the secondary clamav, only 1 command "#yum remove clamav" ???

andrew.n · Jul 27, 2020

You can uninstall ClamAV from WHM under plugins and then run the rpm command to see what versions were left then running "yum remove version" should fix it like:

yum remove clamav-server-0.101.4-3.el7.x86_64

Once all is removed, installed ClamAV from WHM again and then run the cPanel update.

cPanelLauren · Jul 27, 2020

andrew.n said:
You can uninstall ClamAV from WHM under plugins and then run the rpm command to see what versions were left then running "yum remove version" should fix it like:

yum remove clamav-server-0.101.4-3.el7.x86_64

Once all is removed, installed ClamAV from WHM again and then run the cPanel update.

Well really if you want to remove the 3rd party installation you'd want to remove ALL the packages associated with it not just the server package so the command would need to include all of these packages: :

Code:

clamav-update-0.101.4-3.el7.x86_64
clamav-scanner-0.101.4-3.el7.noarch
clamav-lib-0.101.4-3.el7.x86_64
clamav-filesystem-0.101.4-3.el7.noarch
clamav-scanner-systemd-0.101.4-3.el7.noarch
clamav-server-systemd-0.101.4-3.el7.noarch
clamav-data-0.101.4-3.el7.noarch
clamav-devel-0.101.4-3.el7.x86_64
clamav-server-0.101.4-3.el7.x86_64
clamav-0.101.4-3.el7.x86_64

Uninstalling from WHM will only uninstall the cpanel-clamav package which is not what is being requested.

HuyND · Jul 29, 2020

cPanelLauren said:
Well really if you want to remove the 3rd party installation you'd want to remove ALL the packages associated with it not just the server package so the command would need to include all of these packages: :

Code:

clamav-update-0.101.4-3.el7.x86_64 clamav-scanner-0.101.4-3.el7.noarch clamav-lib-0.101.4-3.el7.x86_64 clamav-filesystem-0.101.4-3.el7.noarch clamav-scanner-systemd-0.101.4-3.el7.noarch clamav-server-systemd-0.101.4-3.el7.noarch clamav-data-0.101.4-3.el7.noarch clamav-devel-0.101.4-3.el7.x86_64 clamav-server-0.101.4-3.el7.x86_64 clamav-0.101.4-3.el7.x86_64

Uninstalling from WHM will only uninstall the cpanel-clamav package which is not what is being requested.

Thanks for your support !
I did update the version cPanel to v88.0.13 already

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UNABLE TO UPDATE vCPANEL VERSION FROM v86.0.18 to v88.0.12 ON GUI

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