UNABLE TO UPDATE vCPANEL VERSION FROM v86.0.18 to v88.0.12 ON GUI

HuyND

Active Member
Oct 29, 2019
26
4
3
Viet Nam
cPanel Access Level
Root Administrator
Hello cPanel team and all,
I'm system admin from VietNam and using cPanel as root user. I manage over +30 customer hostings, my version cPanel is v86.0.18. I wanna update the version cPanel from v86.0.18 to v88.0.12 but I can't. The update is disable on GUI and there is no option to choose in WHM >> Server Configuration >> Update Preferences as below pictures

My server configuration:
OS: Cloudlinux 7.7
16vCPU - 8GB Ram
500GB HDD

Please help to fix this, thanks team.
 

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andrew.n

Well-Known Member
Jun 9, 2020
581
158
43
EU
cPanel Access Level
Root Administrator
Do you have root access via SSH? Are you able to run the following command?

/scripts/upcp --force
 

andrew.n

Well-Known Member
Jun 9, 2020
581
158
43
EU
cPanel Access Level
Root Administrator
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andrew.n

Well-Known Member
Jun 9, 2020
581
158
43
EU
cPanel Access Level
Root Administrator
Just restart cPanel to be sure and then run the upcp update, that should so it.
 

HuyND

Active Member
Oct 29, 2019
26
4
3
Viet Nam
cPanel Access Level
Root Administrator
Hi all,
I just edit the file /etc/cpupdate.conf. And I can run /scripts/upcp --force.
But i'm stack in this error:


Code:
[2020-07-16 22:43:00 +0700]   17% complete
[2020-07-16 22:43:00 +0700] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1594914059.log --force` failed, exited with code 1 (signal = 0)
=> Log closed Thu Jul 16 22:43:02 2020
=> Log closed Thu Jul 16 22:43:02 2020
Please help me fix it. Thanks all
 

andrew.n

Well-Known Member
Jun 9, 2020
581
158
43
EU
cPanel Access Level
Root Administrator
Very weird. Any more info in /var/cpanel/updatelogs/update.1594914059.log file?
 

HuyND

Active Member
Oct 29, 2019
26
4
3
Viet Nam
cPanel Access Level
Root Administrator
Very weird. Any more info in /var/cpanel/updatelogs/update.1594914059.log file?
Yes.
I run command #tail -100 /var/cpanel/updatelogs/update.1594914059.log. It show like below


Code:
[2020-07-16 22:42:57 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/htaccess/index.js.xz
[2020-07-16 22:42:57 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/js/expander.js.xz
[2020-07-16 22:42:57 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/js/jumpbox.js.xz
[2020-07-16 22:42:57 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/_assets/deferred/powered-by-cpanel.js.xz
[2020-07-16 22:42:57 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/mail/boxtrapper.css.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/stats/errlog.html.tt.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/js2-min/subdomain/index.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/passenger/index.cmb.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/user_manager/directives/issueList.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/home/index.tt.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/indexmanager/index.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/webdav/doaddwebdav.html.tt.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/clamavconnector/dodisinfect.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/site_publisher/index.cmb.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/domains/directives/itemLister.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/webdav/dopasswd.html.tt.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/filemanager/css/upload.css.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/domains/index.cmb.min.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/multiphp_ini_editor/index.dist.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/htaccess/index.devel.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/mail/search_index/index.cmb.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/terminal/index.devel.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/email_deliverability/controllers/ROUTES.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/version_control/views/listRepositoriesController.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/user_manager/directives/validateUsernameWithDomain.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/domains/directives/tableShowingDirective.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/backup/index.less.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/indexmanager/dohtaccess.min.css.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/passenger/directives/table_row_form.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/home/views/statisticsController.js.xz
[2020-07-16 22:42:58 +0700]   Retrieving and staging /cpanelsync/11.88.0.12/paper_lantern/styled/retro/sprites/icon_spritemap.css.xz
=> Log closed Thu Jul 16 22:42:58 2020
=> Log closed Thu Jul 16 22:42:58 2020
=> Log closed Thu Jul 16 22:42:58 2020
=> Log closed Thu Jul 16 22:42:58 2020
=> Log closed Thu Jul 16 22:42:58 2020
=> Log closed Thu Jul 16 22:42:58 2020
=> Log closed Thu Jul 16 22:42:58 2020
=> Log closed Thu Jul 16 22:42:58 2020
=> Log closed Thu Jul 16 22:42:58 2020
=> Log closed Thu Jul 16 22:42:58 2020
[2020-07-16 22:42:58 +0700]   Sync child 2747350 exited cleanly.
=> Log closed Thu Jul 16 22:42:58 2020
[2020-07-16 22:42:58 +0700]   Sync child 2747359 exited cleanly.
[2020-07-16 22:42:58 +0700]   Sync child 2747355 exited cleanly.
[2020-07-16 22:42:58 +0700]   Sync child 2747354 exited cleanly.
[2020-07-16 22:42:58 +0700]   Sync child 2747351 exited cleanly.
[2020-07-16 22:42:58 +0700]   Sync child 2747360 exited cleanly.
=> Log closed Thu Jul 16 22:42:58 2020
[2020-07-16 22:42:58 +0700]   Sync child 2747353 exited cleanly.
[2020-07-16 22:42:58 +0700]   Sync child 2747352 exited cleanly.
[2020-07-16 22:42:58 +0700]   Sync child 2747358 exited cleanly.
=> Log closed Thu Jul 16 22:42:58 2020
[2020-07-16 22:42:58 +0700]   Sync child 2747357 exited cleanly.
[2020-07-16 22:42:58 +0700]   Sync child 2747362 exited cleanly.
=> Log closed Thu Jul 16 22:42:58 2020
=> Log closed Thu Jul 16 22:42:58 2020
[2020-07-16 22:42:58 +0700]   Sync child 2747364 exited cleanly.
[2020-07-16 22:42:58 +0700]   Sync child 2747356 exited cleanly.
=> Log closed Thu Jul 16 22:42:58 2020
[2020-07-16 22:42:58 +0700]   Sync child 2747363 exited cleanly.
[2020-07-16 22:42:58 +0700]   Sync child 2747361 exited cleanly.
[2020-07-16 22:42:58 +0700]   Sync child 2747365 exited cleanly.
[2020-07-16 22:42:58 +0700]   All files Staged
[2020-07-16 22:42:58 +0700]   Testing if the newly downloaded RPMS can be installed without conflict
[2020-07-16 22:42:58 +0700]   Testing RPM transaction
[2020-07-16 22:42:59 +0700]     clamd conflicts with cpanel-clamav-0.101.5-4.cp1186.x86_64
[2020-07-16 22:42:59 +0700]     data(clamav) is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     clamav-filesystem = 1:0.101.4-3.el7 is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     clamav-lib = 1:0.101.4-3.el7 is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     libclamav.so.9()(64bit) is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     libclamav.so.9(CLAMAV_PRIVATE)(64bit) is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     libclamav.so.9(CLAMAV_PUBLIC)(64bit) is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700] W Exit Code: 28
[2020-07-16 22:42:59 +0700] ***** FATAL: Test install failed: error: Failed dependencies:
[2020-07-16 22:42:59 +0700]     clamd conflicts with cpanel-clamav-0.101.5-4.cp1186.x86_64
[2020-07-16 22:42:59 +0700]     data(clamav) is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     clamav-filesystem = 1:0.101.4-3.el7 is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     clamav-lib = 1:0.101.4-3.el7 is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     libclamav.so.9()(64bit) is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     libclamav.so.9(CLAMAV_PRIVATE)(64bit) is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     libclamav.so.9(CLAMAV_PUBLIC)(64bit) is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]   The Administrator will be notified to review this output when this script completes
[2020-07-16 22:42:59 +0700] ***** FATAL: Error testing if the RPMs will install: Test install failed: error: Failed dependencies:
[2020-07-16 22:42:59 +0700]     clamd conflicts with cpanel-clamav-0.101.5-4.cp1186.x86_64
[2020-07-16 22:42:59 +0700]     data(clamav) is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     clamav-filesystem = 1:0.101.4-3.el7 is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     clamav-lib = 1:0.101.4-3.el7 is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     libclamav.so.9()(64bit) is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     libclamav.so.9(CLAMAV_PRIVATE)(64bit) is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]     libclamav.so.9(CLAMAV_PUBLIC)(64bit) is needed by (installed) clamav-server-1:0.101.4-3.el7.x86_64
[2020-07-16 22:42:59 +0700]   see https://go.cpanel.net/rpmcheckfailed for more information
[2020-07-16 22:42:59 +0700]   The Administrator will be notified to review this output when this script completes
[2020-07-16 22:42:59 +0700]   Removing staged files and directories for binaries/linux-c7-x86_64, cpanel
[2020-07-16 22:43:00 +0700]   Removing staged files and directories for paper_lantern
=> Log closed Thu Jul 16 22:43:00 2020
[2020-07-16 22:43:00 +0700]   17% complete
[2020-07-16 22:43:00 +0700] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1594914059.log --force` failed, exited with code 1 (signal = 0)
=> Log closed Thu Jul 16 22:43:02 2020
=> Log closed Thu Jul 16 22:43:02 2020
 

andrew.n

Well-Known Member
Jun 9, 2020
581
158
43
EU
cPanel Access Level
Root Administrator
Clamav is your problem. You need to remove which you installed manually and then upcp will run smoothly.
 
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HuyND

Active Member
Oct 29, 2019
26
4
3
Viet Nam
cPanel Access Level
Root Administrator
Clamav is your problem. You need to remove which you installed manually and then upcp will run smoothly.
Hello all,
The clamav was installed automatically while I was installing cPanel. How can I removed it ( "yum remove clamav" or remove on GUI cPanel). And then, when I'm done update the cPanel, so how can reinstall the clamav ?
 

HuyND

Active Member
Oct 29, 2019
26
4
3
Viet Nam
cPanel Access Level
Root Administrator
The issue is that you've got separate versions of ClamAV installed and they're conflicting. What is the output of the following:

rpm -qa |grep -i clam
Here it is

Code:
clamav-update-0.101.4-3.el7.x86_64
clamav-scanner-0.101.4-3.el7.noarch
clamav-lib-0.101.4-3.el7.x86_64
clamav-filesystem-0.101.4-3.el7.noarch
cpanel-perl-530-File-Scan-ClamAV-1.95-1.cp1186.noarch
cpanel-clamav-virusdefs-0.101.5-1.cp1186.x86_64
clamav-scanner-systemd-0.101.4-3.el7.noarch
cpanel-clamav-0.101.5-1.cp1186.x86_64
clamav-server-systemd-0.101.4-3.el7.noarch
clamav-data-0.101.4-3.el7.noarch
clamav-devel-0.101.4-3.el7.x86_64
clamav-server-0.101.4-3.el7.x86_64
clamav-0.101.4-3.el7.x86_64
 

andrew.n

Well-Known Member
Jun 9, 2020
581
158
43
EU
cPanel Access Level
Root Administrator
You can uninstall ClamAV from WHM under plugins and then run the rpm command to see what versions were left then running "yum remove version" should fix it like:

yum remove clamav-server-0.101.4-3.el7.x86_64

Once all is removed, installed ClamAV from WHM again and then run the cPanel update.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,266
313
Houston
You can uninstall ClamAV from WHM under plugins and then run the rpm command to see what versions were left then running "yum remove version" should fix it like:

yum remove clamav-server-0.101.4-3.el7.x86_64

Once all is removed, installed ClamAV from WHM again and then run the cPanel update.
Well really if you want to remove the 3rd party installation you'd want to remove ALL the packages associated with it not just the server package so the command would need to include all of these packages: :

Code:
clamav-update-0.101.4-3.el7.x86_64
clamav-scanner-0.101.4-3.el7.noarch
clamav-lib-0.101.4-3.el7.x86_64
clamav-filesystem-0.101.4-3.el7.noarch
clamav-scanner-systemd-0.101.4-3.el7.noarch
clamav-server-systemd-0.101.4-3.el7.noarch
clamav-data-0.101.4-3.el7.noarch
clamav-devel-0.101.4-3.el7.x86_64
clamav-server-0.101.4-3.el7.x86_64
clamav-0.101.4-3.el7.x86_64

Uninstalling from WHM will only uninstall the cpanel-clamav package which is not what is being requested.
 

HuyND

Active Member
Oct 29, 2019
26
4
3
Viet Nam
cPanel Access Level
Root Administrator
Well really if you want to remove the 3rd party installation you'd want to remove ALL the packages associated with it not just the server package so the command would need to include all of these packages: :

Code:
clamav-update-0.101.4-3.el7.x86_64
clamav-scanner-0.101.4-3.el7.noarch
clamav-lib-0.101.4-3.el7.x86_64
clamav-filesystem-0.101.4-3.el7.noarch
clamav-scanner-systemd-0.101.4-3.el7.noarch
clamav-server-systemd-0.101.4-3.el7.noarch
clamav-data-0.101.4-3.el7.noarch
clamav-devel-0.101.4-3.el7.x86_64
clamav-server-0.101.4-3.el7.x86_64
clamav-0.101.4-3.el7.x86_64

Uninstalling from WHM will only uninstall the cpanel-clamav package which is not what is being requested.
Thanks for your support !
I did update the version cPanel to v88.0.13 already
 
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