Unable to upgrade PHP

[tony tang]

Dear brothers/ sisters,

I followed the guideline provide by hostgator:

How Do I Update the PHP Version on my Site? | HostGator Support

If you encounter problems with your server handling PHP packages, it may be helpful to view or modify your server's PHP configuration. We will go over how to modify the PHP version your website utilizes by using either the MultiPHP Manager or the PHP Selector plugin in cPanel depending upon your...

www.hostgator.com

However, the "Apply" key on the right hand side has no response at all. Can anyone give me a helping hand??

Thanks.

Tony Tang

 

[HG-Customer-Advocate]

Hi Tony,

That's super odd. We would be happy to help you get this resolved. If you could please reach out to us at [email protected] and share the primary email address on your account and the best phone number to reach you , we can do a deep dive and get to the root of this issue for you. From the screen shot it looks like the button is just not rendering on your browser which is odd. Did you try another browser? Thanks!

Erinn
Customer Advocate at HostGator

 

[cPanelLauren]

Hi @tony tang

Please let us know if @HG-Customer-Advocate is able to get you some assistance and what the cause of the issue is when you know.

Thanks!

 

[tony tang]

Hi Tony,

That's super odd. We would be happy to help you get this resolved. If you could please reach out to us at [email protected] and share the primary email address on your account and the best phone number to reach you , we can do a deep dive and get to the root of this issue for you. From the screen shot it looks like the button is just not rendering on your browser which is odd. Did you try another browser? Thanks!

Erinn
Customer Advocate at HostGator

I have tried edge, but the problem is just the same.

 

[cPanelLauren]

Did you also reach out to HostGator support as they requested @tony tang