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Unable to upgrade wordpress from within cPanel

Discussion in 'General Discussion' started by smoundzou, May 30, 2017.

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  1. smoundzou

    smoundzou Registered

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    I am unable to upgrade wordpress from within cpanel.

    I am using:
    • CENTOS 6.9 x86_64 virtuozzo – server
    • cPanel & WHM 64.0 (build 24)
    the wordpress version is, V392

    Here is the message I am getting:
    Code:
    Warning: The plugin “cPanel & WHM® Site Software” could not be activated
    The system could not copy the “/home/kinglawf/public_html/wp-content/plugins/akismet/views/strict.php” folder to working folder “./wp-content/plugins/akismet/views/strict.php”.
    [B]Error:[/B] The system could not prepare the working directory:
    
    Any help would be appreciated.

    Thanks
     
    #1 smoundzou, May 30, 2017
    Last edited by a moderator: May 31, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello,

    I've seen this happen when the wp-content/plugins/akismet/views/strict.php file is missing from the account. Could you verify if that file is missing, and if so, try restoring it from any available backups you have stored for this account?

    Otherwise, here's a quote from one of our Analysts responding to a similar issue:

    Thank you.
     
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