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Unable to use file restoration tool

Discussion in 'Data Protection' started by leonep, Dec 19, 2017.

  1. leonep

    leonep Well-Known Member

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    hi,
    i can't use file restoration from cpanel nor in WHM. i am able to use classic Backup restoration from WHM like i always do if i need.
    Using file restoration i can browser folders, but i am not able to start process (i miss button) like descrived in documentation.
    i have my option correctly set in backup configuration (Retain backups in the default backup directory) and also i have backup file in correct directory .
    I also check feature manager and it appers to be set..
    any help ? thanks
     
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  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Can you upload a screenshot to show us what you are seeing? You should see a "Restore This Version" button appear after clicking on a file. Also, can you reproduce the issue on a separate browser?

    Thank you.
     
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  3. leonep

    leonep Well-Known Member

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    Clicking file the button appears ! so this tool are intended for single file restoration ?
    my apologies . in the blog example i have look public_html ..thanks
     
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  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Yes, this feature is currently limited to individual files. However, per this blog post, we hope to have directory restorations supported in 2018:

    Thank you.
     
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