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Unable to whitelist domain

Discussion in 'E-mail Discussion' started by Anish Pradhan, Aug 20, 2015.

  1. Anish Pradhan

    Anish Pradhan Registered

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    Mod Note: Moved post to new thread.

    Hi I tried the same process but still unable to white list. I am trying to white list *@ibn.gov.np
    Please help
     
    #1 Anish Pradhan, Aug 20, 2015
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello :)

    Do you notice a specific error message when whitelisting an address? Is this only happening for the wildcard entry or can you whitelist individual email accounts?

    Thank you.
     
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    #2 cPanelMichael, Aug 20, 2015
  3. Anish Pradhan

    Anish Pradhan Registered

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    Well i didn't received any error during this process but i was trying place a domain *@ibn.gov.np in white list. I received the following error mail while sending a mail from on domain mail server to another.
     

    Attached Files:

    #3 Anish Pradhan, Sep 15, 2015
  4. MilesWeb

    MilesWeb Well-Known Member PartnerNOC

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    Looking at the error, it is due to Sender Verification enabled in exim config file. You either enable SMTP authentication when sending emails OR disable Sender verification.

    The best option is to enable SMTP authentication in the email client.
     
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    #4 MilesWeb, Sep 15, 2015
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Is either domain name in the /etc/localdomains file of the cPanel server it's sending email to? For instance, are these both servers that you operate?

    Thank you.
     
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    #5 cPanelMichael, Sep 15, 2015
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