Unable to with WHM user

nhacker

Member
Mar 21, 2014
11
0
1
cPanel Access Level
Root Administrator
Hello,

I have root account & when i try to reset reseller user password but its now working his whm with reset password.

Can please provide us the solution.

Thank You
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

Check to make sure the account is not locked out by cPHulk brute force detection.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Please review the following log file:

Code:
/usr/local/cpanel/logs/login_log
Do you see any entries associated with that username?

Thank you.
 

nhacker

Member
Mar 21, 2014
11
0
1
cPanel Access Level
Root Administrator
Yes got his user in log file.

rstars20 [03/21/2014:17:43:48 -0000] "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN whostmgrd: login attempt to whm by a non-reseller/root

How can i login or reset the pass of this user.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
That message indicates the user is not a reseller. Are you sure you have granted that user reseller privileges?

Thank you.