Hi all,
I'm just putting this out there as I"'ve not found an answer anywhere else and R1soft have not offered any solution. Also the license provider have seen the issue before but have no idea how to resolve.
There will be Cpanel hosts who also offer R1soft backups. Have any of you started experiencing the errors below recently?
Our problem started a few weeks ago out of the blue, it's been fine for ages, then suddenly we can't restore databases. Whatever we do, the restore fails.
Logs below.
Maybe others looking for a solution will find this thread and we'll get some input.
Logs
I'm just putting this out there as I"'ve not found an answer anywhere else and R1soft have not offered any solution. Also the license provider have seen the issue before but have no idea how to resolve.
There will be Cpanel hosts who also offer R1soft backups. Have any of you started experiencing the errors below recently?
Our problem started a few weeks ago out of the blue, it's been fine for ages, then suddenly we can't restore databases. Whatever we do, the restore fails.
Logs below.
Maybe others looking for a solution will find this thread and we'll get some input.
Logs
Code:
----------------------------------------
Message Time Level Source Message
5/22/19 3:47:28 AM Info Manager Attempting to connect to agent ********** at port ****
5/22/19 3:47:28 AM Info Manager Connected to agent *********** at port **** successfully
5/22/19 3:47:29 AM Info Protected Machine Agent Version 6.10.0.14
5/22/19 3:47:29 AM Info Protected Machine Connection authenticated; Waiting for command.
5/22/19 3:47:29 AM Info Protected Machine Executing get_mysql_instance_configuration_request request...
5/22/19 3:47:29 AM Info Manager Restoring files to Agent required for selected databases
5/22/19 3:47:30 AM Info Manager Calculating restore size
5/22/19 3:47:30 AM Info Manager Calculation complete
5/22/19 3:47:30 AM Info Manager Calculated 4.1 KB to restore (2 files)
5/22/19 3:47:30 AM Info Manager Calculating restore size
5/22/19 3:47:30 AM Info Manager Calculation complete
5/22/19 3:47:30 AM Info Manager Calculated 76.0 MB to restore (1 files)
5/22/19 3:47:30 AM Info Manager Calculating restore size
5/22/19 3:47:30 AM Error Manager Failed to read filesystem for /var/lib/mysql/./ib_buffer_pool
5/22/19 3:47:30 AM Error Manager Path not found ([var, lib, mysql, ., ib_buffer_pool])
5/22/19 3:47:30 AM Error Manager Failed to read filesystem for /var/lib/mysql/./mysql.ibd
5/22/19 3:47:30 AM Error Manager Path not found ([var, lib, mysql, ., mysql.ibd])
5/22/19 3:47:30 AM Info Manager Calculation complete
5/22/19 3:47:30 AM Info Manager Calculated 96.0 MB to restore (2 files)
5/22/19 3:47:30 AM Warn Manager Errors encountered during calculations
5/22/19 3:47:30 AM Warn Manager Estimated size and file count may not be accurate
5/22/19 3:47:32 AM Info Manager Restoring MySQL database files to '/var/lib/r1soft/tmp/r1soft-mysql-restore-tmp-********************'
5/22/19 3:47:32 AM Info Protected Machine Command completed; Waiting for next command.
5/22/19 3:47:32 AM Info Protected Machine Executing file restore request...
5/22/19 3:47:33 AM Error Manager Errors encountered during file restore
5/22/19 3:48:38 AM Info Manager File restore complete
5/22/19 3:48:38 AM Info Manager Setting up temporary MySQL instance
5/22/19 3:48:38 AM Info Protected Machine Command completed; Waiting for next command.
5/22/19 3:48:38 AM Info Protected Machine Executing mysql_start_restore request...
5/22/19 3:48:43 AM Info Protected Machine Secondary MySQL instance process terminated
5/22/19 3:48:45 AM Warn Protected Machine Secondary MySQL instance is not shutdown; you must do so manually!
5/22/19 3:48:45 AM Error Protected Machine An exception occurred during the request. Unable to start the secondary MySQL instance.
5/22/19 3:48:45 AM Error Manager Failed to start temporary database instance
5/22/19 3:48:45 AM Error Manager Agent reported error during requested operation
5/22/19 3:48:45 AM Error Manager Failed to start temporary database instance
5/22/19 3:48:46 AM Error Manager Failed to start temporary database instance
5/22/19 3:48:46 AM Error Manager Agent reported error during requested operation
5/22/19 3:48:46 AM Info Manager Task Finished
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