Unblocking e-mail account not possible anymore by changing password?

daniel ferr

Oct 24, 2015
Rio de Janeiro
cPanel Access Level
Root Administrator
It's possible to block access to an e-mail account by prefixing its password hash with "!!" in the shadow file, like this:


The account will properly show up as blocked in the paper_lantern (WHM 54.0, build 14) control panel.

However, the user used to be able to unblock the account by simply changing its password through the control panel. Now it can't be done anymore, the password change simply fails without warning and the account remains blocked.

Is this a bug or an intentional limitation? How can I allow the user to unblock the account?