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***UNCHECKED*** in the mail subject line

Discussion in 'E-mail Discussion' started by nisamudeen97, Sep 23, 2015.

  1. nisamudeen97

    nisamudeen97 Well-Known Member

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    Hi,

    I use the SpamAssassin filter in cPanel. I noticed that emails from domains on my White List now show "***UNCHECKED***" in the title. I have tried to resolve the issue from my side. I have verified logs. Then I realised that the mails coming from the domains that are not whitelisted also shows the ***UNCHECKED*** tag.

    What does the UNCHECKED tab means ? Is it possible to remove the ***UNCHECKED*** text ?

    I have tried disabling "SpamAssassin" and verified meanwhile I can see I am still receiving mails with unchecked tags. This shows this tag is not coming from SpamAssassin.

    I Googled and found that probably this type of issue arose when the Clamd/ClamAv service is stopped in the server. I have cross checked this Clamd service was already working. Just tried restarting it. The issue still persists. Let me know how this can be solved ? Any clue ?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Do you notice this subject on all emails, even in Webmail? Or, is it isolated to a specific email application on your workstation?

    Thank you.
     
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  3. nisamudeen97

    nisamudeen97 Well-Known Member

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    Hi,

    Thanks for the update. I have checked the same with all the mail clients available in cpanel. The issue is noticed with roundcube and squirrel mail. Meanwhile hord is not having the issue.


    I have checked the logs and I can see T="***UNCHECKED*** JAFCO MAPP Class Invitation" the unchecked tags added in logs also
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Are you using any email gateway or SPAM appliance that accepts emails before they reach your server?

    Thank you.
     
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  5. nisamudeen97

    nisamudeen97 Well-Known Member

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    Hi,

    Nope I am not using any kind of email gateways. Only spam detection mechanism used is spamassasin.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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