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undefined Email User added and can't be deleted

Discussion in 'E-mail Discussions' started by zaph, Jan 8, 2011.

  1. zaph

    zaph Registered

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    Hi all,

    When adding the first mail account to a domain in CPanel 11.28.64 (CentOS 5.5 i686) I'm running into a problem where it's adding a user called "undefined" with a Usage/Quota of "NaN / undefined MB" - as well as adding the user requested. The undefined user can not be deleted, pressing Delete does nothing.

    Any ideas?
     
    #1 zaph, Jan 8, 2011
  2. cPanelJared

    cPanelJared Technical Analyst
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    Watch the cPanel error log while you try to delete the mailbox. Run the following command from the shell as root:

    Code:
    # tail -f /usr/local/cpanel/logs/error_log
    and try to delete the mailbox. If any error is generated, please paste it into this thread. Use Ctrl+C to stop the tail command and return to the command prompt.

    What you describe is an unusual situation, so it will be best if you can submit a ticket so that we may log into your server and investigate it directly and fix it for you.
     
    #2 cPanelJared, Jan 10, 2011
  3. bocosoft

    bocosoft Member

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    We have the same problem.
    Any solutions?
     
    #3 bocosoft, Jan 13, 2011
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    #4 Infopro, Jan 13, 2011
  5. zaph

    zaph Registered

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    We've put in a ticket with CPanelSource.

    In our case it seems to happen on all domains, whether the plan is changed, or whether it's a freshly created domain with nothing changed.

    Here's a screenshot of the accounts list afterwards.
    undefined_ss.jpg


    The Delete link doesn't actually do anything. Normally when you click is has the Delete and Cancel choices pop under, but it doesn't in this case.


    The other thing that happens is - when you add the first user, it adds it no problem, but you have to reload the page to see the updated list. Adding subsequent users works as expected, with them showing up as soon as they are added. Maybe there's an issue with the AJAX code when adding the first user?

    Is the AJAX browser platform-specific at all? I'm on a Mac (Safari & Firefox).
     
    #5 zaph, Jan 14, 2011
  6. rodeoXtreme

    rodeoXtreme Registered

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    Hello,

    We are having the same issue, I have not found anything in the error log and cannot delete it. When I create an account from any cPanel account it runs "...creating account.." but never stops; if I click on the add / remove email the account is created but cannot delete them. We are using WHM (WHM 11.28.64).
     
    #6 rodeoXtreme, Jan 18, 2011
  7. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    Please submit a support request so that we can take a closer look at the affected systems; direct access will be needed in order to accurately diagnose the issue and determine an appropriate resolution. When available, please post your ticket ID number so that we may follow-up internally. Thank you. :)
     
    #7 cPanelDon, Jan 18, 2011
  8. SSmeredith

    SSmeredith Registered

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    Same problem here. Awaiting feedback if any...
     
    #8 SSmeredith, Feb 2, 2011
  9. cPanelJared

    cPanelJared Technical Analyst
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    Please submit a ticket so that we may log into the affected system(s) and investigate directly. It is very difficult to do anything other than speculate without access to a server that is exhibiting the problem. There is no charge for submitting a complimentary support request to us.
     
    #9 cPanelJared, Feb 2, 2011
  10. SSmeredith

    SSmeredith Registered

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    Here's the ticket# Support Request Id 1193085
     
    #10 SSmeredith, Feb 2, 2011
  11. imercosul

    imercosul Registered

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    The same problem we have here in one server upgraded yesterday. No solution found for the issue.

    Please, share the solution for this problem here in the forum.

    This kind of problem, specially with emails, is very bad. The costumer do not understand such issues. We think the CPanel upgrades must be better and more tested before release them to avoid such issues.

    The common sense is that a STABLE version of a product is sufficiently tested to avoid the big problems like this one.
     
    #11 imercosul, Feb 2, 2011
  12. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Can you please open a ticket to WHM > Support Center > Contact cPanel or using the link in my signature. Also, please post your cPanel version:

    Code:
    cat /usr/local/cpanel/version
    Finally, what browser are you using? There is an older case I found in our system from last year about IE7 and IE8 having this occur, but this would have been fixed last year.
     
    #12 cPanelTristan, Feb 2, 2011
  13. STRIKE

    STRIKE Member

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    i send tiket
    Support Request Id 1194809
     
    #13 STRIKE, Feb 3, 2011
  14. STRIKE

    STRIKE Member

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    I submitted a ticket and my problem was sloved
     
    #14 STRIKE, Feb 3, 2011
  15. devendradb

    devendradb Member

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    Hi,
    I don't know the reason why this happens but try running this php script from front end without logging into cPanel and just see what it does on cPanel email list. replace the variable values which suits you.

    Code:
    <?php
$path="http://$cpuser:$cppass@$cpdomain:2082/frontend/$cpskin/mail/doaddpop.html?&quota=$quota&email=$email&domain=$cpdomain&password=$pass";
$f = fopen($path,"r");
?>
     
    #15 devendradb, Feb 3, 2011
  16. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    It appears that STRIKE's ticket was resolved simply by an analyst running /scripts/upcp --force on the machine. Possibly this was due to some theme file not properly having updated in normal cPanel updates previously.
     
    #16 cPanelTristan, Feb 3, 2011
  17. simonmathew

    simonmathew Registered

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    I am also facing the same problem. I hope, I will find some solution.
     
    #17 simonmathew, Feb 4, 2011
  18. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Have you run a forced cPanel update as was advised previously? Simply issue the command in root SSH:

    Code:
    /scripts/upcp --force
    Thanks.
     
    #18 cPanelTristan, Feb 4, 2011
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