sparek-3

Well-Known Member
Aug 10, 2002
1,929
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cPanel Access Level
Root Administrator
We have a client who cannot recieve his email. It appears that the email cannot find the local part. The email gets bounced back with:

[email protected]
unknown local-part &test& in domain &domain.com&

the domain.com is pointing to the correct MX records. Everything seems to be correct. If anyone has any suggestions, I would be glad to hear them

Thanks
 

TRAIN YARD SOFTWARE

Well-Known Member
Dec 20, 2001
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0
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We are having the same problem.

[email protected]
unknown local-part &support& in domain &trainyardsoftware.com&

everything is correct, this has been default support email for 3 years now

-Ed
TYS
 

Tom Pyles

Well-Known Member
Apr 26, 2002
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I now have a client that is having the same problem. So far, she is the only one reporting it....
 

MikeMc

Well-Known Member
May 8, 2002
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316
I have noticed this too. Strange..but it happens from time to times...not regularly. This has happened for 2 domains on my server till now.
 

hedgehog

Well-Known Member
Nov 3, 2001
122
0
316
I have the same problem here with several clients.

Someone told me that this is cpanel related and I think I remember posting a question about it in another forum. Will need to check back.

Hedgy
 

Tom Pyles

Well-Known Member
Apr 26, 2002
254
0
316
Follow up...our client that had this problem had used some UpperCase characters in the add-on...She deleted her add-on, recreated it with all lowercase and the mail started going through...I'm curious if this is the same for everyone elses clients who are having this issue...
 

picasso

Member
Oct 23, 2002
21
0
151
;) check if /home/username/etc/passwd and /home/username/etc/domain.com/passwd has the mail account entry.

Most probably the /home/username/etc/domain.com/passwd would not have the entry for the mail account. do

rm -rf /home/username/etc/domain.com/passwd

ln /home/username/etc/passwd /home/username/etc/domain.com/

This should work. We are playing with the mail password file it would be always better to take a backup

Regards.