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Unexpected condition from IMAP server

Discussion in 'E-mail Discussions' started by mahdy_sharifi, Oct 9, 2017.

  1. mahdy_sharifi

    mahdy_sharifi Well-Known Member

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    Hi :

    Customer get following error when open Mailbox . (all user)

    Unexpected condition from IMAP server, closed or corrupt connection to IMAP. Possible mailbox corruption.

    Error log :

    Code:
    [09-Oct-2017 14:18:23 +0000]: <9vqmvsps> DB Error: [2006] MySQL server has gone away (SQL Query: INSERT INTO `session` (`sess_id`, `vars`, `ip`, `created`, `changed`)
    VALUES ('9vqmvspsju8c14o4djrk1ku407', 'bGFuZ3VhZ2V8czo1OiJlbl9VUyI7dGVtcHxiOjE7c2tpbnxzOjU6ImxhcnJ5IjtpbWFwX25hbWVzcGFjZXxhOjU6e3M6ODoicGVyc29uYWwiO2E6MTp7aTowO2E6Mjp7
    aTowO3M6NjoiSU5CT1guIjtpOjE7czoxOiIuIjt9fXM6NToib3RoZXIiO047czo2OiJzaGFyZWQiO047czo5OiJwcmVmaXhfaW4iO3M6NjoiSU5CT1guIjtzOjEwOiJwcmVmaXhfb3V0IjtzOjY6IklOQk9YLiI7fWltYXB
    fZGVsaW1pdGVyfHM6MToiLiI7dXNlcl9pZHxzOjM6IjY5NiI7dXNlcm5hbWV8czoxNDoiaW5mb0AxMjMxMDAuaXIiO3N0b3JhZ2VfaG9zdHxzOjk6ImxvY2FsaG9zdCI7c3RvcmFnZV9wb3J0fGk6MTQzO3N0b3JhZ2Vfc3
    NsfE47cGFzc3dvcmR8czo5NjoiUTlFMnlDVEhRTzVTQWRNRUZaMklJbFFmcWl2bGcwZ1hSUTY5NW5NdnZlTVNOQkdJcUk3K0tzcENMaHRVU1h0V3ByM1pIRjZGaTMzSit4akJ6NVJHL3V1bFI0dER2Y3dvIjtsb2dpbl90a
    W1lfGk6MTUwNzU1ODY0MztTVE9SQUdFX1NQRUNJQUwtVVNFfGI6MTs=', '', now(), now())) in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_db.php
     on line 539 (GET /cpsess2835048558/3rdparty/roundcube/index.php)
    [09-Oct-2017 14:22:26 UTC] Unexpected condition from IMAP server, closed or corrupt connection to IMAP. Possible mailbox corruption.
    [09-Oct-2017 14:22:26 UTC] PHP Warning:  fclose() expects parameter 1 to be resource, null given in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcu
    be_imap_generic.php on line 227
    [09-Oct-2017 14:22:26 +0000]: <9vqmvsps> DB Error: [2006] MySQL server has gone away (SQL Query: INSERT INTO `session` (`sess_id`, `vars`, `ip`, `created`, `changed`)
    VALUES ('9vqmvspsju8c14o4djrk1ku407', 'bGFuZ3VhZ2V8czo1OiJlbl9VUyI7dGVtcHxiOjE7c2tpbnxzOjU6ImxhcnJ5IjtpbWFwX25hbWVzcGFjZXxhOjU6e3M6ODoicGVyc29uYWwiO2E6MTp7aTowO2E6Mjp7
    aTowO3M6NjoiSU5CT1guIjtpOjE7czoxOiIuIjt9fXM6NToib3RoZXIiO047czo2OiJzaGFyZWQiO047czo5OiJwcmVmaXhfaW4iO3M6NjoiSU5CT1guIjtzOjEwOiJwcmVmaXhfb3V0IjtzOjY6IklOQk9YLiI7fWltYXB
    fZGVsaW1pdGVyfHM6MToiLiI7dXNlcl9pZHxzOjM6IjY5NiI7dXNlcm5hbWV8czoxNDoiaW5mb0AxMjMxMDAuaXIiO3N0b3JhZ2VfaG9zdHxzOjk6ImxvY2FsaG9zdCI7c3RvcmFnZV9wb3J0fGk6MTQzO3N0b3JhZ2Vfc3
    NsfE47cGFzc3dvcmR8czo5NjoiVkdlWmM0ZllnL0hQQmV0dURvemYwNjlCQTVCa2JlRXNqVWhZVXp0bXJJMysyUldic1NOZlN0eTc2TzFYQTNjZzdoZ3pFTGhHZCtsZnhQL0s3bTlMSzVCOTVrb1k5Z1U2Ijtsb2dpbl90a
    W1lfGk6MTUwNzU1ODg4NjtTVE9SQUdFX1NQRUNJQUwtVVNFfGI6MTs=', '', now(), now())) in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_db.php
     on line 539 (GET /cpsess2835048558/3rdparty/roundcube/index.php)
    root@server6 [/var/cpanel/roundcube/log]#
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
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    Hello,

    Try running the following command to see if it helps to solve the issue:

    Code:
    /scripts/remove_dovecot_index_files -all
    Thank you.
     
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