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Unexpected condition from IMAP server

Discussion in 'E-mail Discussion' started by abdelhost77, Jan 8, 2018.

  1. abdelhost77

    abdelhost77 Well-Known Member

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    Hello ,

    Im finding a big issue on all cpanel accounts , they cannot use webmail ( roundcube )

    error on roundcube :

    Unexpected condition from IMAP server, closed or corrupt connection to IMAP. Possible mailbox corruption.


    I found on log :

    [08-Jan-2018 19:18:41 Europe/Berlin] Unexpected condition from IMAP server, closed or corrupt connection to IMAP. Possible mailbox corruption.
    [08-Jan-2018 19:18:41 Europe/Berlin] PHP Warning: fclose() expects parameter 1 to be resource, null given in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_imap_generic.php on line 226


    in /var/cpanel/roundcube/log/errors


    Please help
     
  2. abdelhost77

    abdelhost77 Well-Known Member

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    we have also this error :

    [08-Jan-2018 18:47:22 +0100]: <881uma8o> DB Error: [1062] Duplicate entry '881uma8o82v7p8i6jdil3vofq4' for key 'PRIMARY' (SQL Query: INSERT INTO `session` (`sess_id`, `vars`, `ip`, `changed`) VALUES ('881uma8o82v7p8i6jdil3vofq4', 'bGFuZ3VhZ2V8czo1OiJmcl9GUiI7dGVtcHxiOjE7c2tpbnxzOjU6ImxhcnJ5Ijs=', 'x.x.x.x, now())) in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_db.php on line 543 (GET /cpsess7193926569/3rdparty/roundcube/index.php)
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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  4. abdelhost77

    abdelhost77 Well-Known Member

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    i launch :

    /scripts/remove_dovecot_index_files -all

    but it does not resolve the issue :(
     
  5. abdelhost77

    abdelhost77 Well-Known Member

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    Increasing WHM Home » Service Configuration » Mailserver Configuration" "Maximum Number of Mail Processes" to 1024 does not either resolve the issue .
    In fact when i restart IMAP it work for sometimes , then the problem reoccur , actually we have :
    ps aux | grep [d]ove | wc -l
    42
    Any help please ?

    EDIT : i just stop the firewall CSF & LFD and it works again , could you please indicate which port , service or modification should i do on the firewall CSF & LFD that will keep IMAP working? because i need the firewall to be activated .
     
    #5 abdelhost77, Jan 8, 2018
    Last edited: Jan 8, 2018
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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