Unexpected default language used on imported account

marcochiesi

Member
Mar 1, 2011
24
1
53
Italy
cPanel Access Level
Root Administrator
Twitter
Hello,
I noticed a strange cPanel behavior, that I suppose to be a bug. Recently I transferred a cPanel account from a server to another using WHM copy account feature. On the old server the account was set to italian language with rvskin (rvskin provides an italian localization, while the original default cPanel x3 don't). On the new server rvskin is not available so neither italian language is. The account however remains configured on italian language, and this is good. The problem is that cPanel interface appears in spanish, while I would expect that it appears in english as default (since italian locale is not available).

By the way, is there an ETA for italian locale release? I've read this thread and I hope it will come soon.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello :)

Please open a support ticket for this issue so we can take a closer look:

Submit A Ticket

You can post the ticket number here so we can track the issue and report the solution back to this thread.

Thank you.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Hello,

We are still waiting a response on the ticket from your side on the account impacted, but could you explain the behavior you are expecting? Since Italian is not available, you would expect it be set to English, correct?

I'm simply checking to be certain this is the case. It won't actually appear in Italian due to Italian locale not yet being supported again.

Thanks!