Unexpected default language used on imported account

[marcochiesi]

Hello,
I noticed a strange cPanel behavior, that I suppose to be a bug. Recently I transferred a cPanel account from a server to another using WHM copy account feature. On the old server the account was set to italian language with rvskin (rvskin provides an italian localization, while the original default cPanel x3 don't). On the new server rvskin is not available so neither italian language is. The account however remains configured on italian language, and this is good. The problem is that cPanel interface appears in spanish, while I would expect that it appears in english as default (since italian locale is not available).

By the way, is there an ETA for italian locale release? I've read this thread and I hope it will come soon.

 

[cPanelMichael]

Hello

Please open a support ticket for this issue so we can take a closer look:

Submit A Ticket

You can post the ticket number here so we can track the issue and report the solution back to this thread.

Thank you.

 

[marcochiesi]

Ok, I opened a ticket about this issue.
Ticket number is 3322077.

 

[cPanelTristan]

Hello,

We are still waiting a response on the ticket from your side on the account impacted, but could you explain the behavior you are expecting? Since Italian is not available, you would expect it be set to English, correct?

I'm simply checking to be certain this is the case. It won't actually appear in Italian due to Italian locale not yet being supported again.

Thanks!

 

[marcochiesi]

Hello,

We are still waiting a response on the ticket from your side on the account impacted, but could you explain the behavior you are expecting? Since Italian is not available, you would expect it be set to English, correct?

Correct. I would expect to see the interface in English, but it shows Spanish instead.