Elizabeta

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Mar 21, 2018
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Hello,

I have a version of cPanel&WHM 70.0.53. I have ran command yum -y update to update kernel after I received message New Security Advisor notifications with High importance (The system kernel is at version “3.10.0-862.6.3.el7.x86_64”, but an update is available: 3.10.0-862.9.1.el7.x86_64)

And my kernel now is 3.10.0-862.9.1.el7.x86_64.

But I received a message that :

Unknown Kernel (Red Hat Enterprise Linux Server 3.10.0-862.9.1.el7.x86_64

What shall I to do now?

Best regards,
Elizabeta
 

Elizabeta

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Mar 21, 2018
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Hello,

Just one information,

In WHM-Security Advisor I clicked Add KernelCare's Free Symlink Protection
by accident?


How I can Remove this?

Best regards,
Elizabeta
 

cPanelLauren

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Hi @Elizabeta

You're getting that notification message because kernelcare free patch doesn't have support for the newest kernel version. They should be adding it later this week. Though I don't think it supports RHEL and we do have a case open for this currently CPANEL-21185.

To remove the free patchset you would just need to run the following:

Code:
yum remove kernelcare
 

Elizabeta

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Hello,

I have ran command
kcarectl --set-patch-type free --update

And
[[email protected] kcare]# kcarectl --info
kpatch-state: patch is applied
kpatch-for: Linux version 3.10.0-862.9.1.el7.x86_64 ([email protected]) (gcc version 4.8.5 20150623 (Red Hat 4.8.5-28) (GCC) ) #1 SMP Wed Jun 27 04:30:39 EDT 2018
kpatch-build-time: Tue Jul 17 22:40:29 2018
kpatch-description: 2-;3.10.0-862.9.1.el7

I´m not sure that is free patch, is this patch trial version of KernelCare??

Best regards,
Elizabeta
 

Elizabeta

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Hello,

Just one info:

I ´ve got this e-mail-:


Requesting trial license for <IPRemoved>, please wait...

HTTP Error 403: Forbidden, Retrying in 3 seconds...

Requesting trial license for <IPRemoved>, please wait...

HTTP Error 403: Forbidden, Retrying in 6 seconds...

I would like to know is this free patch installed or trial from KernelCare?

Best regards,
Elizabeta
 
Last edited by a moderator:

cPanelLauren

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HI @Elizabeta


For some reason it does seem like it was trying to install a trial license. Can you show me the output of the following:
Code:
 kcarectl --license-info
But again, based on the comments on their page this will only be useful for CentOS 6 or CentOS 7 https://www.cloudlinux.com/imunify3...hset-with-symlink-protection-is-now-available
It is not compatible with RHEL

"Extra and Free patches are available only for CentOS 6 and 7, not for RHEL
So trial patches of KernelCare were applied"

You're running RHEL there's no point in continuing to attempt to troubleshoot the installation when the patch is not compatible with your OS.
 

Elizabeta

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Hello,

Thank you Lauren for this answer.

Here is the results of command:
[[email protected] kcare]# kcarectl --license-info
You have a trial license for the IP 212.39.111.94 that will expire on 2018-08-02

Ok, there is no sense to troubleshoot the installation when the patch is not compatible with RHEL.

Best regards,
Elizabeta
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
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Hi @Elizabeta

It does definitely show you running a trial license for kernelcare. If you don't want kernelcare (the full product) you can uninstall it by following the instructions here: http://docs.kernelcare.com/

Code:
yum remove kernelcare
There's no reason in allowing it to remain on the server if you don't want the full product since the free patchset won't work for you.

Thanks!