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Unrouteable mail domain from listserv

Discussion in 'E-mail Discussions' started by GoWilkes, Jul 17, 2007.

  1. GoWilkes

    GoWilkes Well-Known Member

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    One of my accounts is trying to receive email from a listserv, but the listserv sender is getting the following error in their mail log:

    Mon, 16 Jul 2007 20:49:31 Sending email to: info@mydomain.com<mailto:info@mydomain.com>
    <-- DNS info available for: mydomain.com
    --> Attempting to connect to: mydomain.com (12.34.567.89 25)
    # I changed the IP address for this post
    <-- Connected to: mydomain.com (12.34.567.89 25)
    <-- 220-server1.myserver.com ESMTP Exim 4.63 #1 Mon, 16 Jul 2007 20:51:20 -0400
    <-- 220-We do not authorize the use of this system to transport unsolicited,
    <-- 220 and/or bulk e-mail.
    --> HELO lists.theirdomain.com
    <-- 250 server1.myserver.com Hello lists.theirdomain.com [76.54.32.1]
    # I changed the IP address here, too
    --> MAIL FROM:
    bounce-167727-194784@lists.theirdomain.com<mailto:bounce-167727-194784@lists.theirdomain.com>
    <-- 250 OK
    --> RCPT TO:<info@mydomain.com<mailto:info@mydomain.com>>
    <-- 550-Verification failed for <bounce-167727-194784@lists.theirdomain.com<mailto:bounce-167727-194784@lists.theirdomain.com>>
    <-- 550-unrouteable mail domain "lists.theirdomain.com"
    <-- 550 Sender verify failed


    The listserv provider said that they've had this problem before, and that the error is on my end. Is this true? If so, how do I correct it? Is this an exim setting, or SpamAssassin?

    Is their a way to whitelist lists.theirdomain.com?

    It's worth knowing that all other emails are OK.

    TIA,

    Jason
     
  2. pleasecomeagain

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    Just did an edge upgrade and I'm having the same problem.

    WHM 11.2.0 cPanel 11.6.1-C15328
     
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