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Unsuspended account - getting white page

Discussion in 'General Discussion' started by Keystone Resources, Dec 18, 2017.

  1. Keystone Resources

    Keystone Resources Registered

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    Good morning, I have unsuspended a website in cPanel on my server, but now when I look at the site it brings up a white page. The site was automatically suspended for 'domain provider abuse' apparently.

    Something wasn't loaded and the website is not displaying correctly. Any advice would be super helpful. Thank you in advance, here is a photo to clarify anything

    [​IMG]
     
    #1 Keystone Resources, Dec 18, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    It looks like your provider renamed "index.php" to "index.php.OFF". You can rename that file back to "index.php" so the website begins loading again, however you may want to check with your provider for more information about why it was suspended before doing so.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Dec 18, 2017
  3. Keystone Resources

    Keystone Resources Registered

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    Ok, sorry for the basic questions - I'm a jr developer getting strong armed into this.

    I am the host, so I would ask the domain provider why it was turned off?

    Also, I did as you said (thank you!) and now it just says access denied.
     
    #3 Keystone Resources, Dec 18, 2017
  4. Keystone Resources

    Keystone Resources Registered

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    My account is suspended again, I really need to fix the problem before I unsuspend anything. After googling it looks like their emails may be hacked and thats whats causing the issue. I'll update when I have more information or a solution
     
    #4 Keystone Resources, Dec 18, 2017
    cPanelMichael likes this.
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