Unusual SSL Certificate Installation Error

[Solokron]

Upon installing a certificate I receive the following:

The domain *thedomain* is not managed on this server. You must specify an IP address to install SSL for *thedomain* or set up this domain on a new account, or create it as parked domain, a subdomain, or an addon domain of an existing account, and try again.

The domain does exist, is assigned its own user account and a dedicated IP.

/var/cpanel/users/username does show the domain and it exists in the httpd.conf as well.

 

[lorio]

Which way are you installing the SSL cert. Via Cpanel or WHM?
And is the WHM using a DNS Cluster setting?

 

[cPanelMichael]

Hello

Check to make sure you are entering the domain name correctly when installing the SSL certificate. A spelling typo can result in this error message. Also, is this a standard domain name or a wildcard domain name?

Thank you.