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Unusual SSL Certificate Installation Error

Discussion in 'General Discussion' started by Solokron, Oct 21, 2013.

  1. Solokron

    Solokron Well-Known Member

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    Upon installing a certificate I receive the following:

    The domain *thedomain* is not managed on this server. You must specify an IP address to install SSL for *thedomain* or set up this domain on a new account, or create it as parked domain, a subdomain, or an addon domain of an existing account, and try again.

    The domain does exist, is assigned its own user account and a dedicated IP.

    /var/cpanel/users/username does show the domain and it exists in the httpd.conf as well.
     
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  2. lorio

    lorio Well-Known Member

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    Which way are you installing the SSL cert. Via Cpanel or WHM?
    And is the WHM using a DNS Cluster setting?
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Check to make sure you are entering the domain name correctly when installing the SSL certificate. A spelling typo can result in this error message. Also, is this a standard domain name or a wildcard domain name?

    Thank you.
     
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