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upcp failed, exited with code 11

Discussion in 'General Discussion' started by jagdishsalvi, Jul 17, 2014.

  1. jagdishsalvi

    jagdishsalvi Registered

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    Hello guys,

    I'm :confused: what to do now ????

    Code:
    root@secure11 [/var/cpanel]#  /scripts/upcp -force
    [20140717.070954]   Detected cron=0 (Terminal detected)
    ----------------------------------------------------------------------------------------------------
    => Log opened from /scripts/upcp at Thu Jul 17 07:09:54 2014
    [20140717.070954]   Detected cron=0 (Terminal detected)
    => Log closed Thu Jul 17 07:09:54 2014
    [20140717.070954]   Running Standardized hooks
    [20140717.070954]   mtime on upcp is 1355800897 (Mon Dec 17 21:21:37 2012)
    ----------------------------------------------------------------------------------------------------
    => Log opened from /usr/local/cpanel/scripts/updatenow at Thu Jul 17 07:09:54 2014
    [20140717.070954]   Detected version '11.34.2.8' from version file.
    [20140717.070954]   Target version set to '11.44.0.27'
    [20140717.070954]   Switching to 11.44.0.27 to determine if we can reach that version without failure.
    [20140717.070954]   Retrieving /cpanelsync/11.44.0.27/cpanel/scripts/updatenow.static.bz2
    [20140717.070954]   Using mirror: 75.126.236.226
    => Log closed Thu Jul 17 07:09:54 2014
    ----------------------------------------------------------------------------------------------------
    => Log opened from /usr/local/cpanel/scripts/updatenow.static (9980) at Thu Jul 17 07:09:54 2014
    [20140717.070954]   Detected version '11.34.2.8' from version file.
    [20140717.070954]   Using mirror '75.126.236.226' for host 'httpupdate.cpanel.net'.
    [20140717.070954]   Target version set to '11.44.0.27'
    [20140717.070954]   Checking license
    [20140717.070954]   License file check complete
    [20140717.070955]   Checking that the RPM DB is OK...
    [20140717.070955]   glibc-2.5-118.el5_10.2
    [20140717.070955]   glibc-2.5-118.el5_10.2
    [20140717.070955]   OK: RPM DB is responding to queries
    [20140717.070955]   Testing if rpm_is_working RPM is installed
    [20140717.070955]   package rpm_is_working is not installed
    [20140717.070955]   Testing if it's possible to install a simple RPM
    [20140717.070955]   Preparing...                ##################################################
    [20140717.070955]   rpm_is_working              ##################################################
    [20140717.070955]   Upgrade requested to a version more than 1 LTS away. Will upgrade to next LTS first (11.44.0.27).
    [20140717.070955]   Target version set to '11.36.2.12'
    [20140717.070955]   Switching to version '11.36.2.12' of updatenow to perform sync.
    [20140717.070955]   Retrieving and staging /cpanelsync/11.36.2.12/cpanel/scripts/updatenow.static.bz2
    [20140717.070955]   Using mirror '75.126.236.226' for host 'httpupdate.cpanel.net'.
    [20140717.070955]   Set permissions on /usr/local/cpanel/scripts/updatenow.static-cpanelsync to 0700
    => Log closed Thu Jul 17 07:09:55 2014
    [20140717.070955] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1405598994.log` failed, exited with code 11
    => Log closed Thu Jul 17 07:09:55 2014
     
    #1 jagdishsalvi, Jul 17, 2014
    Last edited by a moderator: Jul 17, 2014
  2. cPanelJared

    cPanelJared Technical Analyst
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    It would be best if you submit a ticket using the link in my signature, so that we can look at this directly. There is no charge to submit a ticket, and we can usually find the cause of a cPanel update problem relatively quickly. You can post the ticket number here so that we can follow up on it.
     
  3. jagdishsalvi

    jagdishsalvi Registered

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    Your Request id is: 5230245.
     
  4. cPanelJared

    cPanelJared Technical Analyst
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    I see the ticket, and I see that Seth has already replied to it, but I also see that you ticked the box in the ticket labeled I DO NOT wish to allow cPanel access to my server. Because of that, we cannot log into the server. You need to un-tick that box in the ticket, before we can log in.

    The reason that I suggested you submit a ticket, is so we can securely log in and investigate the problem and try to fix it for you. If you do not allow us access to the server via the ticket, the support we can give you in the ticket is the same as what we can give you in the forum, and it is very limited.

    What is the output of these commands?

    Code:
    # free -m
    Code:
    # df -h
     
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