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upcp failed. Failed to download x3

Discussion in 'General Discussion' started by ayyanx3, Jan 27, 2015.

  1. ayyanx3

    ayyanx3 Registered

    Joined:
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    Root Administrator
    Hi,
    i am having UPCP failed issue from couple of days. here is the log

    Code:
    ----------------------------------------------------------------------------------------------------
    => Log opened from cPanel Update (upcp) - Slave (3379) at Tue Jan 27 13:09:25 2015
    [20150127.130925]   Detected cron=1 (default)
    [20150127.130925]   1% complete
    [20150127.130925]   Running Standardized hooks
    [20150127.130926]   2% complete
    [20150127.130926]   mtime on upcp is 1416166268 (Sun Nov 16 19:31:08 2014)
    ----------------------------------------------------------------------------------------------------
    => Log opened from /usr/local/cpanel/scripts/updatenow (3386) at Tue Jan 27 13:09:26 2015
    [20150127.130926]   Detected version '11.46.2.0' from version file.
    [20150127.130926]   Running version '11.46.2.0' of updatenow.
    [20150127.130926]   --force passed on command line. Upgrade will disregard update config settings.
    [20150127.130926]   Using mirror '208.74.121.37' for host 'httpupdate.cpanel.net'.
    [20150127.130926]   Target version set to '11.46.2.4'
    [20150127.130926]   Switching to 11.46.2.4 to determine if we can reach that version without failure.
    [20150127.130927]   Retrieving and staging /cpanelsync/11.46.2.4/cpanel/scripts/updatenow.static.bz2
    [20150127.130927]   Using mirror '208.74.121.37' for host 'httpupdate.cpanel.net'.
    [20150127.130927]   Set permissions on /usr/local/cpanel/scripts/updatenow.static-cpanelsync to 0700
    [20150127.130927]   Become an updatenow.static for version: 11.46.2.4
    => Log closed Tue Jan 27 13:09:27 2015
    ----------------------------------------------------------------------------------------------------
    => Log opened from /usr/local/cpanel/scripts/updatenow.static-cpanelsync (3386) at Tue Jan 27 13:09:30 2015
    [20150127.130930]   Detected version '11.46.2.0' from version file.
    [20150127.130930]   Running version '11.46.2.4' of updatenow.
    [20150127.130930]   --force passed on command line. Upgrade will disregard update config settings.
    [20150127.130930]   Using mirror '208.74.121.37' for host 'httpupdate.cpanel.net'.
    [20150127.130930]   Target version set to '11.46.2.4'
    [20150127.130930]   Checking license
    [20150127.130930]   License file check complete
    [20150127.130930]   Checking that the RPM DB is OK...
    [20150127.130930]   glibc-2.12-1.149.el6_6.4.x86_64
    [20150127.130930]   glibc-2.12-1.149.el6_6.4.i686
    [20150127.130930]   OK: RPM DB is responding to queries
    [20150127.130930]   Testing if rpm_is_working RPM is installed
    [20150127.130930]   package rpm_is_working is not installed
    [20150127.130930]   Testing if it's possible to install a simple RPM
    [20150127.130930]   Preparing...                ##################################################
    [20150127.130930]   rpm_is_working              ##################################################
    [20150127.130931]   Switching to version '11.46.2.4' of updatenow to perform sync.
    [20150127.130934]   All Needed RPMS are installed.
    [20150127.130934]   Staging 11.46.2.4 cpanelsync files prior to updating /usr/local/cpanel
    [20150127.130934]   Staging x3 theme changes
    [20150127.130934]   Retrieving and staging /cpanelsync/11.46.2.4/x3/.cpanelsync.bz2
    [20150127.130934]   Using mirror '208.74.121.37' for host 'httpupdate.cpanel.net'.
    [20150127.130935]   Staging files for x3
    [20150127.130935]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/archive-ru.js.bz2
    [20150127.130935]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-id.js.gz
    [20150127.130935]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/webdav/accounts_webdav-es_419.js.bz2
    [20150127.130935]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/csrs-it.js.gz
    [20150127.130935]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController-tr.js.gz
    [20150127.130935]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-nl.js.bz2
    [20150127.130935]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/archive-el.js.gz
    [20150127.130935]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-id.js.bz2
    [20150127.130936]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/crts-fr.js.gz
    [20150127.130936]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-nl.js.bz2
    [20150127.130936]   Retrieving and staging /cpanelsync/11.46.2.4/x3/scripts/humanbytes-es.js.bz2
    [20150127.130936]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController-it.js.bz2
    [20150127.130936]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/keys-es_419.js.bz2
    [20150127.130936]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-th.js.bz2
    [20150127.130936]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-zh_tw.js.gz
    [20150127.130936]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/archive-zh_tw.js.bz2
    [20150127.130937]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-es.js.gz
    [20150127.130937]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/crts-pl.js.bz2
    [20150127.130937]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/webdav/accounts_webdav-it.js.bz2
    [20150127.130937]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/archive-ro.js.gz
    [20150127.130937]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-sv.js.bz2
    [20150127.130937]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-fil.js.bz2
    [20150127.130937]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-ar.js.gz
    [20150127.130937]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/csrs-tr.js.gz
    [20150127.130938]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-he.js.gz
    [20150127.130938]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController-pt_br.js.gz
    [20150127.130938]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-nl.js.gz
    [20150127.130938]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-el.js.bz2
    [20150127.130938]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-fil.js.bz2
    [20150127.130938]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/delegatelist-vi.js.gz
    [20150127.130938]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/crts-es.js.bz2
    [20150127.130938]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/install-fi.js.gz
    [20150127.130939]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/webdav/accounts_webdav-uk.js.bz2
    [20150127.130939]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/csrs-ru.js.gz
    [20150127.130939]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/crts-da.js.gz
    [20150127.130939]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/csrs-zh.js.bz2
    [20150127.130939]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController-nb.js.bz2
    [20150127.130939]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/crts-zh_tw.js.bz2
    [20150127.130939]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-de.js.bz2
    [20150127.130939]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/crts-sv.js.bz2
    [20150127.130940]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/install-ro.js.bz2
    [20150127.130940]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-fr.js.bz2
    [20150127.130940]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-sv.js.bz2
    [20150127.130940]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/install-he.js.bz2
    [20150127.130940]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/delegatelist-es_419.js.bz2
    [20150127.130941]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController-ro.js.gz
    [20150127.130941]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-ko.js.bz2
    [20150127.130941]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController-fr.js.gz
    [20150127.130941]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-cs.js.bz2
    [20150127.130941]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController-vi.js.gz
    [20150127.130941]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/filters/editfilter-es.js.gz
    [20150127.130941]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/archive-nb.js.gz
    [20150127.130941]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/install-nl.js.bz2
    [20150127.130941]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/filters/editfilter-pt_br.js.bz2
    [20150127.130942]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-fi.js.bz2
    [20150127.130942]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/delegatelist-fi.js.gz
    [20150127.130942]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/sql/deluserfromdbconfirm-es_419.js.bz2
    [20150127.130942]   Retrieving and staging /cpanelsync/11.46.2.4/x3/filemanager/editors/html_editor-es.js.gz
    [20150127.130942]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/lists-pl.js.bz2
    [20150127.130942]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/csrs-tr.js.bz2
    [20150127.130942]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-pl.js.gz
    [20150127.130942]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/install-ro.js.gz
    [20150127.130942]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-th.js.bz2
    [20150127.130942]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-es_419.js.gz
    [20150127.130942]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/crts-es_es.js.gz
    [20150127.130942]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/lists-ru.js.gz
    [20150127.130943]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/install-el.js.bz2
    [20150127.130943]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-it.js.bz2
    [20150127.130943]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/csrs-hu.js.gz
    [20150127.130943]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js/webmaillogin_optimized-es_419.js.bz2
    [20150127.130943]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController-fi.js.gz
    [20150127.130943]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-fi.js.gz
    [20150127.130943]   Retrieving and staging /cpanelsync/11.46.2.4/x3/scripts/sprintf-es.js.gz
    [20150127.130943]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/keys-fil.js.gz
    [20150127.130943]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/csrs-sv.js.gz
    [20150127.130943]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/archive-da.js.gz
    [20150127.130944]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-ar.js.bz2
    [20150127.130944]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController-fil.js.gz
    [20150127.130944]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-hu.js.gz
    [20150127.130944]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/delegatelist-vi.js.bz2
    [20150127.130944]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-ru.js.bz2
    [20150127.130944]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/filters/editfilter-es.js.bz2
    [20150127.130944]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js/filemanager_editors-es_419.js.bz2
    [20150127.130944]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-da.js.gz
    [20150127.130945]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-fr.js.gz
    [20150127.130945]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/install-fil.js.gz
    [20150127.130945]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/archive-th.js.gz
    [20150127.130945]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/delegatelist-fil.js.bz2
    [20150127.130945]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-de.js.gz
    [20150127.130945]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController-tr.js.bz2
    [20150127.130945]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController-hu.js.gz
    [20150127.130945]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/webdav/accounts_webdav-pt_br.js.bz2
    [20150127.130945]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/archive-fr.js.gz
    [20150127.130945]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-hu.js.bz2
    [20150127.130945]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/webdav/accounts_webdav-es.js.gz
    [20150127.130945]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/crts-nl.js.gz
    [20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-cs.js.gz
    [20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-pl.js.bz2
    [20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-uk.js.gz
    [20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js/stats-expander_optimized-es.js.bz2
    [20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-es.js.gz
    [20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-fi.js.bz2
    [20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-th.js.gz
    [20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/filters/editfilter-da.js.gz
    [20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-he.js.gz
    [20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/delegatelist-es.js.gz
    [20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-de.js.bz2
    [20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-ja.js.bz2
    [20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/install-ar.js.bz2
    [20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/filemanager/editors/html_editor-es_419.js.gz
    [20150127.130947]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/archive-ar.js.bz2
    [20150127.130947]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/csrs-fi.js.bz2
    [20150127.130947]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-uk.js.gz
    [20150127.130947]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-hu.js.gz
    [20150127.130947]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/lists-es.js.gz
    [20150127.130947]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-vi.js.bz2
    [20150127.130947]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-it.js.gz
    [20150127.130948]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-hu.js.gz
    [20150127.130948]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-zh.js.gz
    [20150127.130948]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-nl.js.gz
    [20150127.130948]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-vi.js.gz
    [20150127.130948]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/sql/userrights-es_419.js.gz
    [20150127.130948]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/archive-vi.js.gz
    [20150127.130948] E Failed to download /usr/local/cpanel/base/frontend/x3/js2/mail/archive-vi.js.gz-cpanelsync
    [20150127.130948]   Retrying download (attempt 2/5)
    [20150127.130948] E Failed to download /usr/local/cpanel/base/frontend/x3/js2/mail/archive-vi.js.gz-cpanelsync
    [20150127.130948]   Retrying download (attempt 3/5)
    [20150127.130948] E Failed to download /usr/local/cpanel/base/frontend/x3/js2/mail/archive-vi.js.gz-cpanelsync
    [20150127.130948]   Retrying download (attempt 4/5)
    [20150127.130948] E Failed to download /usr/local/cpanel/base/frontend/x3/js2/mail/archive-vi.js.gz-cpanelsync
    [20150127.130948]   Retrying download (attempt 5/5)
    [20150127.130949] E Failed to download /usr/local/cpanel/base/frontend/x3/js2/mail/archive-vi.js.gz-cpanelsync
    [20150127.130949]   The Administrator will be notified to review this output when this script completes
    [20150127.130949] E Detected events which require user notification during updatenow. Will send iContact the log
    [20150127.130949]   Removing staged files and directories for x3
    => Log closed Tue Jan 27 13:09:49 2015
    [20150127.130949]   17% complete
    [20150127.130949] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1422364165.log --force` failed, exited with code 10 (signal = 0)
    => Log closed Tue Jan 27 13:09:49 2015
    Any help?

    Thank you
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Root Administrator
    Hello :)

    Could you verify there are no firewall or network rules that are restricting your downloads from our update servers? If there are no firewall issues, then feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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