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upcp failed. Failed to download x3

Discussion in 'General Discussion' started by ayyanx3, Jan 27, 2015.

  1. ayyanx3

    ayyanx3 Registered

    Joined:
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    Root Administrator
    Hi,
    i am having UPCP failed issue from couple of days. here is the log

    Code:
    ----------------------------------------------------------------------------------------------------
=> Log opened from cPanel Update (upcp) - Slave (3379) at Tue Jan 27 13:09:25 2015
[20150127.130925]   Detected cron=1 (default)
[20150127.130925]   1% complete
[20150127.130925]   Running Standardized hooks
[20150127.130926]   2% complete
[20150127.130926]   mtime on upcp is 1416166268 (Sun Nov 16 19:31:08 2014)
----------------------------------------------------------------------------------------------------
=> Log opened from /usr/local/cpanel/scripts/updatenow (3386) at Tue Jan 27 13:09:26 2015
[20150127.130926]   Detected version '11.46.2.0' from version file.
[20150127.130926]   Running version '11.46.2.0' of updatenow.
[20150127.130926]   --force passed on command line. Upgrade will disregard update config settings.
[20150127.130926]   Using mirror '208.74.121.37' for host 'httpupdate.cpanel.net'.
[20150127.130926]   Target version set to '11.46.2.4'
[20150127.130926]   Switching to 11.46.2.4 to determine if we can reach that version without failure.
[20150127.130927]   Retrieving and staging /cpanelsync/11.46.2.4/cpanel/scripts/updatenow.static.bz2
[20150127.130927]   Using mirror '208.74.121.37' for host 'httpupdate.cpanel.net'.
[20150127.130927]   Set permissions on /usr/local/cpanel/scripts/updatenow.static-cpanelsync to 0700
[20150127.130927]   Become an updatenow.static for version: 11.46.2.4
=> Log closed Tue Jan 27 13:09:27 2015
----------------------------------------------------------------------------------------------------
=> Log opened from /usr/local/cpanel/scripts/updatenow.static-cpanelsync (3386) at Tue Jan 27 13:09:30 2015
[20150127.130930]   Detected version '11.46.2.0' from version file.
[20150127.130930]   Running version '11.46.2.4' of updatenow.
[20150127.130930]   --force passed on command line. Upgrade will disregard update config settings.
[20150127.130930]   Using mirror '208.74.121.37' for host 'httpupdate.cpanel.net'.
[20150127.130930]   Target version set to '11.46.2.4'
[20150127.130930]   Checking license
[20150127.130930]   License file check complete
[20150127.130930]   Checking that the RPM DB is OK...
[20150127.130930]   glibc-2.12-1.149.el6_6.4.x86_64
[20150127.130930]   glibc-2.12-1.149.el6_6.4.i686
[20150127.130930]   OK: RPM DB is responding to queries
[20150127.130930]   Testing if rpm_is_working RPM is installed
[20150127.130930]   package rpm_is_working is not installed
[20150127.130930]   Testing if it's possible to install a simple RPM
[20150127.130930]   Preparing...                ##################################################
[20150127.130930]   rpm_is_working              ##################################################
[20150127.130931]   Switching to version '11.46.2.4' of updatenow to perform sync.
[20150127.130934]   All Needed RPMS are installed.
[20150127.130934]   Staging 11.46.2.4 cpanelsync files prior to updating /usr/local/cpanel
[20150127.130934]   Staging x3 theme changes
[20150127.130934]   Retrieving and staging /cpanelsync/11.46.2.4/x3/.cpanelsync.bz2
[20150127.130934]   Using mirror '208.74.121.37' for host 'httpupdate.cpanel.net'.
[20150127.130935]   Staging files for x3
[20150127.130935]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/archive-ru.js.bz2
[20150127.130935]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-id.js.gz
[20150127.130935]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/webdav/accounts_webdav-es_419.js.bz2
[20150127.130935]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/csrs-it.js.gz
[20150127.130935]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController-tr.js.gz
[20150127.130935]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-nl.js.bz2
[20150127.130935]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/archive-el.js.gz
[20150127.130935]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-id.js.bz2
[20150127.130936]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/crts-fr.js.gz
[20150127.130936]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-nl.js.bz2
[20150127.130936]   Retrieving and staging /cpanelsync/11.46.2.4/x3/scripts/humanbytes-es.js.bz2
[20150127.130936]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController-it.js.bz2
[20150127.130936]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/keys-es_419.js.bz2
[20150127.130936]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-th.js.bz2
[20150127.130936]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-zh_tw.js.gz
[20150127.130936]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/archive-zh_tw.js.bz2
[20150127.130937]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-es.js.gz
[20150127.130937]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/crts-pl.js.bz2
[20150127.130937]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/webdav/accounts_webdav-it.js.bz2
[20150127.130937]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/archive-ro.js.gz
[20150127.130937]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-sv.js.bz2
[20150127.130937]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-fil.js.bz2
[20150127.130937]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-ar.js.gz
[20150127.130937]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/csrs-tr.js.gz
[20150127.130938]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-he.js.gz
[20150127.130938]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController-pt_br.js.gz
[20150127.130938]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-nl.js.gz
[20150127.130938]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-el.js.bz2
[20150127.130938]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-fil.js.bz2
[20150127.130938]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/delegatelist-vi.js.gz
[20150127.130938]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/crts-es.js.bz2
[20150127.130938]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/install-fi.js.gz
[20150127.130939]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/webdav/accounts_webdav-uk.js.bz2
[20150127.130939]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/csrs-ru.js.gz
[20150127.130939]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/crts-da.js.gz
[20150127.130939]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/csrs-zh.js.bz2
[20150127.130939]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController-nb.js.bz2
[20150127.130939]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/crts-zh_tw.js.bz2
[20150127.130939]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-de.js.bz2
[20150127.130939]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/crts-sv.js.bz2
[20150127.130940]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/install-ro.js.bz2
[20150127.130940]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-fr.js.bz2
[20150127.130940]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-sv.js.bz2
[20150127.130940]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/install-he.js.bz2
[20150127.130940]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/delegatelist-es_419.js.bz2
[20150127.130941]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController-ro.js.gz
[20150127.130941]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-ko.js.bz2
[20150127.130941]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController-fr.js.gz
[20150127.130941]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-cs.js.bz2
[20150127.130941]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController-vi.js.gz
[20150127.130941]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/filters/editfilter-es.js.gz
[20150127.130941]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/archive-nb.js.gz
[20150127.130941]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/install-nl.js.bz2
[20150127.130941]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/filters/editfilter-pt_br.js.bz2
[20150127.130942]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-fi.js.bz2
[20150127.130942]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/delegatelist-fi.js.gz
[20150127.130942]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/sql/deluserfromdbconfirm-es_419.js.bz2
[20150127.130942]   Retrieving and staging /cpanelsync/11.46.2.4/x3/filemanager/editors/html_editor-es.js.gz
[20150127.130942]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/lists-pl.js.bz2
[20150127.130942]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/csrs-tr.js.bz2
[20150127.130942]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-pl.js.gz
[20150127.130942]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/install-ro.js.gz
[20150127.130942]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-th.js.bz2
[20150127.130942]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-es_419.js.gz
[20150127.130942]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/crts-es_es.js.gz
[20150127.130942]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/lists-ru.js.gz
[20150127.130943]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/install-el.js.bz2
[20150127.130943]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-it.js.bz2
[20150127.130943]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/csrs-hu.js.gz
[20150127.130943]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js/webmaillogin_optimized-es_419.js.bz2
[20150127.130943]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController-fi.js.gz
[20150127.130943]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-fi.js.gz
[20150127.130943]   Retrieving and staging /cpanelsync/11.46.2.4/x3/scripts/sprintf-es.js.gz
[20150127.130943]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/keys-fil.js.gz
[20150127.130943]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/csrs-sv.js.gz
[20150127.130943]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/archive-da.js.gz
[20150127.130944]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-ar.js.bz2
[20150127.130944]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController-fil.js.gz
[20150127.130944]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-hu.js.gz
[20150127.130944]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/delegatelist-vi.js.bz2
[20150127.130944]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-ru.js.bz2
[20150127.130944]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/filters/editfilter-es.js.bz2
[20150127.130944]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js/filemanager_editors-es_419.js.bz2
[20150127.130944]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-da.js.gz
[20150127.130945]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-fr.js.gz
[20150127.130945]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/install-fil.js.gz
[20150127.130945]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/archive-th.js.gz
[20150127.130945]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/delegatelist-fil.js.bz2
[20150127.130945]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-de.js.gz
[20150127.130945]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController-tr.js.bz2
[20150127.130945]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController-hu.js.gz
[20150127.130945]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/webdav/accounts_webdav-pt_br.js.bz2
[20150127.130945]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/archive-fr.js.gz
[20150127.130945]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-hu.js.bz2
[20150127.130945]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/webdav/accounts_webdav-es.js.gz
[20150127.130945]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/crts-nl.js.gz
[20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-cs.js.gz
[20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-pl.js.bz2
[20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-uk.js.gz
[20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js/stats-expander_optimized-es.js.bz2
[20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-es.js.gz
[20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-fi.js.bz2
[20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-th.js.gz
[20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/filters/editfilter-da.js.gz
[20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-he.js.gz
[20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/delegatelist-es.js.gz
[20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-de.js.bz2
[20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-ja.js.bz2
[20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/install-ar.js.bz2
[20150127.130946]   Retrieving and staging /cpanelsync/11.46.2.4/x3/filemanager/editors/html_editor-es_419.js.gz
[20150127.130947]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/archive-ar.js.bz2
[20150127.130947]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ssl/csrs-fi.js.bz2
[20150127.130947]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-uk.js.gz
[20150127.130947]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-hu.js.gz
[20150127.130947]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/lists-es.js.gz
[20150127.130947]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-vi.js.bz2
[20150127.130947]   Retrieving and staging /cpanelsync/11.46.2.4/x3/security/mod_security/views/domainListController.min-it.js.gz
[20150127.130948]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-hu.js.gz
[20150127.130948]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/ftp/accounts-zh.js.gz
[20150127.130948]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-nl.js.gz
[20150127.130948]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/pops-vi.js.gz
[20150127.130948]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/sql/userrights-es_419.js.gz
[20150127.130948]   Retrieving and staging /cpanelsync/11.46.2.4/x3/js2/mail/archive-vi.js.gz
[20150127.130948] E Failed to download /usr/local/cpanel/base/frontend/x3/js2/mail/archive-vi.js.gz-cpanelsync
[20150127.130948]   Retrying download (attempt 2/5)
[20150127.130948] E Failed to download /usr/local/cpanel/base/frontend/x3/js2/mail/archive-vi.js.gz-cpanelsync
[20150127.130948]   Retrying download (attempt 3/5)
[20150127.130948] E Failed to download /usr/local/cpanel/base/frontend/x3/js2/mail/archive-vi.js.gz-cpanelsync
[20150127.130948]   Retrying download (attempt 4/5)
[20150127.130948] E Failed to download /usr/local/cpanel/base/frontend/x3/js2/mail/archive-vi.js.gz-cpanelsync
[20150127.130948]   Retrying download (attempt 5/5)
[20150127.130949] E Failed to download /usr/local/cpanel/base/frontend/x3/js2/mail/archive-vi.js.gz-cpanelsync
[20150127.130949]   The Administrator will be notified to review this output when this script completes
[20150127.130949] E Detected events which require user notification during updatenow. Will send iContact the log
[20150127.130949]   Removing staged files and directories for x3
=> Log closed Tue Jan 27 13:09:49 2015
[20150127.130949]   17% complete
[20150127.130949] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1422364165.log --force` failed, exited with code 10 (signal = 0)
=> Log closed Tue Jan 27 13:09:49 2015
    Any help?

    Thank you
     
    #1 ayyanx3, Jan 27, 2015
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
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    Root Administrator
    Hello :)

    Could you verify there are no firewall or network rules that are restricting your downloads from our update servers? If there are no firewall issues, then feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Jan 28, 2015
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  3. audrey

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