Update blocker “ea-apache24-config-runtime”

Killer_Awesome

Registered
Feb 18, 2018
2
0
1
Australia
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Root Administrator
Hi,

I'm kinda new to WHM webhosting so i'm still learning how it all works any way i'm trying to update cpanel but i keep getting stuck by the below error i have tried a few thing but none of them have seemed to work so far. Any help would be greatly appreciated as it have been trying to work this out for a few weeks now. If you need any more info please let me know


Error:
You must upgrade the EasyApache 4 package, “ea-apache24-config-runtime”, to version 1.0-113 or later to upgrade cPanel & WHM. (The template file “/var/cpanel/templates/apache2_4/ssl_vhost.default” needs the “SSLCertificateKeyFile” changes that 1.0-113 made.

I have tried:
  • yum update
  • yum upgrade
  • /scripts/upcp --force
  • yum reinstall ea-apache24-config-runtime.noarch

Sytem info:
Centos 7.4.1708
Cpanel: v66.0.35

Thank you
 

Killer_Awesome

Registered
Feb 18, 2018
2
0
1
Australia
cPanel Access Level
Root Administrator
Hi

Their is no errors when i run the command.

console:
# yum update
Loaded plugins: fastestmirror, universal-hooks
EA4 | 2.3 kB 00:00:00
cpanel-addons-production-feed | 2.9 kB 00:00:00
base | 3.6 kB 00:00:00
extras | 3.4 kB 00:00:00
updates | 3.4 kB 00:00:00
Loading mirror speeds from cached hostfile
* cpanel-addons-production-feed: 103.252.152.1
* base: mirror.ventraip.net.au
* extras: mirror.ventraip.net.au
* updates: mirror.ventraip.net.au
No packages marked for update


Thank you
 

RudiBoot

Registered
May 20, 2018
1
0
1
Sheffield
cPanel Access Level
Website Owner
Hello,

Try running the following command and let us know the output:

Code:
yum update ea-apache24-config-runtime
Thank you.
Hi, I'm having the same issue, I've tried the above and i get
No Packages marked for Update.

here is my config
  • CENTOS 6.9 kvm [731387]
  • v66.0.35
Any idea what i should do
 
Last edited by a moderator:

cPanelMichael

Technical Support Community Manager
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Apr 11, 2011
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Hello @RudiBoot,

Can you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here and we will link this thread to your ticket.

Thank you.
 

cPanelMichael

Technical Support Community Manager
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One more that is experiencing this issue. Will "yum reinstall apache24-config-runtime" take care of the issue?
Running the "yum update" command on the system should generally install the updated apache24-config-runtime RPM automatically. If that's not happening, it suggests there's something preventing YUM from updating the system's packages. Can you run the following commands on the affected system and let us know the output?

Code:
perl -v
cat /etc/redhat-release
grep exclude= /etc/yum.conf
Thank you.
 

wgc_panelc

Member
Apr 18, 2019
5
0
1
TX
cPanel Access Level
Root Administrator
Running the "yum update" command on the system should generally install the updated apache24-config-runtime RPM automatically. If that's not happening, it suggests there's something preventing YUM from updating the system's packages. Can you run the following commands on the affected system and let us know the output?

Code:
perl -v
cat /etc/redhat-release
grep exclude= /etc/yum.conf
Thank you.

perl is 5.10.1
Centos release 6.10 final
and
exclude=bind-chroot courier* dovecot* exim* filesystem httpd* mod_ssl* mydns* mysql* nsd* p0f php* profited* pure-ftpd* spamassassin* squirrelmail*
is httpd* in the exclude statement interfering?
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
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Hello @wgc_panelc,

The httpd* entry on the EXCLUDE= line in /etc/yum.conf is normal and will not interfere with the EasyApache 4 RPMs.

Can you open a support ticket so we can take a closer look at your system to see why YUM is unable to update the ea-apache24-config-runtime RPM? You can post the ticket number here and we'll link this thread to it.

Thank you.