Update Domain to use Registrar's DNS Servers after account has been created

kallanp

Member
Jul 13, 2013
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I have inherited a configuration on a server with 5 separate domains, which should have been configured to use registrar's DNS servers at the time the accounts were created, but they were not. This is preventing the web sites sending email to their own domains (where the DNS and mail servers are external to the web server).

What do I need to do in WHM/CPanel to retrospectively configure the domain to use external the DNS servers to determine where to send email etc.

Kallan
 

antony88

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Jan 17, 2013
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Hello Kallan,

For the domain/website mail service to work properly, you need to set the MX records (of external/internal mail server) correctly at the nameserver end. So the first step is to identify the current name-servers for your domains:

1) You can use http://intodns.com/ get the nameservers of the domains. Ensure they are still using your registrar's DNS servers.
2) Your Domain registrar may be providing you with a panel to manage the DNS records of your registered domain. Use the panel to set the MX records for your domains. Then verify the set MX record using http://mxtoolbox.com/ . If you have trouble setting the MX records please contact your domain registrar support.
3) In WHM, please set the name servers for the domains to your REGISTRAR's DNS server.

Regards,
Antony
 

cPanelMichael

Technical Support Community Manager
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Apr 11, 2011
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Hello :)

Please utilize the following option:

"WHM Home » DNS Functions » Edit DNS Zone"

When editing the zone, ensure you select "Remote Mail Exchanger" if you have email accounts hosted on a remote server.

Thank you.
 

kallanp

Member
Jul 13, 2013
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Root Administrator
Thanks Anthony,

DNS at Registrar is fine. I needed to know what I had to change in WHM/CPanel to correctly use the registrar's DNS.

Kallan

- - - Updated - - -

Thanks,

That is what we did as I know this would fix the email. I needed the full DNS solution because script on the web site could potentially use services on other sub-domains which are external to the web server and these would need to be resolved correctly.

Kallan