Update Error - An attempt to up/downgrade to 11.30.4.6 was blocked.

Sash

Well-Known Member
Feb 18, 2003
252
0
166
Just installed cpanel on a new machine. When running upcp, we get this error:

=> Log opened from /usr/local/cpanel/scripts/updatenow.static at Wed Oct 5 17:48:11 2011
[20111005.174811] Detected version '11.30.3.5' from version file.
[20111005.174811] Target version set to '11.30.4.6'
[20111005.174811] Checking license
[20111005.174837] E Blocker found: No license file found. Your cPanel software will not function properly. updates will be blocked until you fix this.
[20111005.174837] ***** FATAL: An attempt to up/downgrade to 11.30.4.6 was blocked. Please review blockers.
=> Log closed Wed Oct 5 17:48:37 2011
[20111005.174837] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1317851287.log` failed, exited with code 256
=> Log closed Wed Oct 5 17:48:38 2011

Does anyone know what that error means?

Thanks
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello :)

That message indicates there is a problem with your license. Please run the following command and post the output here:

Code:
# /usr/local/cpanel/cpkeyclt
Thank you.
 

Sash

Well-Known Member
Feb 18, 2003
252
0
166
Hi,

We haven't purchased a license for this server yet. Do we have to have a license to run the install and upgrade?

Thanks
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Yes, a valid license is required before using or updating cPanel. You can obtain a trial license from the cPanel Store if necessary:

cPanel Store

Thank you.
 

sumesh

Registered
Nov 14, 2011
4
0
51
cPanel Access Level
Root Administrator
Hello

Any idea about this

===
##################################################
[20130312.212004] rpm_is_working
##################################################
[20130312.212004] E Blocker found: Upgrade is blocked because munin is
installed as an RPM on your system, and the cPanel plugin is installed at
the same time. To proceed you can remove either the 'munin' and
'munin-node' RPMs or the cPanel plugin, then run the upgrade one more time.
[20130312.212004] ***** FATAL: An attempt to up/downgrade to 11.36.0.11 was
blocked. Please review blockers.
[20130312.212004] The Administrator will be notified to review this
output when this script completes
[20130312.212004] E Detected events which require user notification during
updatenow. Will send iContact the log
 

NixTree

Well-Known Member
Aug 19, 2010
412
4
143
Gods Own Country
cPanel Access Level
Root Administrator
Twitter
The error message cleraly states what the issue is.

=============
Upgrade is blocked because munin is
installed as an RPM on your system, and the cPanel plugin is installed at
the same time. To proceed you can remove either the 'munin' and
'munin-node' RPMs or the cPanel plugin, then run the upgrade one more time.
============

Run "rpm -qa | grep -i munin" and remove the mentioned RPMs or remove the Munin plugin from WHM. When done run upcp again!