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SOLVED Update failure in upcp script

Discussion in 'General Discussion' started by Xenofon V, Nov 26, 2016.

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  1. Xenofon V

    Xenofon V Member

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    Hello, I installed cPanel for the first time on an ec2 instance a few months ago and everything was going perfectly. A few days now I get this error " cPanel & WHM update failure in upcp script " and cPanel can't update.

    I give you the log below, I am pretty new to this so I would appreciate it if you could be descriptive!

    Thankw!
     

    Attached Files:

    #1 Xenofon V, Nov 26, 2016
  2. SysSachin

    SysSachin Well-Known Member

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    Hello,
    Try to run below command on the server.
    Code:
    yum update
    Once yum update successfully then update cPanel forcefully.
    Code:
    /scripts/upcp --force
     
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    #2 SysSachin, Nov 26, 2016
    Last edited: Nov 26, 2016
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    It looks like your attachment isn't loading. Could you post the specific error message from the update logs in CODE tags? Keep in mind we only support Amazon Linux on the official cPanel & WHM AMI. It's available at:

    AWS Marketplace: cPanel & WHM: The Hosting Platform of Choice

    Once installed, you can then update cPanel to version of your preference.

    Thank you.
     
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    #3 cPanelMichael, Nov 28, 2016
  4. Xenofon V

    Xenofon V Member

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    Hello again, here is the code from yesterday's try to upgrade.

    Code:
    ----------------------------------------------------------------------------------------------------
=> Log opened from cPanel Update (upcp) - Slave (30189) at Thu Dec  1 00:49:01 2016
[2016-12-01 00:49:01 +0000]   Detected cron=1 (cron mode set from command line)
[2016-12-01 00:49:01 +0000]   1% complete
[2016-12-01 00:49:01 +0000]   Running Standardized hooks
[2016-12-01 00:49:01 +0000]   2% complete
[2016-12-01 00:49:01 +0000]   mtime on upcp is 1470185444 (Wed Aug  3 00:50:44 2016)
----------------------------------------------------------------------------------------------------
=> Log opened from /usr/local/cpanel/scripts/updatenow (30193) at Thu Dec  1 00:49:02 2016
[2016-12-01 00:49:02 +0000]   Detected version '11.58.0.37' from version file.
[2016-12-01 00:49:02 +0000]   Running version '11.58.0.37' of updatenow.
[2016-12-01 00:49:02 +0000]   Retrieved public key from vendor: cpanel, category: development, url: https://securedownloads.cpanel.net/cPanelDevelopmentKey.asc
[2016-12-01 00:49:03 +0000]   Retrieved public key from vendor: cpanel, category: release, url: https://securedownloads.cpanel.net/cPanelPublicKey.asc
[2016-12-01 00:49:03 +0000]   Using mirror '185.15.22.168' for host 'httpupdate.cpanel.net'.
[2016-12-01 00:49:03 +0000]   Successfully verified signature for cpanel (key types: release).
[2016-12-01 00:49:03 +0000]   Target version set to '11.60.0.26'
[2016-12-01 00:49:03 +0000]   Switching to 11.60.0.26 to determine if we can reach that version without failure.
[2016-12-01 00:49:03 +0000]   Retrieving and staging /cpanelsync/11.60.0.26/cpanel/scripts/updatenow.static.bz2
[2016-12-01 00:49:03 +0000]   Using mirror '185.15.22.168' for host 'httpupdate.cpanel.net'.
[2016-12-01 00:49:04 +0000]   Successfully verified signature for cpanel (key types: release).
[2016-12-01 00:49:04 +0000]   Set permissions on /usr/local/cpanel/scripts/updatenow.static-cpanelsync to 0700
[2016-12-01 00:49:04 +0000]   Become an updatenow.static for version: 11.60.0.26
=> Log closed Thu Dec  1 00:49:04 2016
----------------------------------------------------------------------------------------------------
=> Log opened from /usr/local/cpanel/scripts/updatenow.static-cpanelsync (30193) at Thu Dec  1 00:49:05 2016
[2016-12-01 00:49:05 +0000]   Detected version '11.58.0.37' from version file.
[2016-12-01 00:49:05 +0000]   Running version '11.60.0.26' of updatenow.
[2016-12-01 00:49:05 +0000]   Using mirror '185.15.22.168' for host 'httpupdate.cpanel.net'.
[2016-12-01 00:49:05 +0000]   Successfully verified signature for cpanel (key types: release).
[2016-12-01 00:49:05 +0000]   Target version set to '11.60.0.26'
[2016-12-01 00:49:05 +0000]   Checking license
[2016-12-01 00:49:05 +0000]   License file check complete
[2016-12-01 00:49:05 +0000]   Checking that the RPM DB is OK...
[2016-12-01 00:49:05 +0000]   glibc-2.17-106.el7_2.6.x86_64
[2016-12-01 00:49:05 +0000]   OK: RPM DB is responding to queries
[2016-12-01 00:49:05 +0000]   Testing if rpm_is_working RPM is installed
[2016-12-01 00:49:05 +0000]   package rpm_is_working is not installed
[2016-12-01 00:49:05 +0000]   Testing if it's possible to install a simple RPM
[2016-12-01 00:49:05 +0000]   Preparing...                          ########################################
[2016-12-01 00:49:05 +0000]   Updating / installing...
[2016-12-01 00:49:05 +0000]   rpm_is_working-1.0-0                  ########################################
[2016-12-01 00:49:05 +0000]   Switching to version '11.60.0.26' of updatenow to perform sync.
[2016-12-01 00:49:05 +0000]   checkyum version 22.3
[2016-12-01 00:49:06 +0000]   checkyum version 22.3
[2016-12-01 00:49:06 +0000]   Loaded plugins: fastestmirror
[2016-12-01 00:49:07 +0000]   Loading mirror speeds from cached hostfile
[2016-12-01 00:49:07 +0000]   No package ImageMagick available.
[2016-12-01 00:49:07 +0000]   No package boost-program-options available.
[2016-12-01 00:49:07 +0000]   No package boost-serialization available.
[2016-12-01 00:49:07 +0000] E Error: Nothing to do
[2016-12-01 00:49:07 +0000] E (XID yt8rhz) The system failed to execute yum with the arguments “-y -c /etc/yum.conf install ImageMagick boost-program-options boost-serialization” because of an error: The “/usr/bin/yum” command (process 30310) reported error number 1 when it ended. : Error: Nothing to do
[2016-12-01 00:49:07 +0000]   checkyum version 22.3
[2016-12-01 00:49:08 +0000] E Sysup: Needed system RPMs were not installed: ImageMagick, boost-program-options, boost-serialization
[2016-12-01 00:49:08 +0000] ***** FATAL: Cannot proceed. Needed system RPMs were not installed.
[2016-12-01 00:49:08 +0000]   The Administrator will be notified to review this output when this script completes
=> Log closed Thu Dec  1 00:49:08 2016
[2016-12-01 00:49:09 +0000]   17% complete
[2016-12-01 00:49:09 +0000] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1480553341.log` failed, exited with code 18 (signal = 0)
=> Log closed Thu Dec  1 00:49:09 2016
     
    #4 Xenofon V, Dec 1, 2016
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    I noticed a couple of recent support requests where this issue related to a non-working mirror on the initial cPanel update request, and later completed successfully. Try running the following commands and let us know if you notice any issues:

    Code:
    yum clean all
yum update
    Thank you.
     
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    #5 cPanelMichael, Dec 2, 2016
  6. Xenofon V

    Xenofon V Member

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    Hello again, I run these commands and now i get this

    Code:
    ----------------------------------------------------------------------------------------------------
=> Log opened from cPanel Update (upcp) - Slave (9798) at Sat Dec  3 09:53:26 2016
[2016-12-03 09:53:26 +0000]   Detected cron=0 (--force passed on command line)
[2016-12-03 09:53:26 +0000]   1% complete
[2016-12-03 09:53:26 +0000]   Running Standardized hooks
[2016-12-03 09:53:26 +0000]   2% complete
[2016-12-03 09:53:26 +0000]   mtime on upcp is 1470185444 (Wed Aug  3 00:50:44 2016)
----------------------------------------------------------------------------------------------------
=> Log opened from /usr/local/cpanel/scripts/updatenow (9806) at Sat Dec  3 09:53:26 2016
[2016-12-03 09:53:26 +0000]   Detected version '11.58.0.37' from version file.
[2016-12-03 09:53:26 +0000]   Running version '11.58.0.37' of updatenow.
[2016-12-03 09:53:26 +0000]   --force passed on command line. Upgrade will disregard update config settings.
[2016-12-03 09:53:26 +0000]   Using mirror '185.69.232.245' for host 'httpupdate.cpanel.net'.
[2016-12-03 09:53:27 +0000]   Successfully verified signature for cpanel (key types: release).
[2016-12-03 09:53:27 +0000]   Target version set to '11.60.0.26'
[2016-12-03 09:53:27 +0000]   Switching to 11.60.0.26 to determine if we can reach that version without failure.
[2016-12-03 09:53:27 +0000]   Retrieving and staging /cpanelsync/11.60.0.26/cpanel/scripts/updatenow.static.bz2
[2016-12-03 09:53:27 +0000]   Using mirror '185.69.232.245' for host 'httpupdate.cpanel.net'.
[2016-12-03 09:53:28 +0000]   Successfully verified signature for cpanel (key types: release).
[2016-12-03 09:53:28 +0000]   Set permissions on /usr/local/cpanel/scripts/updatenow.static-cpanelsync to 0700
[2016-12-03 09:53:28 +0000]   Become an updatenow.static for version: 11.60.0.26
=> Log closed Sat Dec  3 09:53:28 2016
----------------------------------------------------------------------------------------------------
=> Log opened from /usr/local/cpanel/scripts/updatenow.static-cpanelsync (9806) at Sat Dec  3 09:53:31 2016
[2016-12-03 09:53:31 +0000]   Detected version '11.58.0.37' from version file.
[2016-12-03 09:53:31 +0000]   Running version '11.60.0.26' of updatenow.
[2016-12-03 09:53:31 +0000]   --force passed on command line. Upgrade will disregard update config settings.
[2016-12-03 09:53:31 +0000]   Using mirror '185.69.232.245' for host 'httpupdate.cpanel.net'.
[2016-12-03 09:53:31 +0000]   Successfully verified signature for cpanel (key types: release).
[2016-12-03 09:53:31 +0000]   Target version set to '11.60.0.26'
[2016-12-03 09:53:31 +0000]   Checking license
[2016-12-03 09:53:32 +0000]   License file check complete
[2016-12-03 09:53:32 +0000]   Checking that the RPM DB is OK...
[2016-12-03 09:53:32 +0000]   glibc-2.17-106.el7_2.6.x86_64
[2016-12-03 09:53:32 +0000]   OK: RPM DB is responding to queries
[2016-12-03 09:53:32 +0000]   Testing if rpm_is_working RPM is installed
[2016-12-03 09:53:32 +0000]   package rpm_is_working is not installed
[2016-12-03 09:53:32 +0000]   Testing if it's possible to install a simple RPM
[2016-12-03 09:53:32 +0000]   Preparing...                          ########################################
[2016-12-03 09:53:32 +0000]   Updating / installing...
[2016-12-03 09:53:32 +0000]   rpm_is_working-1.0-0                  ########################################
[2016-12-03 09:53:32 +0000]   Switching to version '11.60.0.26' of updatenow to perform sync.
[2016-12-03 09:53:32 +0000]   checkyum version 22.3
[2016-12-03 09:53:34 +0000]   checkyum version 22.3
[2016-12-03 09:53:35 +0000]   Loaded plugins: fastestmirror
[2016-12-03 09:53:35 +0000]   Loading mirror speeds from cached hostfile
[2016-12-03 09:53:35 +0000]   No package boost-program-options available.
[2016-12-03 09:53:36 +0000]   No package boost-serialization available.
[2016-12-03 09:53:36 +0000] E Error: Nothing to do
[2016-12-03 09:53:36 +0000] E (XID 8tgpa2) The system failed to execute yum with the arguments “-y -c /etc/yum.conf install ImageMagick boost-program-options boost-serialization” because of an error: The “/usr/bin/yum” command (process 9940) reported error number 1 when it ended. : Error: Nothing to do
[2016-12-03 09:53:36 +0000]   checkyum version 22.3
[2016-12-03 09:53:37 +0000] E Sysup: Needed system RPMs were not installed: ImageMagick, boost-program-options, boost-serialization
[2016-12-03 09:53:37 +0000] ***** FATAL: Cannot proceed. Needed system RPMs were not installed.
[2016-12-03 09:53:37 +0000]   The Administrator will be notified to review this output when this script completes
=> Log closed Sat Dec  3 09:53:37 2016
[2016-12-03 09:53:37 +0000]   17% complete
[2016-12-03 09:53:37 +0000] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1480758806.log --force` failed, exited with code 18 (signal = 0)
     
    #6 Xenofon V, Dec 3, 2016
  7. Infopro

    Infopro cPanel Sr. Product Evangelist
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    See if this post is of any use:
    No package boost-program-options available CloudLinux

     
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    #7 Infopro, Dec 3, 2016
  8. Xenofon V

    Xenofon V Member

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    Everything looks good..

    - Removed -
     
    #8 Xenofon V, Dec 4, 2016
    Last edited by a moderator: Dec 4, 2016
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    I'm happy to see the issue is now resolved. Could you verify the solution that addressed the issue?

    Thanks!
     
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    #9 cPanelMichael, Dec 5, 2016
  10. Xenofon V

    Xenofon V Member

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    Well you misunderstood, I meant that the link you gave me checks my server ip and my license. Everything looked good there.. I still can't get any updates though..
     
    #10 Xenofon V, Dec 6, 2016
  11. Infopro

    Infopro cPanel Sr. Product Evangelist
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    The first post (not the second with the link) was what I linked you to, and I quoted the exact text I hoped you'd see. ;)
     
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    #11 Infopro, Dec 6, 2016
  12. Xenofon V

    Xenofon V Member

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    Oh my bad sorry! Great, so I am kind of newbie how can I make this installation? I log into my server with SSH and type something?
     
    #12 Xenofon V, Dec 6, 2016
  13. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Could you please post the command you're using to force a cPanel update on your server?
     
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    #13 Infopro, Dec 6, 2016
  14. Xenofon V

    Xenofon V Member

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    Well I did it updating automatically and when I do try it manually i try from WHM panel. I have CentOS installed. The only commands I tried are the ones I found on the answers here.

    yum clean all
    yum update
    /scripts/upcp --force
     
    #14 Xenofon V, Dec 7, 2016
  15. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    I'm wondering why this is in your update log:
    Code:
    The system failed to execute yum with the arguments “-y -c /etc/yum.conf install ImageMagick boost-program-options boost-serialization”
    Please feel free to open a ticket to cPanel Technical Support about this issue if you like.
     
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    #15 Infopro, Dec 7, 2016
  16. Xenofon V

    Xenofon V Member

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    Hmm ok will do, I am thinking of making a clean install for other reasons so this will definitely solve the issue. Thank you anyway :)
     
    #16 Xenofon V, Dec 8, 2016
  17. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Happy to help. Still, I'd be interested to know whats installed on the server that's looking for these. Some background details might be useful here if you wouldn't mind. :)

    Thanks!
     
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    #17 Infopro, Dec 8, 2016
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