Update killed my servers! "The server was not able to find the document"

johnburk

Well-Known Member
Jun 23, 2006
241
0
166
I killed upcp and restarted, but nog get the error

Template file /usr/local/cpanel/whostmgr/docroot/themes/x/templates/gsw/initial_setup_wizard1.tmpl does not exist.
 
Last edited:

Karateka

Active Member
Apr 14, 2003
34
1
233
Austin, Texas
cPanel Access Level
Root Administrator
Twitter
Got the same message on 30 out of 40 servers, all of them running Centos 4/5. In addition to this, customers on some servers are unable to login to their cpanel (they get a blank page).
Fun!
 

soul3

Member
Mar 13, 2008
7
0
51
Hi,

I am also getting the same error.

Error messages:

Try to login WHM and got this error

The server was not able to find the document (./scripts3/initial_setup_wizard1) you requested.
Please check the url and try again. You might also want to report this
error to your webhost.

If I try to login into Cpanel I got the blank page.

I have dedicated server centos 5 can anyone explain it and how to fix that problem?

Regards,
 

pirrup

Well-Known Member
Nov 27, 2004
54
0
156
first kill all running cpanel update processes

also do a killall upcp

then do /scripts/upcp --force

this will fix it :)
 

soul3

Member
Mar 13, 2008
7
0
51
Thank you for reply can you please tell me how to kill all cpanel updates and kill all upcp.

Regards,
 

Karateka

Active Member
Apr 14, 2003
34
1
233
Austin, Texas
cPanel Access Level
Root Administrator
Twitter
Thank you for reply can you please tell me how to kill all cpanel updates and kill all upcp.

Regards,
soul3: you can do that by following pirrup's advice.
 

cPanelNick

Administrator
Staff member
Mar 9, 2015
3,481
35
208
cPanel Access Level
DataCenter Provider
This occurs because the update is still in progress and that file has not been downloaded yet. We've also see a few servers that have had a process monitor tool kill off upcp in the middle because the update takes so long. However the fix is the same:

Code:
/scripts/upcp --force
 

saqur

Member
Oct 10, 2008
22
0
51
Hey there

I used upcp as you said on my VPS but after 12 hours that error still displaying:

Not Found

The server was not able to find the document (./scripts3/initial_setup_wizard1) you requested.
Please check the url and try again. You might also want to report this
error to your webhost.

whostmgrd/11.23.6 Server at xx.xx.xx.xx
I used ps aux & cPanel Update (upcp) - Master and Slave are running.
Is everything OK?

Also I had a problem with backup system: http://forums.cpanel.net/showthread.php?p=457013#post457013

Please help me.
Regards,