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Update Problem with Enkompass 1.6.0.200

Discussion in 'cPanel Announcements' started by cPanelDavidG, Jan 12, 2011.

  1. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Summary

    Updating Enkompass to this version failed if the Admin password had been changed since Enkompass was originally installed.

    Description

    If the Admin password had been changed from the one used to originally install Enkompass, the update failed, leaving the system unusable. This could be triggered by manual or automatic updates.

    Solution

    If your system was affected by this issue, please submit a support request so that our experienced technicians can quickly resolve your issue.

    Our staff must examine the affected server before the server can be updated to Enkompass version 1.6.0.204. You can use the following form to submit your support request:

    cPanel Customer Portal - https://tickets.cpanel.net/submit/

    Please be sure to reference "Enkompass 1.6.0.200 update" in your submission title, so that your request is given high priority.

    Enkompass 1.6.0.200 has been removed from the update servers, and has been replaced by version 1.6.0.204. This issue will not occur with 1.6.0.204.



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