Update problems

turnip · Dec 4, 2012

After updating, and then attempting to update again due to another version update (which seems to have failed) much of WHM is now unusable with

Internal Server Error

500

No response from subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/addon_gs.cgi) with exit signal: 255

This is covering many pages, including the update page, so I can't attempt to reinstall ect, not sure what's going on with the many updates and now WHM problems, can someone help?

cPanelNick · Dec 4, 2012

turnip said:
After updating, and then attempting to update again due to another version update (which seems to have failed) much of WHM is now unusable with

This is covering many pages, including the update page, so I can't attempt to reinstall ect, not sure what's going on with the many updates and now WHM problems, can someone help?

Please make sure the update is complete before attempting to use WHM. If you are still experiencing this problem after the update has been completed, please open a ticket using the link in my signature.

dgbaker · Dec 4, 2012

We have had this on several servers. Perl is foo'bar'd server wide. Below is just a SMALL amount of the cpanel error_log

[2012-12-04 14:47:12 -0500] info [gather-update-logs] File /usr/local/cpanel/logs/update_analysis/2012-12-04T19:47:01Z.tar.gz has been sent successfully to updatelogdrop.cpanel.net.
Not enough arguments for Storable::pretrieve at /usr/local/cpanel/Cpanel/CachedDataStore.pm line 120, near "$datastore_cache_fh)"
Compilation failed in require at /usr/local/cpanel/Cpanel/LicenseComponent/Cache.pm line 10.
BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/LicenseComponent/Cache.pm line 10.
Compilation failed in require at /usr/local/cpanel/Cpanel/LicenseComponent.pm line 14.
BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/LicenseComponent.pm line 14.
Compilation failed in require at /usr/local/cpanel/Whostmgr/ACLS.pm line 10.
BEGIN failed--compilation aborted at /usr/local/cpanel/Whostmgr/ACLS.pm line 10.
Compilation failed in require at /usr/local/cpanel/Cpanel/Template/Plugin/Whostmgr.pm line 19.
BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/Template/Plugin/Whostmgr.pm line 19.
Compilation failed in require at /usr/local/cpanel/Whostmgr/HTMLInterface.pm line 13.
BEGIN failed--compilation aborted at /usr/local/cpanel/Whostmgr/HTMLInterface.pm line 13.
Compilation failed in require at /usr/local/cpanel/whostmgr/docroot/cgi/whmlib.pm line 9.
BEGIN failed--compilation aborted at /usr/local/cpanel/whostmgr/docroot/cgi/whmlib.pm line 9.
Compilation failed in require at /usr/local/cpanel/whostmgr/docroot/cgi/addon_addonupdates.cgi line 9.
BEGIN failed--compilation aborted at /usr/local/cpanel/whostmgr/docroot/cgi/addon_addonupdates.cgi line 9.
Internal Server Error: "GET /cpsess4398174864/cgi/addon_addonupdates.cgi HTTP/1.1" 500 No response from subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/addon_addonupdates.cgi) with exit signal: 255
Not enough arguments for Storable::pretrieve at /usr/local/cpanel/Cpanel/CachedDataStore.pm line 120, near "$datastore_cache_fh)"
Compilation failed in require at /usr/local/cpanel/Cpanel/LicenseComponent/Cache.pm line 10.
BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/LicenseComponent/Cache.pm line 10.
Compilation failed in require at /usr/local/cpanel/Cpanel/LicenseComponent.pm line 14.
BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/LicenseComponent.pm line 14.
Compilation failed in require at /usr/local/cpanel/Whostmgr/ACLS.pm line 10.
BEGIN failed--compilation aborted at /usr/local/cpanel/Whostmgr/ACLS.pm line 10.
Compilation failed in require at /usr/local/cpanel/Cpanel/Template/Plugin/Whostmgr.pm line 19.
BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/Template/Plugin/Whostmgr.pm line 19.
Compilation failed in require at /usr/local/cpanel/Whostmgr/HTMLInterface.pm line 13.
BEGIN failed--compilation aborted at /usr/local/cpanel/Whostmgr/HTMLInterface.pm line 13.

The servers we've had to fix, required FULL Perl reinstall, apache rebuild and upcp --force and yum updates.

dahnutz · Dec 4, 2012

same here, this update came with so many problems, addons are screwed for sure, restarting service cpanel gives a few errors :

Starting tailwatchd: Not enough arguments for Storable::pretrieve at /usr/local/cpanel/Cpanel/AdminBin.pm line 165, near "$datastore_fh)"
Not enough arguments for Storable::pretrieve at /usr/local/cpanel/Cpanel/AdminBin.pm line 249, near "$adminbin_read_fh)"
Not enough arguments for Storable::pretrieve at /usr/local/cpanel/Cpanel/AdminBin.pm line 338, near "$adminbin_read_fh)"
Compilation failed in require at /usr/local/cpanel/Cpanel/HttpUtils.pm line 9.
BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/HttpUtils.pm line 9.
Compilation failed in require at /usr/local/cpanel/Whostmgr/TweakSettings/Main.pm line 14.
BEGIN failed--compilation aborted at /usr/local/cpanel/Whostmgr/TweakSettings/Main.pm line 14.
Compilation failed in require at /usr/local/cpanel/bin/fetch_cpconf_value line 19.
Not enough arguments for Storable::pretrieve at /usr/local/cpanel/Cpanel/AdminBin.pm line 165, near "$datastore_fh)"
Not enough arguments for Storable::pretrieve at /usr/local/cpanel/Cpanel/AdminBin.pm line 249, near "$adminbin_read_fh)"
Not enough arguments for Storable::pretrieve at /usr/local/cpanel/Cpanel/AdminBin.pm line 338, near "$adminbin_read_fh)"
Compilation failed in require at /usr/local/cpanel/Cpanel/HttpUtils.pm line 9.
BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/HttpUtils.pm line 9.
Compilation failed in require at /usr/local/cpanel/Whostmgr/TweakSettings/Main.pm line 14.
BEGIN failed--compilation aborted at /usr/local/cpanel/Whostmgr/TweakSettings/Main.pm line 14.
Compilation failed in require at /usr/local/cpanel/bin/fetch_cpconf_value line 19.
Not enough arguments for Storable::pretrieve at /usr/local/cpanel/Cpanel/AdminBin.pm line 165, near "$datastore_fh)"
Not enough arguments for Storable::pretrieve at /usr/local/cpanel/Cpanel/AdminBin.pm line 249, near "$adminbin_read_fh)"
Not enough arguments for Storable::pretrieve at /usr/local/cpanel/Cpanel/AdminBin.pm line 338, near "$adminbin_read_fh)"
Compilation failed in require at /usr/local/cpanel/Cpanel/HttpUtils.pm line 9.
BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/HttpUtils.pm line 9.
Compilation failed in require at /usr/local/cpanel/Whostmgr/TweakSettings/Main.pm line 14.
BEGIN failed--compilation aborted at /usr/local/cpanel/Whostmgr/TweakSettings/Main.pm line 14.
Compilation failed in require at /usr/local/cpanel/bin/fetch_cpconf_value line 19.
........

cPanelNick · Dec 4, 2012

dahnutz said:
same here, this update came with so many problems, addons are screwed for sure, restarting service cpanel gives a few errors :

Starting tailwatchd: Not enough arguments for Storable::pretrieve at /usr/local/cpanel/Cpanel/AdminBin.pm line 165, near "$datastore_fh)"
Not enough arguments for Storable::pretrieve at /usr/local/cpanel/Cpanel/AdminBin.pm line 249, near "$adminbin_read_fh)"
Not enough arguments for Storable::pretrieve at /usr/local/cpanel/Cpanel/AdminBin.pm line 338, near "$adminbin_read_fh)"
Compilation failed in require at /usr/local/cpanel/Cpanel/HttpUtils.pm line 9.
BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/HttpUtils.pm line 9.
Compilation failed in require at /usr/local/cpanel/Whostmgr/TweakSettings/Main.pm line 14.
BEGIN failed--compilation aborted at /usr/local/cpanel/Whostmgr/TweakSettings/Main.pm line 14.
Compilation failed in require at /usr/local/cpanel/bin/fetch_cpconf_value line 19.
Not enough arguments for Storable::pretrieve at /usr/local/cpanel/Cpanel/AdminBin.pm line 165, near "$datastore_fh)"
Not enough arguments for Storable::pretrieve at /usr/local/cpanel/Cpanel/AdminBin.pm line 249, near "$adminbin_read_fh)"
Not enough arguments for Storable::pretrieve at /usr/local/cpanel/Cpanel/AdminBin.pm line 338, near "$adminbin_read_fh)"
Compilation failed in require at /usr/local/cpanel/Cpanel/HttpUtils.pm line 9.
BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/HttpUtils.pm line 9.
Compilation failed in require at /usr/local/cpanel/Whostmgr/TweakSettings/Main.pm line 14.
BEGIN failed--compilation aborted at /usr/local/cpanel/Whostmgr/TweakSettings/Main.pm line 14.
Compilation failed in require at /usr/local/cpanel/bin/fetch_cpconf_value line 19.
Not enough arguments for Storable::pretrieve at /usr/local/cpanel/Cpanel/AdminBin.pm line 165, near "$datastore_fh)"
Not enough arguments for Storable::pretrieve at /usr/local/cpanel/Cpanel/AdminBin.pm line 249, near "$adminbin_read_fh)"
Not enough arguments for Storable::pretrieve at /usr/local/cpanel/Cpanel/AdminBin.pm line 338, near "$adminbin_read_fh)"
Compilation failed in require at /usr/local/cpanel/Cpanel/HttpUtils.pm line 9.
BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/HttpUtils.pm line 9.
Compilation failed in require at /usr/local/cpanel/Whostmgr/TweakSettings/Main.pm line 14.
BEGIN failed--compilation aborted at /usr/local/cpanel/Whostmgr/TweakSettings/Main.pm line 14.
Compilation failed in require at /usr/local/cpanel/bin/fetch_cpconf_value line 19.
........

Please run the following

Code:

/scripts/perlinstaller --force Storable
/scripts/upcp --force

dgbaker · Dec 4, 2012

Nick upcp -force fails with;

[20121204.154136] Detected cron=0 (Terminal detected)
----------------------------------------------------------------------------------------------------
=> Log opened from /scripts/upcp at Tue Dec 4 15:41:36 2012
[20121204.154136] Detected cron=0 (Terminal detected)
[20121204.154136] Running Standardized hooks
=> Log closed Tue Dec 4 15:41:36 2012
[20121204.154136] mtime on upcp is 1341673802 (Sat Jul 7 11:10:02 2012)
[20121204.154136] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1354653696.log --force` failed, exited with code 65280
=> Log closed Tue Dec 4 15:41:36 2012

cPanelNick · Dec 4, 2012

dgbaker said:
Nick upcp -force fails with;

[20121204.154136] Detected cron=0 (Terminal detected)
----------------------------------------------------------------------------------------------------
=> Log opened from /scripts/upcp at Tue Dec 4 15:41:36 2012
[20121204.154136] Detected cron=0 (Terminal detected)
[20121204.154136] Running Standardized hooks
=> Log closed Tue Dec 4 15:41:36 2012
[20121204.154136] mtime on upcp is 1341673802 (Sat Jul 7 11:10:02 2012)
[20121204.154136] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1354653696.log --force` failed, exited with code 65280
=> Log closed Tue Dec 4 15:41:36 2012

Did

Code:

/scripts/perlinstaller --force Storable

work?

dgbaker · Dec 4, 2012

Hey Nick;

Yes that worked and upcp is running now. Will update if Internal Server Errors go away once finished.

turnip · Dec 4, 2012

Update was allowed to complete, but seems to have not done so, I can't attempt to re-update through WHM as that page is give error 500.

I have opened ticket - 3480953

cPanelNick · Dec 4, 2012

dgbaker said:
Hey Nick;

Yes that worked and upcp is running now. Will update if Internal Server Errors go away once finished.

Yes. We are investigating the problem with Storable now.

dgbaker · Dec 4, 2012

Hey Nick;

All is good and working normal again. Thanks for the quick assistance.

dahnutz · Dec 4, 2012

/scripts/perlinstaller --force Storable
/scripts/upcp --force

This worked for me, everything is back to normal.
Thanks for the assistance.

cPanelNick · Dec 4, 2012

We've added a fix to the updater. If the Storable install doesn't go well, it will force it and retry the update now.

dhost · Dec 9, 2012

This error is still happening. A customer noticed it during the overnight updater. (Release - WHM 11.34.0 (build 11)

Glad this fix was posted. It worked perfectly.

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Update problems

turnip

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turnip

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