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Update problems?

Discussion in 'General Discussion' started by mickoz, Nov 24, 2006.

  1. mickoz

    mickoz Member

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    Hi,

    I did my first cpanel update (my setting are now set to manual update and RELEASE branch).
    (FYI: Installed Version: 10.9.0-RELEASE_57 | Newest Version: 10.9.0-RELEASE_76)

    Here is the issues I got:

    1. (Do I have to take an action here, because I don't feel the operation has completed succesfully!?)

    Got file ./hackcheck ok (md5 matches)
    mv: cannot move `/scripts/./hackcheck' to `/scripts/./hackcheck.unlink': Operation not permitted
    mv: cannot move `/scripts/./hackcheck-cpanelsync' to `/scripts/./hackcheck': Operation not permitted
    Done updating /scripts

    2. (I wonder here if the trying another mirror really worked?)

    Using newyum support...
    http://mirrors.playboy.com/fedora/4/i386/os/repodata/repomd.xml: [Errno 4] IOError: <urlopen error (-2, 'Name or service not known')>
    Trying other mirror.
    Setting up Install Process
    Setting up repositories
    Reading repository metadata in from local files
    Excluding Packages in global exclude list
    Finished

    3.

    chown: changing ownership of `/usr/local/cpanel/src/3rdparty/bsd/imap': No such file or directory

    -----

    There is nothing else that caught my attention in the update log.

    However, I want to know if I have to take action and if there is thing I should verify in the log to see if something went wrong.

    I just do not want to leave the server in a "broken" state to avoid problem in subsequent update.

    Thanks
     
  2. mickoz

    mickoz Member

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    So nobody know what to do with the kind of error I encountered during the update?

    Should I contact cPanel support?
     
  3. forlinuxsupport

    forlinuxsupport Well-Known Member
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    if no one can help you here, the next step is open a ticket with cpanel support

    You pay for their support, so leave it to the experts

    :)
     
  4. AndyReed

    AndyReed Well-Known Member
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    Thanks, David. I agree :)
     
  5. dgbaker

    dgbaker Well-Known Member
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    Let's correct something here....

    Unless the OP has their license directly through cPanel they have to go to their license provider for support NOT directly to cPanel. License providers under their agreement signed are responsible for supporting their licensed clients. The License provider may in turn open a ticket directly with cPanel.

    Quote from the support form.

    "The form below will allow you to open a support request with cPanel, Inc. Priority support is given to customers who have licensing directly from cPanel who submit requests though the cPanel Store, and Partners who submit requests through their Manage Interface. If you are the customer of a web host who uses cPanel or obtained a cPanel license from a company other than cPanel, Inc., you will need to contact your web host or license provider for support."
     
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