Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

SOLVED Update to version 76 failed due to cpanel-perl(CryptX) >= 5.22.1 dependency

Discussion in 'General Discussion' started by GTMAN, Nov 6, 2018.

  1. GTMAN

    GTMAN Member

    Joined:
    Mar 5, 2013
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    ***** FATAL: Test install failed: error: Failed dependencies:
    [2018-11-06 16:35:55 -0400] cpanel-perl(CryptX) >= 5.22.1 is needed by (installed) cpanel-letsencrypt-2.14-1.1.noarch
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,296
    Likes Received:
    2,155
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @GTMAN,

    We'll need some more information about your system to fully investigate the reported error. Can you open a support ticket so we can access the affected system to take a closer look? Once opened, post the ticket number here and I'll ensure it's handled right away.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. Dave Smith

    Dave Smith Active Member

    Joined:
    Mar 20, 2016
    Messages:
    43
    Likes Received:
    12
    Trophy Points:
    8
    Location:
    Lisbon
    cPanel Access Level:
    Root Administrator
    Exactly the same issue on one of our servers. The rest updated fine. Have tried installing CryptX and rebooted but still the issue persists. Should I open a Support Ticket or monitor this thread?

    Thanks.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,296
    Likes Received:
    2,155
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hi Dave,

    Can you confirm if you use Amazon Linux as the OS on the affected system?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. Dave Smith

    Dave Smith Active Member

    Joined:
    Mar 20, 2016
    Messages:
    43
    Likes Received:
    12
    Trophy Points:
    8
    Location:
    Lisbon
    cPanel Access Level:
    Root Administrator
    Hi Michael,
    We do not use Amazon Linux. Currently running CENTOS 6.8 standard. All of our boxes are running the same OS. As I mentioned all but a single server updated successfully.

    Thanks for your time.
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,296
    Likes Received:
    2,155
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hi Dave,

    In that case, can you go ahead and open a support ticket so we can take a closer look? Let me know the ticket number once it's opened.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    Dave Smith likes this.
  7. Dave Smith

    Dave Smith Active Member

    Joined:
    Mar 20, 2016
    Messages:
    43
    Likes Received:
    12
    Trophy Points:
    8
    Location:
    Lisbon
    cPanel Access Level:
    Root Administrator
    @cPanelMichael

    Support Request ID is: 10667541.

    Thank you kindly.
     
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,296
    Likes Received:
    2,155
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hi Dave,

    Thanks, I can confirm it was successfully opened. You should receive a response shortly.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    Dave Smith likes this.
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,296
    Likes Received:
    2,155
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    To update, internal case CPANEL-23793 is open to address an issue where cPanel updates fail with the following error message when outdated iterations of the cpanel-letsencrypt RPM are installed:

    Code:
    ***** FATAL: Test install failed: error: Failed dependencies:
    cpanel-perl(CryptX) >= 5.22.1 is needed by (installed) cpanel-letsencrypt-2.16-6.1.noarch
    I'll monitor this case and update this thread with more information as it becomes available. In the meantime, the workaround is to manually reinstall the Let's Encrypt plugin using the following commands:

    Code:
    /scripts/uninstall_lets_encrypt_autossl_provider
    /scripts/install_lets_encrypt_autossl_provider
    Then, proceed with the cPanel update:

    Code:
    /scripts/upcp
    Let us know if this doesn't work.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #9 cPanelMichael, Nov 7, 2018
    Last edited: Nov 7, 2018
  10. cPanelNick

    cPanelNick Administrator Staff Member

    Joined:
    Mar 9, 2015
    Messages:
    3,486
    Likes Received:
    31
    Trophy Points:
    158
    cPanel Access Level:
    DataCenter Provider
    Its possible the cpanel-plugins repo was removed manually so it cannot update the let's encrypt plugin and its stuck on a version with an old depedency

    You can force the system to cleanly remove the repo and the plugin by running

    /scripts/install_lets_encrypt_autossl_provider
    /scripts/uninstall_lets_encrypt_autossl_provider

    If you want to keep the let's encrypt plugin, skip the uninstall command.
     
  11. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,296
    Likes Received:
    2,155
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello Everyone,

    To update, this issue appears to occur in cases where the cpanel-plugins.repo YUM repo was manually removed, or when /scripts/rpmup could not finish successfully during a cPanel update (due to RPM conflicts).

    The official solution to this issue is to ensure the latest version of the Let's Encrypt plugin is properly installed (or uninstalled if you no longer want to use the plugin).

    1. If you're facing this issue and want to continue using the Let's Encrypt plugin, reinstall it using the following commands:

    Code:
    /scripts/uninstall_lets_encrypt_autossl_provider
    /scripts/install_lets_encrypt_autossl_provider
    2. If you're facing this issue and no longer want to use the Let's Encrypt plugin, simply uninstall it using the following command:

    Code:
    /scripts/uninstall_lets_encrypt_autossl_provider
    Once either of these steps are taken, run the cPanel update process again to ensure it completes successfully:

    Code:
    /scripts/upcp
    Let us know if you have any questions.

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    frankbret likes this.
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice