updated cpanel problem

[Aldweb]

Last updated cpanel with the current version (11.50). After this update can not enter the whm, the following message appears:

Internal Server Error

500

No response from subprocess (whostmgr (whostmgr)): The subprocess died from signal 11 (SEGV).

I can not open support ticket, because when I run the command to get the Support ID access, the error:

[email protected] [~]# /usr/local/cpanel/cpanel -S
DBD::SQLite object version 1.42 does not match $DBD::SQLite::VERSION 1.46.

I've tried updating again, but the error 500 problem continues.

Does anyone know what can be?

Thanks

 

[cPanelMichael]

Hello,

The current build tier is currently disabled while a couple of internal cases are addressed. This is explained on the following thread:

https://forums.cpanel.net/threads/current-was-11-50-then-disabled-now-11-48.473301/

What error message do you see in /usr/local/cpanel/logs/error_log when this occurs, and what's the output of the "cat /usr/local/cpanel/version" command?

Thank you.

 

[Aldweb]

Hello,

I changed the cpupdate.conf, but continue 11.50.0.4
[email protected] [~]# cat /etc/cpupdate.conf
CPANEL=release
RPMUP=manual
SARULESUP=daily
STAGING_DIR=/usr/local/cpanel
UPDATES=manual

[email protected] [~]# cat /usr/local/cpanel/version
11.50.0.4

/usr/local/cpanel/logs/error_log

[2015-05-22 17:58:02 -0300] info [purge_modsec_log] Purged stale records from modsec database.
[2015-05-22 17:58:07 -0300] info [rebuild_sprites] File "/usr/local/cpanel/base/frontend/x3/branding/motor_city/bg.gif" has 400 x 400 dimensions with 160000 pixels.
This is exceeding 8192 pixels and color palette issue may be expected when its associated sprite file is used:
"/usr/local/cpanel/base/frontend/x3/branding/motor_city/ui_sprites_bg_snap_to_smallest_width.png".

[2015-05-22 17:58:07 -0300] info [rebuild_sprites] File "/usr/local/cpanel/base/frontend/x3/branding/crimson_smoke/bottom_bg.gif" has 783 x 23 dimensions with 18009 pixels.
This is exceeding 8192 pixels and color palette issue may be expected when its associated sprite file is used:
"/usr/local/cpanel/base/frontend/x3/branding/crimson_smoke/heading_sprites_bg_snap_to_smallest_width.png".

[2015-05-22 17:58:09 -0300] info [rebuild_sprites] File "/usr/local/cpanel/base/frontend/x3/branding/the_beach/bottom_bg.gif" has 783 x 23 dimensions with 18009 pixels.
This is exceeding 8192 pixels and color palette issue may be expected when its associated sprite file is used:
"/usr/local/cpanel/base/frontend/x3/branding/the_beach/heading_sprites_bg_snap_to_smallest_width.png".

[2015-05-22 17:58:12 -0300] info [rebuild_sprites] File "/usr/local/cpanel/base/frontend/x3mail/branding/motor_city/bg.gif" has 400 x 400 dimensions with 160000 pixels.
This is exceeding 8192 pixels and color palette issue may be expected when its associated sprite file is used:
"/usr/local/cpanel/base/frontend/x3mail/branding/motor_city/ui_sprites_bg_snap_to_smallest_width.png".

[2015-05-22 17:58:12 -0300] info [rebuild_sprites] File "/usr/local/cpanel/base/frontend/x3mail/branding/crimson_smoke/bottom_bg.gif" has 783 x 23 dimensions with 18009 pixels.
This is exceeding 8192 pixels and color palette issue may be expected when its associated sprite file is used:
"/usr/local/cpanel/base/frontend/x3mail/branding/crimson_smoke/heading_sprites_bg_snap_to_smallest_width.png".

[2015-05-22 17:58:13 -0300] info [rebuild_sprites] File "/usr/local/cpanel/base/frontend/x3mail/branding/the_beach/bottom_bg.gif" has 783 x 23 dimensions with 18009 pixels.
This is exceeding 8192 pixels and color palette issue may be expected when its associated sprite file is used:
"/usr/local/cpanel/base/frontend/x3mail/branding/the_beach/heading_sprites_bg_snap_to_smallest_width.png".

[2015-05-22 17:58:34 -0300] info [updateuserdatacache] Virtual host configuration not found for user perches, domain UNKNOWN
[2015-05-22 17:58:41 -0300] info [email_archive_maintenance] Email archiving is disabled per Tweak Settings.
[2015-05-22 17:58:44 -0300] info [setup_modsec_db] Initialized ModSecurityâ„¢ database.
[2015-05-22 17:58:44 -0300] info [modsec_vendor] Updates are in progress for all of the installed ModSecurity vendors with automatic updates enabled.
[2015-05-22 17:59:38 -0300] info [check_mysql] starting mysqlcheck on cphulkd (PID 25211)
[2015-05-22 17:59:38 -0300] info [check_mysql] mysqlcheck of cphulkd is finished (PID 25211)
[2015-05-22 17:59:38 -0300] info [check_mysql] mysqlcheck found no errors on cphulkd
[2015-05-22 17:59:38 -0300] info [check_mysql] starting mysqlcheck on eximstats (PID 25211)
[2015-05-22 18:00:33 -0300] warn [restartsrv_tailwatchd] The service 'tailwatchd' may not have successfully stopped: 0 at /usr/local/cpanel/Cpanel/ServiceManager/Manager/Initd.pm line 224
Cpanel::ServiceManager::Manager::Initd::stop(Cpanel::ServiceManager::Manager::Initd=HASH(0x8935e54), Cpanel::ServiceManager::Services::Tailwatchd=HASH(0x88da9bc)) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 825
Cpanel::ServiceManager::Base::stop(Cpanel::ServiceManager::Services::Tailwatchd=HASH(0x88da9bc)) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 677
Cpanel::ServiceManager::Base::restart(Cpanel::ServiceManager::Services::Tailwatchd=HASH(0x88da9bc), 'graceful', undef) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 524
Cpanel::ServiceManager::Base::run_from_argv(Cpanel::ServiceManager::Services::Tailwatchd=HASH(0x88da9bc), '--verbose') called at /usr/local/cpanel/scripts/restartsrv_tailwatchd line 48
main::try {...} () called at /usr/local/cpanel/3rdparty/perl/514/lib/perl5/cpanel_lib/Try/Tiny.pm line 81
eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib/perl5/cpanel_lib/Try/Tiny.pm line 72
Try::Tiny::try(CODE(0x83960c4), Try::Tiny::Catch=REF(0x8409ab4)) called at /usr/local/cpanel/scripts/restartsrv_tailwatchd line 67
[2015-05-22 18:02:46 -0300] info [check_mysql] mysqlcheck of eximstats is finished (PID 25211)
[2015-05-22 18:02:46 -0300] info [check_mysql] mysqlcheck found no errors on eximstats
[2015-05-22 18:02:46 -0300] info [check_mysql] starting mysqlcheck on horde (PID 25211)
[2015-05-22 18:02:48 -0300] info [check_mysql] mysqlcheck of horde is finished (PID 25211)
[2015-05-22 18:02:48 -0300] info [check_mysql] mysqlcheck found no errors on horde
[2015-05-22 18:02:48 -0300] info [check_mysql] starting mysqlcheck on leechprotect (PID 25211)
[2015-05-22 18:02:48 -0300] info [check_mysql] mysqlcheck of leechprotect is finished (PID 25211)
[2015-05-22 18:02:48 -0300] info [check_mysql] mysqlcheck found no errors on leechprotect
[2015-05-22 18:02:48 -0300] info [check_mysql] starting mysqlcheck on modsec (PID 25211)
[2015-05-22 18:02:48 -0300] info [check_mysql] mysqlcheck of modsec is finished (PID 25211)
[2015-05-22 18:02:48 -0300] warn [check_mysql] mysqlcheck found errors on modsec: error : Size of datafile is: 53448704 Should be: 53448740
error : Corrupt
at /usr/local/cpanel/scripts/check_mysql line 52
eval {...} called at /usr/local/cpanel/scripts/check_mysql line 37
main::__ANON__() called at /usr/local/cpanel/Cpanel/Daemonizer/Tiny.pm line 26
Cpanel::Daemonizer::Tiny::__ANON__() called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 36
eval {...} called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 36
Cpanel::ForkAsync::do_in_child(CODE(0x966adf8)) called at /usr/local/cpanel/Cpanel/Daemonizer/Tiny.pm line 28
Cpanel::Daemonizer::Tiny::run_as_daemon(CODE(0x8e55bb8)) called at /usr/local/cpanel/scripts/check_mysql line 76
[2015-05-22 18:02:48 -0300] info [check_mysql] starting mysqlcheck on mysql (PID 25211)
[2015-05-22 18:02:48 -0300] info [check_mysql] mysqlcheck of mysql is finished (PID 25211)
[2015-05-22 18:02:48 -0300] warn [check_mysql] mysqlcheck found errors on mysql: mysql.general_log
Error : You can't use locks with log tables.
mysql.slow_log
Error : You can't use locks with log tables.
at /usr/local/cpanel/scripts/check_mysql line 52
eval {...} called at /usr/local/cpanel/scripts/check_mysql line 37
main::__ANON__() called at /usr/local/cpanel/Cpanel/Daemonizer/Tiny.pm line 26
Cpanel::Daemonizer::Tiny::__ANON__() called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 36
eval {...} called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 36
Cpanel::ForkAsync::do_in_child(CODE(0x966adf8)) called at /usr/local/cpanel/Cpanel/Daemonizer/Tiny.pm line 28
Cpanel::Daemonizer::Tiny::run_as_daemon(CODE(0x8e55bb8)) called at /usr/local/cpanel/scripts/check_mysql line 76
[2015-05-22 18:02:48 -0300] info [check_mysql] starting mysqlcheck on roundcube (PID 25211)
[2015-05-22 18:02:48 -0300] info [check_mysql] mysqlcheck of roundcube is finished (PID 25211)
[2015-05-22 18:02:48 -0300] info [check_mysql] mysqlcheck found no errors on roundcube
[2015-05-22 18:02:48 -0300] info [check_mysql] starting mysqlcheck on whmxfer (PID 25211)
[2015-05-22 18:02:48 -0300] info [check_mysql] mysqlcheck of whmxfer is finished (PID 25211)
[2015-05-22 18:02:48 -0300] info [check_mysql] mysqlcheck found no errors on whmxfer

 

[Aldweb]

Really did not get to go back to work the whm, the error 500 continues. I needed a support, but I can not access the Support ID:

[email protected] [~]# /usr/local/cpanel/cpanel -S
DBD::SQLite object version 1.42 does not match $DBD::SQLite::VERSION 1.46.


There is another way to get the Support access ID?

Thanks

 

[cPanelMichael]

Hello,

You can now run "/scripts/upcp --force" for the current build tier. Does that help to address the issue?

Thank you.

 

[Aldweb]

Hello,

Works fine now.

Thanks

 

[cPanelMichael]

I am happy to see the issue is now resolved. Thank you for updating us with the outcome.

 

[Waltenydsam lemos]

Hi.
I try update with /scripts/upcp --force, but not still works.

I run:

cat /usr/local/cpanel/version
11.50.0.10​

And run:

cat /etc/cpupdate.conf
CPANEL=release
RPMUP=daily
SARULESUP=daily
STAGING_DIR=/home
UPDATES=daily
​

When i try get support ID:

/usr/local/cpanel/cpanel -S
DBD::SQLite object version 1.42 does not match $DBD::SQLite::VERSION 1.46.
Falha de segmentação
​

I try fix with
/scripts/check_cpanel_rpms. But not still work.

I've read all:
https://forums.cpanel.net/threads/current-was-11-50-then-disabled-now-11-48.473301/
https://forums.cpanel.net/threads/c...back-from-restart-during-11-50-update.473181/

Please help.

 

[Aldweb]

I changed the /etc/cpupdate.conf

CPANEL=release to CPANEL=11.48
RPMUP=daily
SARULESUP=daily
STAGING_DIR=/home
UPDATES=daily

/scripts/upcp --force

After the upgrade, I returned to CPANEL=release and updated the cpanel again

works fine now

 

[cPanelMichael]

I try update with /scripts/upcp --force, but not still works.

Hello,

Could you verify if the issue persists after forcing another update of cPanel using the instructions in the previous post?

Thank you.