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updated cpanel problem

Discussion in 'General Discussion' started by Aldweb, May 22, 2015.

  1. Aldweb

    Aldweb Well-Known Member

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    Last updated cpanel with the current version (11.50). After this update can not enter the whm, the following message appears:

    Internal Server Error

    500

    No response from subprocess (whostmgr (whostmgr)): The subprocess died from signal 11 (SEGV).

    I can not open support ticket, because when I run the command to get the Support ID access, the error:

    root@zeus [~]# /usr/local/cpanel/cpanel -S
    DBD::SQLite object version 1.42 does not match $DBD::SQLite::VERSION 1.46.

    I've tried updating again, but the error 500 problem continues.

    Does anyone know what can be?

    Thanks
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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  3. Aldweb

    Aldweb Well-Known Member

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    Hello,

    I changed the cpupdate.conf, but continue 11.50.0.4
    root@zeus [~]# cat /etc/cpupdate.conf
    CPANEL=release
    RPMUP=manual
    SARULESUP=daily
    STAGING_DIR=/usr/local/cpanel
    UPDATES=manual

    root@zeus [~]# cat /usr/local/cpanel/version
    11.50.0.4

    /usr/local/cpanel/logs/error_log

     
    #3 Aldweb, May 22, 2015
    Last edited: May 22, 2015
  4. Aldweb

    Aldweb Well-Known Member

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    Really did not get to go back to work the whm, the error 500 continues. I needed a support, but I can not access the Support ID:

    root@zeus [~]# /usr/local/cpanel/cpanel -S
    DBD::SQLite object version 1.42 does not match $DBD::SQLite::VERSION 1.46.


    There is another way to get the Support access ID?

    Thanks
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    You can now run "/scripts/upcp --force" for the current build tier. Does that help to address the issue?

    Thank you.
     
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  6. Aldweb

    Aldweb Well-Known Member

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    Hello,

    Works fine now.

    Thanks
     
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I am happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
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  8. Waltenydsam lemos

    Waltenydsam lemos Registered

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    Hi.
    I try update with /scripts/upcp --force, but not still works.

    I run:
    cat /usr/local/cpanel/version
    11.50.0.10
    And run:
    cat /etc/cpupdate.conf
    CPANEL=release
    RPMUP=daily
    SARULESUP=daily
    STAGING_DIR=/home
    UPDATES=daily
    When i try get support ID:
    /usr/local/cpanel/cpanel -S
    DBD::SQLite object version 1.42 does not match $DBD::SQLite::VERSION 1.46.
    Falha de segmentação
    I try fix with
    /scripts/check_cpanel_rpms. But not still work.

    I've read all:
    https://forums.cpanel.net/threads/current-was-11-50-then-disabled-now-11-48.473301/
    https://forums.cpanel.net/threads/case-189441-cpsrvd-not-coming-back-from-restart-during-11-50-update.473181/

    Please help.


     
  9. Aldweb

    Aldweb Well-Known Member

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    I changed the /etc/cpupdate.conf

    CPANEL=release to CPANEL=11.48
    RPMUP=daily
    SARULESUP=daily
    STAGING_DIR=/home
    UPDATES=daily


    /scripts/upcp --force

    After the upgrade, I returned to CPANEL=release and updated the cpanel again

    works fine now
     
  10. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Could you verify if the issue persists after forcing another update of cPanel using the instructions in the previous post?

    Thank you.
     
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