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Updatenow Failure

Discussion in 'General Discussion' started by MarkDalton, Mar 29, 2018.

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  1. MarkDalton

    MarkDalton Active Member

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    Hi all,

    Last night updatenow appears to have failed on one of our servers with the following; any idea's
    Code:
    [2018-03-28 22:26:12 +0100] Using mirror '93.115.203.100' for host 'httpupdate.cpanel.net'.
    [2018-03-28 22:26:13 +0100] Using mirror '208.43.108.66' for host 'httpupdate.cpanel.net'.
    [2018-03-28 22:26:13 +0100] Using mirror '208.43.129.162' for host 'httpupdate.cpanel.net'.
    [2018-03-28 22:26:16 +0100] Using mirror '185.69.232.245' for host 'httpupdate.cpanel.net'.
    [2018-03-28 22:26:16 +0100] Using mirror '85.13.201.2' for host 'httpupdate.cpanel.net'.
    [2018-03-28 22:26:16 +0100] Using mirror '185.53.12.144' for host 'httpupdate.cpanel.net'.
    [2018-03-28 22:26:17 +0100] Using mirror '91.197.228.252' for host 'httpupdate.cpanel.net'.
    [2018-03-28 22:26:17 +0100] Using mirror '69.72.212.11' for host 'httpupdate.cpanel.net'.
    [2018-03-28 22:26:17 +0100] Using mirror '69.72.212.10' for host 'httpupdate.cpanel.net'.
    [2018-03-28 22:26:17 +0100] Using mirror '84.95.247.234' for host 'httpupdate.cpanel.net'.
    [2018-03-28 22:26:17 +0100] Using mirror '93.115.203.100' for host 'httpupdate.cpanel.net'.
    [2018-03-28 22:26:18 +0100] E HTTP download returned an error while downloading “/cpanelsync/11.68.0.36/paper_lantern/stats/resourceusage.html.tt” to “/usr/local/cpanel/base/frontend/paper_lantern/stats/resourceusage.html.tt-cpanelsync” (IP: 93.115.203.100) (HTTP Status:403): 0...skipping this mirror.
    [2018-03-28 22:26:18 +0100] The Administrator will be notified to review this output when this script completes
    [2018-03-28 22:26:18 +0100] E Unable to stage file from /paper_lantern/stats/resourceusage.html.tt => /usr/local/cpanel/base/frontend/paper_lantern/stats/resourceusage.html.tt: HTTP download returned an error while downloading “/cpanelsync/11.68.0.36/paper_lantern/stats/resourceusage.html.tt” to “/usr/local/cpanel/base/frontend/paper_lantern/stats/resourceusage.html.tt-cpanelsync” (IP: 93.115.203.100) (HTTP Status:403): 0...skipping this mirror. at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 40162.
    [2018-03-28 22:26:18 +0100] The Administrator will be notified to review this output when this script completes
    => Log closed Wed Mar 28 22:26:18 2018
    [2018-03-28 22:26:18 +0100] E Sync child 79695 exited with signal: 0 and code: 1
    [2018-03-28 22:26:18 +0100] The Administrator will be notified to review this output when this script completes
    [2018-03-28 22:26:18 +0100] E Failed to deserialize staged_files and digest_lookup from: /var/tmp/79628.ANEL_SCRIPTS_UPDATENOW_STATIC_CPANELSYNC__.5UnPU0kO.tmp because of an error: (XID h9a623) The system failed to parse the [asis,JSON] stream data “” for the caller “(eval)” because of an error: malformed JSON string, neither tag, array, object, number, string or atom, at character offset 0 (before "(end of string)") at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 11006.
    [2018-03-28 22:26:18 +0100] The Administrator will be notified to review this output when this script completes
    [2018-03-28 22:26:18 +0100] ***** FATAL: Failed to stage “paper_lantern theme changes” because of an error: Failed to deserialize staged_files and digest_lookup from: /var/tmp/79628.ANEL_SCRIPTS_UPDATENOW_STATIC_CPANELSYNC__.5UnPU0kO.tmp because of an error: (XID h9a623) The system failed to parse the [asis,JSON] stream data “” for the caller “(eval)” because of an error: malformed JSON string, neither tag, array, object, number, string or atom, at character offset 0 (before "(end of string)") at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 11006.
    [2018-03-28 22:26:18 +0100] The Administrator will be notified to review this output when this script completes
    => Log closed Wed Mar 28 22:26:18 2018
    [2018-03-28 22:26:18 +0100] 17% complete
    [2018-03-28 22:26:18 +0100] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1522272301.log` failed, exited with code 10 (signal = 0)
    
     
    #1 MarkDalton, Mar 29, 2018
    Last edited by a moderator: Mar 29, 2018
  2. davorg

    davorg Active Member

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    I have exactly the same error on three servers.

    Any solution?
     
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    It looks like this was related to a temporary issue with one of the update mirrors. Can you try updating cPanel using the "/scripts/upcp" command to verify if any further errors persist?

    Thank you.
     
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  4. davorg

    davorg Active Member

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    OK, tnx. Now it is ok.
     
    cPanelMichael likes this.
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