Updatenow is unable to download.

electric

Well-Known Member
Nov 5, 2001
777
8
318
Hello,

I am getting the following error when trying to upgrade from 11.42.0.22 to 11.42.0.23:

An error was detected which prevented updatenow from completing normally.
Please review the enclosed log for further details

----------------------------------------------------------------------------------------------------

[20140324.130850] Detected version '11.42.0.22' from version file.
[20140324.130850] Using mirror '69.72.212.11' for host 'httpupdate.cpanel.net'.
[20140324.130850] Target version set to '11.42.0.23'
[20140324.130850] Switching to 11.42.0.23 to determine if we can reach that version without failure.
[20140324.130850] Retrieving and staging /cpanelsync/11.42.0.23/cpanel/scripts/updatenow.static.bz2
[20140324.130850] Using mirror '69.72.212.11' for host 'httpupdate.cpanel.net'.
[20140324.131454] Using mirror '208.43.108.66' for host 'httpupdate.cpanel.net'.
[20140324.132054] E Error downloading /cpanelsync/11.42.0.23/cpanel/scripts/updatenow.static:
[20140324.132054] 0
[20140324.132054] Retrying download (attempt 2/5)
[20140324.133254] E Error downloading /cpanelsync/11.42.0.23/cpanel/scripts/updatenow.static:
[20140324.133254] 0
[20140324.133254] Retrying download (attempt 3/5)
[20140324.134455] E Error downloading /cpanelsync/11.42.0.23/cpanel/scripts/updatenow.static:
[20140324.134455] 0
[20140324.134455] Retrying download (attempt 4/5)
[20140324.135655] E Error downloading /cpanelsync/11.42.0.23/cpanel/scripts/updatenow.static:
[20140324.135655] 0
[20140324.135655] Retrying download (attempt 5/5)
[20140324.140856] E Error downloading /cpanelsync/11.42.0.23/cpanel/scripts/updatenow.static:
[20140324.140856] 0
[20140324.140856] The Administrator will be notified to review this output when this script completes
[20140324.140856] ***** FATAL: Failed to download updatenow.static from server: Unable to download a complete version of cpanel at /usr/local/cpanel/Cpanel/Sync/v2.pm line 862.
[20140324.140856] The Administrator will be notified to review this output when this script completes
[20140324.140856] E Detected events which require user notification during updatenow. Will send iContact the log
I have no idea how to fix this. I tried pinging "httpupdate.cpanel.net" and it seems to be ok:

[email protected] [~]# ping httpupdate.cpanel.net
PING httpupdate.cpanel.net (208.74.125.42) 56(84) bytes of data.
64 bytes from 208.74.125.42: icmp_seq=1 ttl=50 time=22.0 ms
64 bytes from 208.74.125.42: icmp_seq=2 ttl=50 time=21.9 ms
64 bytes from 208.74.125.42: icmp_seq=3 ttl=50 time=21.9 ms

--- httpupdate.cpanel.net ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2672ms
rtt min/avg/max/mdev = 21.956/22.004/22.065/0.177 ms
Thanks for any help!
 

electric

Well-Known Member
Nov 5, 2001
777
8
318
It's just this one server that is not working. All my other servers are able to be updated with no problem.

The failure email I received says:

Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1395726002.log` failed, exited with code 12 (signal = 0)
??
 

wswd

Well-Known Member
Aug 9, 2005
141
16
168
cPanel Access Level
Root Administrator
No idea I'm afraid. I had this issue in the past where it would work on all our servers in one datacenter but not in another, but if all the other servers in the same datacenter are working except for the one, I haven't a clue.
 

driverC

Well-Known Member
Jul 23, 2004
112
0
166
I am having the same problem. There seems to be something wrong. Otherwise we wouldn't all be having the problem at the same time...

I also can not use phpmyadmin. After a long time of loading it shows a blank page. In MySQL I can not see any activity from phpmyadmin. Maybe this is related.
 

driverC

Well-Known Member
Jul 23, 2004
112
0
166
To those of you that can not get a connection to Cpanel's download servers: Are you in the BurstNET datacenter?

They seem to be restricting traffic somehow since they are migrating datacenters. This is the second physical datacenter migration within 7 months. They must be in SERIOUS trouble.
 

electric

Well-Known Member
Nov 5, 2001
777
8
318
To those of you that can not get a connection to Cpanel's download servers: Are you in the BurstNET datacenter?
Yes, this is a server in the Miami BurstNET datacenter.

:(
 

driverC

Well-Known Member
Jul 23, 2004
112
0
166
Yes, this is a server in the Miami BurstNET datacenter.

:(
Seems like they are in serious trouble. According to a thread on WHT they are in debt and have not paid several bills. They have had an eviction notice and are now shutting down their "flagship DC" in Dunmore:

webhostingtalk.com/showthread.php?t=1358774&page=40
BurstNet Relocation - Web Hosting - Page 40 - Web Hosting Talk

The reason for the failing connections has to do with the tunneling (same IP address working in two different datacenters) because they are transporting servers. There is a command that would allow you to connect to Cpanel again but I guess we can just wait until the transfer is complete.

I for one am glad to be having a remote backup and will be starting to move stuff to another company immediately.
 
Last edited by a moderator:

electric

Well-Known Member
Nov 5, 2001
777
8
318
We're using them to host one of our nameservers, which has an IP that is used by about 100 of our resellers for their custom nameservers. :(

Switching to a different provider would be a nightmare, since all our resellers would need to re-register their custom nameserver with a new IP.

I was not aware the Miami datacenter was affected by their datacenter moves. I thought it was only their other datacenters?
 

electric

Well-Known Member
Nov 5, 2001
777
8
318
The reason for the failing connections has to do with the tunneling (same IP address working in two different datacenters) because they are transporting servers. There is a command that would allow you to connect to Cpanel again ....
yes! Thank you thank you thank you!!!!!

This command worked for me to fix the problem:

ip link set dev venet0 mtu 1400
(Replace "venet0" with your NIC interface. I am using a VPS, so it's virtual...)