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updateuserdomains not working

Discussion in 'E-mail Discussions' started by Joshinkii, Sep 20, 2016.

  1. Joshinkii

    Joshinkii Registered

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    Hi,

    I had an email overnight that my hostname conflicts with one of our domains.

    The host name originally was: server-domain.co.uk
    The host name changed to: domain.co.uk

    I have since changed this back to server-domain.co.uk and ran:

    =======
    /scripts/updateuserdomains
    =======

    I am now able to log back into the Cpanel of the domain.co.uk but when I try access the webmail I am receiving the following error:

    Code:
    ============
    Internal Server Error
    
    500
    
    Cpanel::Exception::DomainDoesNotExist/(XID bhqufb) The domain “[Removed]” does not exist.
    at /usr/local/cpanel/Cpanel/Exception.pm line 73.
       Cpanel::Exception::create("DomainDoesNotExist", "The domain [Removed] does not exist.", ARRAY(0x33148f0)) called at /usr/local/cpanel/Cpanel/AcctUtils/Lookup.pm line 51
       Cpanel::AcctUtils::Lookup::get_system_user_without_existence_validation("admin\@[Removed]") called at /usr/local/cpanel/Cpanel/AcctUtils/Lookup.pm line 22
       Cpanel::AcctUtils::Lookup::get_system_user("admin\@[Removed]") called at cpsrvd.pl line 3555
       cpanel::cpsrvd::handle_auth_transfer(HASH(0xf085c8)) called at cpsrvd.pl line 1228
       cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 807
       cpanel::cpsrvd::script() called at cpsrvd.pl line 314
    
    cpsrvd/11.58.0.29 Server at [Removed]
    ==================================
    
    
    Hope you can help.
     
    #1 Joshinkii, Sep 20, 2016
    Last edited by a moderator: Sep 20, 2016
  2. Joshinkii

    Joshinkii Registered

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  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Internal case CPANEL-8536 is open to address an issue where the script /scripts/updateuserdomains is not updating /etc/userdomains unless the existing file is moved out of the way forcing the script to recreate it. I'll update this thread with more information on the status of this case as it becomes available.

    Thank you.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Anyone else experiencing this issue is encouraged to open a support ticket so we can take a closer look, as we've not yet reliably reproduced this issue on a test system.

    Thanks!
     
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