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Updating cPanel license stuck

Discussion in 'General Discussion' started by clse945111, Jul 14, 2015.

  1. clse945111

    clse945111 Member

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    Hi, today I was trying to login WHM, and got welcomed by "The license check screen" which I have always hated, because I need to SSH into the server to do a /usr/local/cpanel/cpkeyclt.

    Nonetheless, when I was doing the /usr/local/cpanel/cpkeyclt command, I received the following message:
    Now I'm stuck with this license check screen forever, and rebooting the VPS doesn't help either. Can someone please suggest what I can do to fix this?
     
  2. dalem

    dalem Well-Known Member
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  3. cPanelMichael

    cPanelMichael Forums Analyst
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  4. clse945111

    clse945111 Member

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    Hi, there's no process cpkeyclt running after using pgrep cpkeyclt to check.
    Same thing happens when I run /usr/local/cpanel/cpkeyclt as well
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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  6. clse945111

    clse945111 Member

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    The log in there is very long, I'm just posting a bit of it (but it's just repeating anyway)

     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Check to make sure you have no firewall rules that could be filtering traffic to our license servers. If not, it's possible the license has been locked. You can open a support ticket so we can verify if that's the case. If you choose to do so, please post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  8. JaredQ

    JaredQ Registered

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    Hi,
    Our server is hosted on wiredtree. After update WHM, when we logged in to WHM, it said "Your license could not be activated".
    1. Checked with our IP, http://verify.cpanel.net/index.cgi?ip=173.199.142.69, it said its lic is active.

    2. Run /usr/local/cpanel/cpkeyclt, it said "Timed out while connecting to port 995" and below is in /usr/local/cpanel/logs/license_log
    Code:
    Wed Aug 19 11:57:15 2015: License Update Request
    Wed Aug 19 11:57:15 2015: Using full manual DNS resolution
    Wed Aug 19 11:57:15 2015: Trying server 208.74.121.85
    Wed Aug 19 11:57:15 2015: Transition to SSL failed on 2089: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
    Wed Aug 19 11:57:16 2015: Transition to SSL failed on 80: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
    Wed Aug 19 11:57:17 2015: Transition to SSL failed on 110: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
    Wed Aug 19 11:57:32 2015: Timed out while connecting to port 143
    Wed Aug 19 11:57:32 2015: Transition to SSL failed on 25: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
    Wed Aug 19 11:57:47 2015: Timed out while connecting to port 23
    Wed Aug 19 11:58:02 2015: Timed out while connecting to port 993
    Wed Aug 19 11:58:17 2015: Timed out while connecting to port 995
    Wed Aug 19 11:58:17 2015: License update failed for server 208.74.121.85
    Wed Aug 19 11:58:17 2015: Trying server 208.74.125.19
    Wed Aug 19 11:58:17 2015: Transition to SSL failed on 2089: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
    Wed Aug 19 11:58:18 2015: Transition to SSL failed on 80: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
    Wed Aug 19 11:58:18 2015: Transition to SSL failed on 110: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
    Wed Aug 19 11:58:33 2015: Timed out while connecting to port 143
    Wed Aug 19 11:58:33 2015: Transition to SSL failed on 25: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
    Wed Aug 19 11:58:48 2015: Timed out while connecting to port 23
    Wed Aug 19 11:59:03 2015: Timed out while connecting to port 993
    Wed Aug 19 11:59:18 2015: Timed out while connecting to port 995
    Wed Aug 19 11:59:18 2015: License update failed for server 208.74.125.19
    Wed Aug 19 11:59:18 2015: Trying server 208.74.121.82
    Wed Aug 19 11:59:18 2015: Transition to SSL failed on 2089: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
    Wed Aug 19 11:59:19 2015: Transition to SSL failed on 80: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
    Wed Aug 19 11:59:20 2015: Transition to SSL failed on 110: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
    Wed Aug 19 11:59:35 2015: Timed out while connecting to port 143
    Wed Aug 19 11:59:35 2015: Transition to SSL failed on 25: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
    Wed Aug 19 11:59:50 2015: Timed out while connecting to port 23
    Wed Aug 19 12:00:05 2015: Timed out while connecting to port 993
    Wed Aug 19 12:00:20 2015: Timed out while connecting to port 995
    Wed Aug 19 12:00:20 2015: License update failed for server 208.74.121.82
    Wed Aug 19 12:00:20 2015: Trying server 208.74.121.86
    Wed Aug 19 12:00:20 2015: Transition to SSL failed on 2089: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
    Wed Aug 19 12:00:21 2015: Transition to SSL failed on 80: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
    Wed Aug 19 12:00:21 2015: Transition to SSL failed on 110: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
    Wed Aug 19 12:00:36 2015: Timed out while connecting to port 143
    Wed Aug 19 12:00:37 2015: Transition to SSL failed on 25: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
    Wed Aug 19 12:00:52 2015: Timed out while connecting to port 23
    Wed Aug 19 12:01:07 2015: Timed out while connecting to port 993
    Wed Aug 19 12:01:22 2015: Timed out while connecting to port 995
    Wed Aug 19 12:01:22 2015: License update failed for server 208.74.121.86
    Wed Aug 19 12:01:22 2015: License update failed after trying 4 servers
    
    What can I do more? Thanks,
     
    #8 JaredQ, Aug 20, 2015
    Last edited by a moderator: Aug 20, 2015
  9. hasnisyed

    hasnisyed Member

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    I recently install cPanel on one of my VPS. it is the first time i am using cPanel and i really loved it but the issue i am facing at the moment is i tried to update cPanel through command line but this error shows to me and the license is still not updated
    Please Help
    /usr/local/cpanel/cpkeyclt
    /usr/local/cpanel/cpkeyclt: error while loading shared libraries: libgdbm.so.2: cannot open shared object file: No such file or directory​
     
  10. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Mod Note: several threads merged here.
     
  11. hasnisyed

    hasnisyed Member

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    I am facing this issue when i update my cpanel license key using command "/usr/local/cpanel/cpkeyclt"
    Here is the error message
    Any help it will be greatly appreciated. Thank you
     
  12. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    To update, this issue was addressed in a support ticket. The 32-bit version of the license check utility was installed on a 64-bit system and set to immutable. The immutable attribute was removed from the file and a cPanel update replaced the file with the correct version.

    Thank you.
     
  13. hasnisyed

    hasnisyed Member

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    That issue was fixed but now i am facing another issue which is this
    How to solve this
     
  14. cPanelMichael

    cPanelMichael Forums Analyst
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