clse945111

Member
Jun 2, 2014
5
0
1
cPanel Access Level
Root Administrator
Hi, today I was trying to login WHM, and got welcomed by "The license check screen" which I have always hated, because I need to SSH into the server to do a /usr/local/cpanel/cpkeyclt.

Nonetheless, when I was doing the /usr/local/cpanel/cpkeyclt command, I received the following message:
Updating cPanel license...Done. Update Failed!
Error message:
A License check appears to already be running.
Building global cache for cpanel...Done
Now I'm stuck with this license check screen forever, and rebooting the VPS doesn't help either. Can someone please suggest what I can do to fix this?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,225
463
Hello :)

Do you notice any existing "cpkeyclt" processes running on the system?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,225
463
What is output to /usr/local/cpanel/logs/license_log when the license failure occurs?

Thank you.
 

clse945111

Member
Jun 2, 2014
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1
cPanel Access Level
Root Administrator
The log in there is very long, I'm just posting a bit of it (but it's just repeating anyway)

Tue Jul 14 20:28:22 2015: License update failed for server 208.74.121.85
Tue Jul 14 20:28:22 2015: Trying server 208.74.125.19
Tue Jul 14 20:29:22 2015: Timed out while connecting to port 2089
Tue Jul 14 20:29:22 2015: Transition to SSL failed on 2089: SSL wants a read fir st
Tue Jul 14 20:30:22 2015: Timed out while connecting to port 80
Tue Jul 14 20:30:22 2015: Transition to SSL failed on 80: SSL wants a read first
Tue Jul 14 20:31:23 2015: Timed out while connecting to port 110
Tue Jul 14 20:31:23 2015: Transition to SSL failed on 110: SSL wants a read firs t
Tue Jul 14 20:31:38 2015: Timed out while connecting to port 143
Tue Jul 14 20:32:38 2015: Timed out while connecting to port 25
Tue Jul 14 20:32:38 2015: Transition to SSL failed on 25: SSL wants a read first
Tue Jul 14 20:32:53 2015: Timed out while connecting to port 23
Tue Jul 14 20:33:53 2015: Timed out while connecting to port 993
Tue Jul 14 20:33:53 2015: Transition to SSL failed on 993: SSL wants a read firs t
Tue Jul 14 20:34:53 2015: Timed out while connecting to port 995
Tue Jul 14 20:34:53 2015: Transition to SSL failed on 995: SSL wants a read firs t
Tue Jul 14 20:34:53 2015: License update failed for server 208.74.125.19
Tue Jul 14 20:34:53 2015: License update failed after trying 4 servers
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,225
463
Hello :)

Check to make sure you have no firewall rules that could be filtering traffic to our license servers. If not, it's possible the license has been locked. You can open a support ticket so we can verify if that's the case. If you choose to do so, please post the ticket number here so we can update this thread with the outcome.

Thank you.
 

JaredQ

Registered
Aug 18, 2015
2
0
1
AU
cPanel Access Level
Root Administrator
Hi,
Our server is hosted on wiredtree. After update WHM, when we logged in to WHM, it said "Your license could not be activated".
1. Checked with our IP, cPanel & WHM License Verification | cPanel Inc., it said its lic is active.

2. Run /usr/local/cpanel/cpkeyclt, it said "Timed out while connecting to port 995" and below is in /usr/local/cpanel/logs/license_log
Code:
Wed Aug 19 11:57:15 2015: License Update Request
Wed Aug 19 11:57:15 2015: Using full manual DNS resolution
Wed Aug 19 11:57:15 2015: Trying server 208.74.121.85
Wed Aug 19 11:57:15 2015: Transition to SSL failed on 2089: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
Wed Aug 19 11:57:16 2015: Transition to SSL failed on 80: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
Wed Aug 19 11:57:17 2015: Transition to SSL failed on 110: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
Wed Aug 19 11:57:32 2015: Timed out while connecting to port 143
Wed Aug 19 11:57:32 2015: Transition to SSL failed on 25: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
Wed Aug 19 11:57:47 2015: Timed out while connecting to port 23
Wed Aug 19 11:58:02 2015: Timed out while connecting to port 993
Wed Aug 19 11:58:17 2015: Timed out while connecting to port 995
Wed Aug 19 11:58:17 2015: License update failed for server 208.74.121.85
Wed Aug 19 11:58:17 2015: Trying server 208.74.125.19
Wed Aug 19 11:58:17 2015: Transition to SSL failed on 2089: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
Wed Aug 19 11:58:18 2015: Transition to SSL failed on 80: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
Wed Aug 19 11:58:18 2015: Transition to SSL failed on 110: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
Wed Aug 19 11:58:33 2015: Timed out while connecting to port 143
Wed Aug 19 11:58:33 2015: Transition to SSL failed on 25: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
Wed Aug 19 11:58:48 2015: Timed out while connecting to port 23
Wed Aug 19 11:59:03 2015: Timed out while connecting to port 993
Wed Aug 19 11:59:18 2015: Timed out while connecting to port 995
Wed Aug 19 11:59:18 2015: License update failed for server 208.74.125.19
Wed Aug 19 11:59:18 2015: Trying server 208.74.121.82
Wed Aug 19 11:59:18 2015: Transition to SSL failed on 2089: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
Wed Aug 19 11:59:19 2015: Transition to SSL failed on 80: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
Wed Aug 19 11:59:20 2015: Transition to SSL failed on 110: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
Wed Aug 19 11:59:35 2015: Timed out while connecting to port 143
Wed Aug 19 11:59:35 2015: Transition to SSL failed on 25: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
Wed Aug 19 11:59:50 2015: Timed out while connecting to port 23
Wed Aug 19 12:00:05 2015: Timed out while connecting to port 993
Wed Aug 19 12:00:20 2015: Timed out while connecting to port 995
Wed Aug 19 12:00:20 2015: License update failed for server 208.74.121.82
Wed Aug 19 12:00:20 2015: Trying server 208.74.121.86
Wed Aug 19 12:00:20 2015: Transition to SSL failed on 2089: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
Wed Aug 19 12:00:21 2015: Transition to SSL failed on 80: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
Wed Aug 19 12:00:21 2015: Transition to SSL failed on 110: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
Wed Aug 19 12:00:36 2015: Timed out while connecting to port 143
Wed Aug 19 12:00:37 2015: Transition to SSL failed on 25: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
Wed Aug 19 12:00:52 2015: Timed out while connecting to port 23
Wed Aug 19 12:01:07 2015: Timed out while connecting to port 993
Wed Aug 19 12:01:22 2015: Timed out while connecting to port 995
Wed Aug 19 12:01:22 2015: License update failed for server 208.74.121.86
Wed Aug 19 12:01:22 2015: License update failed after trying 4 servers
What can I do more? Thanks,
 
Last edited by a moderator:

hasnisyed

Member
Aug 21, 2015
13
0
51
Pakistan
cPanel Access Level
Root Administrator
I recently install cPanel on one of my VPS. it is the first time i am using cPanel and i really loved it but the issue i am facing at the moment is i tried to update cPanel through command line but this error shows to me and the license is still not updated
Please Help
/usr/local/cpanel/cpkeyclt
/usr/local/cpanel/cpkeyclt: error while loading shared libraries: libgdbm.so.2: cannot open shared object file: No such file or directory​
 

hasnisyed

Member
Aug 21, 2015
13
0
51
Pakistan
cPanel Access Level
Root Administrator
I am facing this issue when i update my cpanel license key using command "/usr/local/cpanel/cpkeyclt"
Here is the error message
/usr/local/cpanel/cpkeyclt: error while loading shared libraries: libgdbm.so.2: cannot open shared object file: No such file or directory
Any help it will be greatly appreciated. Thank you
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,225
463
I am facing this issue when i update my cpanel license key using command "/usr/local/cpanel/cpkeyclt"
Here is the error message

Any help it will be greatly appreciated. Thank you
Hello :)

To update, this issue was addressed in a support ticket. The 32-bit version of the license check utility was installed on a 64-bit system and set to immutable. The immutable attribute was removed from the file and a cPanel update replaced the file with the correct version.

Thank you.
 

hasnisyed

Member
Aug 21, 2015
13
0
51
Pakistan
cPanel Access Level
Root Administrator
Hello :)

To update, this issue was addressed in a support ticket. The 32-bit version of the license check utility was installed on a 64-bit system and set to immutable. The immutable attribute was removed from the file and a cPanel update replaced the file with the correct version.

Thank you.
That issue was fixed but now i am facing another issue which is this
[email protected] [/usr/local/cpanel]# /usr/local/cpanel/cpkeyclt
Cpanel::POSIX::Tiny object version 1.2 does not match $Cpanel::POSIX::Tiny::VERSION 1.1.
Segmentation fault
How to solve this
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,225
463
Does this issue persist after forcing a cPanel update via the "/scripts/upcp --force" command?

Thank you.
 
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