Updating files not taking effect

[jadayash]

Hello

I'am facing an issue from about 2 weeks, on about 10 cpanel servers i work on.

When i modify a php script using File Manager or even ftp, i should refresh several time to take effect, even if i delete the file, it still execute and after several refresh or i added a parameter to the url, it gives 404.

I know this may hapen with html or any static file, but is not normal to be on php files

Is anybody facing this issue?

 

[cPanelAaronH]

Hello,

We have not had any reports of users experiencing this type of issue. I also tested this on my server editing a PHP file and saw the changes take effect immediately. Are you running any type of caching application such as Varnish?

 

[jadayash]

Hello,

We have not had any reports of users experiencing this type of issue. I also tested this on my server editing a PHP file and saw the changes take effect immediately. Are you running any type of caching application such as Varnish?

No at all

 

[cPRex]

I also haven't seen this behavior on my end, and I just tested this with one of my personal sites by adjusting the PHP. After a refresh, using a browser where caching is disabled, the page changed instantly for me.

Do you see the same behavior if you make the change, and then open a new private/incognito window? Private browsing changes how cache gets handled, so if you don't see the behavior there it seems like local caching may be to blame.

 

[P4R4N1C]

I hate digging up an old topic;

I've experienced this now twice on my server. I don't remember how I cleared it the first time, but now its driving me nuts - again.
A "quick manual fix" is to change the PHP Version of a domain.
I have this happen to one of my domains on the server - no matter what I do, uploading a file, creating a folder or updating a PHP File - no effect at all.
No caching solution is enabled and on the subdomain, wich uses a different root-folder, I have no problem at all.

This definietly has to be some sort of server-side caching, as PHP Files are not meant to be cached and run only serverside.
Tried fiddling around with my .htaccess file and found that no matter what I do, I can not get it to change.
Mind you, if I look from the backend, through the file manager, it definietly shows the file(s) have changed.

 

[cPRex]

@P4R4N1C - do you have root access to this machine or just cPanel access?

 

[P4R4N1C]

I have full root access

 

[cPRex]

Do you have any caching tools installed on the main server-side? The most likely one would be Nginx as that is supported by cPanel and available through EasyApache, but there are other tools available.

 

[P4R4N1C]

No, I have checked multiple times.
It runs on apache 2.4, NGINX is not enabled at all. (static pages, mostly)
It's all-in-all a default installation.

Wich makes me furious, as I still am facing the issue.
But literally just with this one domain (account). All the others work fine - the Account mentioned also uses all default settings. Just as its subdomains, wich curiously aren't facing any problems.

 

[cPRex]

At this point it would be best to submit a ticket so we can check out the server with the issue. If you can submit a ticket, please post the number here so I can follow along.