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Updating from 11.24 to 11.25 hang on 20%

Discussion in 'General Discussion' started by ovisopa, Sep 30, 2009.

  1. ovisopa

    ovisopa Member

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    Hello,

    I just tried to update from cPanel 11.24.4-S35075 - WHM 11.24.2 - X 3.9 to 11.25 using "Upgrade to Latest Version" page in WHM but in the last 30 minutes I didn't see any progress, the animated images on the progress bars are rolling but the number is still 20% and the last lines sent to my browser was :

    Code:
    Dependency Installed: fipscheck.i386 0:1.0.3-1.el5
Updated: bind.i386 30:9.3.4-10.P1.el5_3.3 bind-devel.i386 30:9.3.4-10.P1.el5_3.3 bind-libs.i386 30:9.3.4-10.P1.el5_3.3 bind-utils.i386 30:9.3.4-10.P1.el5_3.3 libxml2.i386 0:2.6.26-2.1.2.8 openssh.i386 0:4.3p2-36.el5 openssh-clients.i386 0:4.3p2-36.el5 openssh-server.i386 0:4.3p2-36.el5
Dependency Updated: caching-nameserver.i386 30:9.3.4-10.P1.el5_3.3
Complete!
...Done	
Configuring Frontpage...initfpsuexec: using apache 2.x support
...Done
    Is this normal ? how long the update process can be, my server specs are Intel Core2 Duo E8300 @ 2.83GHz, 8Gb RAM , 2x250 SATA

    Load Averages: 0.49 0.57 0.65

    In the meantime I received 5 emails, first 4 ware about expired certificates:

    Certificate for exim on .....com was expired and a self signed one was created to replace it ..., courier-pop3d, cpanel, courier-imapd

    and after 10 minutes I got this email:

    nameserver failed @ Wed Sep 30 21:15:51 2009. A restart was attempted automagically.
    Service Check Method: [check command]

    Cmd Service Check Raw Output: Fixed ownership on /var/named/chroot/etc/named.conf
    Fixed ownership on /var/named/chroot/etc/rndc.key
    Fixed ownership on /var/named/chroot/etc/rndc.conf
     
    #1 ovisopa, Sep 30, 2009
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    I recommend letting our technical analysts take a look at your server to determine if something is wrong.

    Keep in mind that 11.25 is only in EDGE at the moment. You can verify this at: Downloads - cPanel Inc.

    EDGE is largely intended for developer use and deployment testing. It is not intended for production use.

    I have no ETA on when 11.25 will propagate to STABLE other than that it will happen after 11.25 propagates to CURRENT and RELEASE.
     
    #2 cPanelDavidG, Sep 30, 2009
  3. opt2bout

    opt2bout Well-Known Member

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    11.24 - 11.25 CURRENT same 20% update hang

    One of our servers is set to update for CURRENT release. This server was running cPanel 11.24.5-C39633 - WHM 11.24.2 - X 3.9 on CentOS 5.2 x/86/64

    We too are "stuck" at 20% and no further progress.
     
    #3 opt2bout, Oct 9, 2009
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    I know that the installation process can seem to hang at 20% for several minutes on some servers. However, if you could provide the output of the following command, that would be helpful in diagnosing this issue:

    Code:
    ps -afuxww
    Of course, always feel welcome to let our technical analysts login to your server to assist with this issue.
     
    #4 cPanelDavidG, Oct 9, 2009
  5. opt2bout

    opt2bout Well-Known Member

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    We started it this a.m., and its still running 5 hours later, but we've opened a ticket #503417.

    Thank you for your help.
     
    #5 opt2bout, Oct 9, 2009
  6. FeeL

    FeeL Well-Known Member

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    Unable to update Cpanel (secure port)

    Theres no service failures, but the unabilty to update CPanel is happening to me too.

    https://xxxxxxxxxxxxx.com.br:2087/scripts2/upcpform
    Whm´s "Upgrade to Latest Version" (11.24 I am not upgrading to 11.25 since I use the Stable)

    cPanel 11.24.5-S38506 - WHM 11.24.2 - X 3.9
    CENTOS 5.4 i686 standard on xxxxxxx

    It seems that the problem dont happen if I use the non secure port (2086)
    Here´s the last text shown.


    ----------------

    Running /scripts/postupcp...Generating exim split spool directories...
    Updating MailScanner.conf with sensible values...
    Shutting down MailScanner daemons:
    MailScanner:[ OK ]
    Waiting for MailScanner to stop..
    Starting MailScanner daemons:
    MailScanner: stdin: is not a tty

    Possible syntax error on line 42 of /usr/mailscanner/etc/filename.rules.conf at /usr/mailscanner/lib/MailScanner/Config.pm line 1661
    Remember to separate fields with tab characters! at /usr/mailscanner/lib/MailScanner/Config.pm line 1663

    [ OK ]
    Compilers are disabled for unprivileged users.
    -----------

    This is the piece of the ps -afuxww that seems to be relevant.


    root 30031 0.0 0.7 18444 14632 ? Ss 00:00 1:05 lfd - sleeping
    root 2281 0.1 4.1 121424 86632 ? Ssl 00:20 2:26 /usr/local/sbin/clamd
    root 3187 0.0 0.3 17580 8076 ? S 23:30 0:00 cpsrvd - waiting for connections
    root 4258 0.0 0.4 18292 9908 ? S 23:35 0:00 \_ whostmgrd - serving 201.19.87.86
    root 4300 0.0 0.3 8572 7028 ? S 23:35 0:00 | \_ /usr/local/cpanel/whostmgr/docroot/cgi/live_upcp.cgi
    root 4301 0.0 0.1 5556 4108 ? S 23:35 0:00 | \_ cPanel Update (upcp) - Master
    root 4306 0.0 0.1 5800 4048 ? Ss 23:35 0:00 | \_ cPanel Update (upcp) - Slave
    root 4764 0.0 0.0 0 0 ? Z 23:36 0:00 | \_ [postupcp] <defunct>
    root 7681 0.0 0.4 17748 9280 ? S 23:51 0:00 \_ whostmgrd - serving 201.19.87.86
    mailnull 4992 0.0 1.1 30680 24416 ? S 23:36 0:00 MailWatch SQL
    mailnull 4995 0.0 0.9 26068 20008 ? Ss 23:36 0:00 MailScanner: master waiting for children, sleeping
     
    #6 FeeL, Dec 14, 2009
    Last edited: Dec 14, 2009
  7. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    This appears to stem from third-party customizations applied to the following file that is executed at the end of a cPanel update:
    Code:
    /scripts/postupcp
    Please escalate the issue to the third-party vendor that supplied the customizations.

    Depending on the full process list output it may be necessary to kill and restart the process as a precautionary measure; however, the third-party modification to the "postupcp" script should be temporarily removed or disabled to help ensure success.

    If you would like assistance with ensuring a successful update you are welcome to submit a support request so we may investigate directly.
     
    #7 cPanelDon, Dec 14, 2009
  8. FeeL

    FeeL Well-Known Member

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    Hi there, and hello cPanel Don,

    Code:
    /scripts/postupcp
    is
    Code:
    #!/bin/sh
perl /usr/mscpanel/mscheck.pl
/scripts/compilers off
    Is it configserver 3rd party?

    Thanks
     
    #8 FeeL, Dec 15, 2009
    Last edited: Dec 15, 2009
  9. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    Please comment (disable) the "mscheck" script entry as this is third-party and not standard in cPanel/WHM. Another option is to rename postupcp to postupcp.disabled so that it will not be used.
     
    #9 cPanelDon, Dec 15, 2009
  10. FeeL

    FeeL Well-Known Member

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    Solving this issue - Configserver Mailscanner

    Hi there,

    As xpected, the removal of the line made the cpanels upgrade ok.
    For anybody with this kind of problem, and may be concernd with the malfuncioning of somethiung due to the removal of the file, - here´s the answer of the Configservers (3rd party) response on that.

    Follow-Ups and Responses
    Sarah
    17 December 2009 09:07

    (...) However, in this case I would recommend that you temporarily remove or comment out the contents of the /scripts/postupcp file while you upgrade cpanel. We have seen occasional problems with cpanel upgrades with the mscheck.pl line in postpupcp but have not been able to recreate it on our servers so have not been able to discover the cause.

    You should check the syntax error you are getting and edit the /usr/mailscanner/etc/filename.rules.conf file to fix that, as it could be causing other problems with MailScanner.

    Regards,
    Sarah

    -----------
    No File Attached
    Rate This Response
    Sarah
    17 December 2009 11:39

    I have spoken with Jonathan and he says that the mscheck.pl is no longer required in postupcp, so you can simply remove that line from the /scripts/postupcp script.

    Regards,
    Sarah
     
    #10 FeeL, Dec 17, 2009
    Infopro likes this.
  11. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Thanks for coming back with the update from CS.
     
    #11 Infopro, Dec 17, 2009
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