Updating from 11.24 to 11.25 hang on 20%

I recommend letting our technical analysts take a look at your server to determine if something is wrong.

Keep in mind that 11.25 is only in EDGE at the moment. You can verify this at: Downloads - cPanel Inc.

EDGE is largely intended for developer use and deployment testing. It is not intended for production use.

I have no ETA on when 11.25 will propagate to STABLE other than that it will happen after 11.25 propagates to CURRENT and RELEASE.

 

11.24 - 11.25 CURRENT same 20% update hang

One of our servers is set to update for CURRENT release. This server was running cPanel 11.24.5-C39633 - WHM 11.24.2 - X 3.9 on CentOS 5.2 x/86/64

We too are "stuck" at 20% and no further progress.

 

I know that the installation process can seem to hang at 20% for several minutes on some servers. However, if you could provide the output of the following command, that would be helpful in diagnosing this issue:

Code:

ps -afuxww

Of course, always feel welcome to let our technical analysts login to your server to assist with this issue.

 

We started it this a.m., and its still running 5 hours later, but we've opened a ticket #503417.

Thank you for your help.

 

Unable to update Cpanel (secure port)

Theres no service failures, but the unabilty to update CPanel is happening to me too.

https://xxxxxxxxxxxxx.com.br:2087/scripts2/upcpform
Whm´s "Upgrade to Latest Version" (11.24 I am not upgrading to 11.25 since I use the Stable)

cPanel 11.24.5-S38506 - WHM 11.24.2 - X 3.9
CENTOS 5.4 i686 standard on xxxxxxx

It seems that the problem dont happen if I use the non secure port (2086)
Here´s the last text shown.


----------------

Running /scripts/postupcp...Generating exim split spool directories...
Updating MailScanner.conf with sensible values...
Shutting down MailScanner daemons:
MailScanner:[ OK ]
Waiting for MailScanner to stop..
Starting MailScanner daemons:
MailScanner: stdin: is not a tty

Possible syntax error on line 42 of /usr/mailscanner/etc/filename.rules.conf at /usr/mailscanner/lib/MailScanner/Config.pm line 1661
Remember to separate fields with tab characters! at /usr/mailscanner/lib/MailScanner/Config.pm line 1663

[ OK ]
Compilers are disabled for unprivileged users.
-----------

This is the piece of the ps -afuxww that seems to be relevant.


root 30031 0.0 0.7 18444 14632 ? Ss 00:00 1:05 lfd - sleeping
root 2281 0.1 4.1 121424 86632 ? Ssl 00:20 2:26 /usr/local/sbin/clamd
root 3187 0.0 0.3 17580 8076 ? S 23:30 0:00 cpsrvd - waiting for connections
root 4258 0.0 0.4 18292 9908 ? S 23:35 0:00 \_ whostmgrd - serving 201.19.87.86
root 4300 0.0 0.3 8572 7028 ? S 23:35 0:00 | \_ /usr/local/cpanel/whostmgr/docroot/cgi/live_upcp.cgi
root 4301 0.0 0.1 5556 4108 ? S 23:35 0:00 | \_ cPanel Update (upcp) - Master
root 4306 0.0 0.1 5800 4048 ? Ss 23:35 0:00 | \_ cPanel Update (upcp) - Slave
root 4764 0.0 0.0 0 0 ? Z 23:36 0:00 | \_ [postupcp] <defunct>
root 7681 0.0 0.4 17748 9280 ? S 23:51 0:00 \_ whostmgrd - serving 201.19.87.86
mailnull 4992 0.0 1.1 30680 24416 ? S 23:36 0:00 MailWatch SQL
mailnull 4995 0.0 0.9 26068 20008 ? Ss 23:36 0:00 MailScanner: master waiting for children, sleeping

 

Hi there, and hello cPanel Don,

Code:

/scripts/postupcp

is

Code:

#!/bin/sh
perl /usr/mscpanel/mscheck.pl
/scripts/compilers off

Is it configserver 3rd party?

Thanks

 

Solving this issue - Configserver Mailscanner

Hi there,

As xpected, the removal of the line made the cpanels upgrade ok.
For anybody with this kind of problem, and may be concernd with the malfuncioning of somethiung due to the removal of the file, - here´s the answer of the Configservers (3rd party) response on that.

Follow-Ups and Responses
Sarah
17 December 2009 09:07

(...) However, in this case I would recommend that you temporarily remove or comment out the contents of the /scripts/postupcp file while you upgrade cpanel. We have seen occasional problems with cpanel upgrades with the mscheck.pl line in postpupcp but have not been able to recreate it on our servers so have not been able to discover the cause.

You should check the syntax error you are getting and edit the /usr/mailscanner/etc/filename.rules.conf file to fix that, as it could be causing other problems with MailScanner.

Regards,
Sarah

-----------
No File Attached
Rate This Response
Sarah
17 December 2009 11:39

I have spoken with Jonathan and he says that the mscheck.pl is no longer required in postupcp, so you can simply remove that line from the /scripts/postupcp script.

Regards,
Sarah