Updating kernel and cPanel problem

[IsaacSchwartzman]

STDOUT: [Errno 2] No such file or directory: '/proc/modules'

Cpanel::Exception::ProcessFailed::Error/(XID mb458u) “/usr/bin/kcarectl” reported error code “1” when it ended:
 at /usr/local/cpanel/Cpanel/ChildErrorStringifier.pm line 149.
        Cpanel::ChildErrorStringifier::die_if_error(Cpanel::SafeRun::Object=HASH(0x2ff90d8)) called at /usr/local/cpanel/Cpanel/KernelCare.pm line 123
        Cpanel::KernelCare::get_patch_type() called at /usr/local/cpanel/Cpanel/KernelCare.pm line 76
        Cpanel::KernelCare::get_kernelcare_state() called at /usr/local/cpanel/Cpanel/KernelCare/Suggest.pm line 65
        Cpanel::KernelCare::Suggest::get_suggestion() called at whostmgr/bin/whostmgr.pl line 5204
        main::graceful_reboot_landing("graceful_reboot_landing") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
        Whostmgr::Dispatch::_do_call("graceful_reboot_landing", HASH(0x2692bf0), HASH(0x269ee68)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
        Whostmgr::Dispatch::dispatch("graceful_reboot_landing", 1, ARRAY(0x2692b78), HASH(0x269ee68)) called at whostmgr/bin/whostmgr.pl line 393
[2019-01-17 20:02:48 -0200] warn [whostmgrd] The subprocess (whostmgr (whostmgr)) exited with an error: The subprocess reported error number 2 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 251.
        Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x19c4c40)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 109
        Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x19c4c40), "subprocess_name", "whostmgr (whostmgr)", "subprocess_read_handle", GLOB(0x19c2048), "subprocess_write_handle", GLOB(0x19c4ce8), "subprocess_pid_to_reap", ...) called at cpsrvd.pl line 7065
        cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0, "document", "./scripts/graceful_reboot_landing") called at cpsrvd.pl line 6206
        cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1835
        cpanel::cpsrvd::dodoc(HASH(0x137c758)) called at cpsrvd.pl line 1580
        cpanel::cpsrvd::handle_one_connection(6) called at cpsrvd.pl line 991
        cpanel::cpsrvd::script() called at cpsrvd.pl line 339
[2019-01-17 20:03:10 -0200] die [Internal Death while parsing [stdin] 25483] (XID zdfqjq) “/usr/bin/kcarectl” reported error code “1” when it ended:  at /usr/local/cpanel/Cpanel/ChildErrorStringifier.pm line 149.
        Cpanel::ChildErrorStringifier::die_if_error(Cpanel::SafeRun::Object=HASH(0x2ff9268)) called at /usr/local/cpanel/Cpanel/KernelCare.pm line 123
        Cpanel::KernelCare::get_patch_type() called at /usr/local/cpanel/Cpanel/KernelCare.pm line 76
        Cpanel::KernelCare::get_kernelcare_state() called at /usr/local/cpanel/Cpanel/KernelCare/Suggest.pm line 65
        Cpanel::KernelCare::Suggest::get_suggestion() called at whostmgr/bin/whostmgr.pl line 5204
        main::graceful_reboot_landing("graceful_reboot_landing") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
        Whostmgr::Dispatch::_do_call("graceful_reboot_landing", HASH(0x2692be0), HASH(0x269ee58)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
        Whostmgr::Dispatch::dispatch("graceful_reboot_landing", 1, ARRAY(0x2692b68), HASH(0x269ee58)) called at whostmgr/bin/whostmgr.pl line 393

 

[cPanelLauren]

Hi @IsaacSchwartzman

What kernel version are you running? Is this still occurring?

Thanks!

 

[IsaacSchwartzman]

Hi @IsaacSchwartzman

What kernel version are you running? Is this still occurring?

Thanks!

My sys info:

Static hostname:
Icon name: computer-server
Chassis: server
Location:
Machine ID:
Boot ID:
Operating System: CentOS Linux release 7.6.1810 (Core)
CPE OS Name: cpe:/o:centos:centos:7
Kernel: Linux 4.14.63-xxxx-std-ipv6-64
Architecture: x86-64

Server not reboot, show this error:

(XID 5y285s) “/usr/bin/kcarectl” reported error code “1” when it ended: at /usr/local/cpanel/Cpanel/ChildErrorStringifier.pm line 149.
Cpanel::ChildErrorStringifier::die_if_error(Cpanel::SafeRun::Object=HASH(0x2ff8178)) called at /usr/local/cpanel/Cpanel/KernelCare.pm line 123
Cpanel::KernelCare::get_patch_type() called at /usr/local/cpanel/Cpanel/KernelCare.pm line 76
Cpanel::KernelCare::get_kernelcare_state() called at /usr/local/cpanel/Cpanel/KernelCare/Suggest.pm line 65
Cpanel::KernelCare::Suggest::get_suggestion() called at whostmgr/bin/whostmgr.pl line 5204
main::graceful_reboot_landing("graceful_reboot_landing") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
Whostmgr::Dispatch::_do_call("graceful_reboot_landing", HASH(0x268bd58), HASH(0x269dc30)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
Whostmgr::Dispatch::dispatch("graceful_reboot_landing", 1, ARRAY(0x268bce0), HASH(0x269dc30)) called at whostmgr/bin/whostmgr.pl line 393

 

[dalem]

Kernel: Linux 4.14.63-xxxx-std-ipv6-64 is not the standard Centos 7 kernel
kernealcare does not support it

Boot you machine to the Centos 7 kernel

 

[cPanelLauren]

As suggested by @dalem this is an unsupported kernel version, you'll either need to remove kernelcare or boot into the standard CentOS 7 kernel. Here are the supported kernels for KernelCare: CloudLinux - Main | New template