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Updating kernel and cPanel problem

Discussion in 'General Discussion' started by IsaacSchwartzman, Jan 18, 2019.

  1. IsaacSchwartzman

    IsaacSchwartzman Registered

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    STDOUT: [Errno 2] No such file or directory: '/proc/modules'

    Code:
    Cpanel::Exception::ProcessFailed::Error/(XID mb458u) “/usr/bin/kcarectl” reported error code “1” when it ended:
     at /usr/local/cpanel/Cpanel/ChildErrorStringifier.pm line 149.
            Cpanel::ChildErrorStringifier::die_if_error(Cpanel::SafeRun::Object=HASH(0x2ff90d8)) called at /usr/local/cpanel/Cpanel/KernelCare.pm line 123
            Cpanel::KernelCare::get_patch_type() called at /usr/local/cpanel/Cpanel/KernelCare.pm line 76
            Cpanel::KernelCare::get_kernelcare_state() called at /usr/local/cpanel/Cpanel/KernelCare/Suggest.pm line 65
            Cpanel::KernelCare::Suggest::get_suggestion() called at whostmgr/bin/whostmgr.pl line 5204
            main::graceful_reboot_landing("graceful_reboot_landing") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
            Whostmgr::Dispatch::_do_call("graceful_reboot_landing", HASH(0x2692bf0), HASH(0x269ee68)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
            Whostmgr::Dispatch::dispatch("graceful_reboot_landing", 1, ARRAY(0x2692b78), HASH(0x269ee68)) called at whostmgr/bin/whostmgr.pl line 393
    [2019-01-17 20:02:48 -0200] warn [whostmgrd] The subprocess (whostmgr (whostmgr)) exited with an error: The subprocess reported error number 2 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 251.
            Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x19c4c40)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 109
            Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x19c4c40), "subprocess_name", "whostmgr (whostmgr)", "subprocess_read_handle", GLOB(0x19c2048), "subprocess_write_handle", GLOB(0x19c4ce8), "subprocess_pid_to_reap", ...) called at cpsrvd.pl line 7065
            cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0, "document", "./scripts/graceful_reboot_landing") called at cpsrvd.pl line 6206
            cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1835
            cpanel::cpsrvd::dodoc(HASH(0x137c758)) called at cpsrvd.pl line 1580
            cpanel::cpsrvd::handle_one_connection(6) called at cpsrvd.pl line 991
            cpanel::cpsrvd::script() called at cpsrvd.pl line 339
    [2019-01-17 20:03:10 -0200] die [Internal Death while parsing [stdin] 25483] (XID zdfqjq) “/usr/bin/kcarectl” reported error code “1” when it ended:  at /usr/local/cpanel/Cpanel/ChildErrorStringifier.pm line 149.
            Cpanel::ChildErrorStringifier::die_if_error(Cpanel::SafeRun::Object=HASH(0x2ff9268)) called at /usr/local/cpanel/Cpanel/KernelCare.pm line 123
            Cpanel::KernelCare::get_patch_type() called at /usr/local/cpanel/Cpanel/KernelCare.pm line 76
            Cpanel::KernelCare::get_kernelcare_state() called at /usr/local/cpanel/Cpanel/KernelCare/Suggest.pm line 65
            Cpanel::KernelCare::Suggest::get_suggestion() called at whostmgr/bin/whostmgr.pl line 5204
            main::graceful_reboot_landing("graceful_reboot_landing") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
            Whostmgr::Dispatch::_do_call("graceful_reboot_landing", HASH(0x2692be0), HASH(0x269ee58)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
            Whostmgr::Dispatch::dispatch("graceful_reboot_landing", 1, ARRAY(0x2692b68), HASH(0x269ee58)) called at whostmgr/bin/whostmgr.pl line 393
    
    
     
    #1 IsaacSchwartzman, Jan 18, 2019
    Last edited by a moderator: Jan 18, 2019
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @IsaacSchwartzman

    What kernel version are you running? Is this still occurring?

    Thanks!
     
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  3. IsaacSchwartzman

    IsaacSchwartzman Registered

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    My sys info:

    Static hostname:
    Icon name: computer-server
    Chassis: server
    Location:
    Machine ID:
    Boot ID:
    Operating System: CentOS Linux release 7.6.1810 (Core)
    CPE OS Name: cpe:/o:centos:centos:7
    Kernel: Linux 4.14.63-xxxx-std-ipv6-64
    Architecture: x86-64

    Server not reboot, show this error:

    (XID 5y285s) “/usr/bin/kcarectl” reported error code “1” when it ended: at /usr/local/cpanel/Cpanel/ChildErrorStringifier.pm line 149.
    Cpanel::ChildErrorStringifier::die_if_error(Cpanel::SafeRun::Object=HASH(0x2ff8178)) called at /usr/local/cpanel/Cpanel/KernelCare.pm line 123
    Cpanel::KernelCare::get_patch_type() called at /usr/local/cpanel/Cpanel/KernelCare.pm line 76
    Cpanel::KernelCare::get_kernelcare_state() called at /usr/local/cpanel/Cpanel/KernelCare/Suggest.pm line 65
    Cpanel::KernelCare::Suggest::get_suggestion() called at whostmgr/bin/whostmgr.pl line 5204
    main::graceful_reboot_landing("graceful_reboot_landing") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
    Whostmgr::Dispatch::_do_call("graceful_reboot_landing", HASH(0x268bd58), HASH(0x269dc30)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
    Whostmgr::Dispatch::dispatch("graceful_reboot_landing", 1, ARRAY(0x268bce0), HASH(0x269dc30)) called at whostmgr/bin/whostmgr.pl line 393
     
  4. dalem

    dalem Well-Known Member PartnerNOC

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    Kernel: Linux 4.14.63-xxxx-std-ipv6-64 is not the standard Centos 7 kernel
    kernealcare does not support it

    Boot you machine to the Centos 7 kernel
     
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  5. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    As suggested by @dalem this is an unsupported kernel version, you'll either need to remove kernelcare or boot into the standard CentOS 7 kernel. Here are the supported kernels for KernelCare: CloudLinux - Main | New template
     
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