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Updating Packages

Discussion in 'General Discussion' started by Monie, Feb 1, 2010.

  1. Monie

    Monie Member

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    When I update a package in WHM, it only updates one of the accounts. Any idea why on this?
     
  2. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    The described behavior could happen if there is only one account using the defined package.

    To modify or upgrade multiple accounts to use a new or specific package (or other newly-modified package) I recommend using the following:
    WHM: Main >> Multi Account Functions >> Modify/Upgrade Multiple Accounts
     
  3. Monie

    Monie Member

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    I go into Main -> Packages -> Edit Packages but when I hit update it only shows one account it has updated when I know it has more than one.

    EDIT: Sometimes it doesn't update any accounts.
     
    #3 Monie, Feb 2, 2010
    Last edited: Feb 2, 2010
  4. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    I believe it might be related to a known issue, but to confirm and be certain if it is the same or related we would need to inspect the system via direct access and investigate the surrounding circumstances involved for a proper diagnosis; the links in my forums signature may be used to initiate a support request (ticket submission).

    For internal reference, what is the full cPanel version number of the system?
    Code:
    # cat /usr/local/cpanel/version && echo
     
  5. Monie

    Monie Member

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    11.25.0-release_42400
     
  6. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Thank you for the information. Please note there is a newer RELEASE build as of the time of writing; I recommend ensuring to keep the system updated to the latest available version for the configured build tree (e.g., RELEASE).
    cPanel Downloads - Latest cPanel/WHM Builds
    cPanel Change Log - RELEASE Build Tree

    If submitting a support request, when available, please let me know the ticket ID number (e.g, via a PM) so I may follow-up internally.
     
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