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Upgrade breaks Cpanel on FreeBSD

Discussion in 'General Discussion' started by Dillard, Mar 13, 2004.

  1. Dillard

    Dillard Well-Known Member

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    :(

    Disabled the password reset function thursday but nevertheless Cpanel found it necessary to release a quick-fixed stable version.

    At the moment 2 Cpanel servers are down (for the Cpanel-part) meaning my clients can't login to cpanel/whm and can't use Webmail (which they use a lot).

    This is caused by the update-script, which apperantly first deleted the old binaries and is stuck on receiving the updates from the update server. This is both ON 4.9 AND 5.1 ?!

    I can see the orginal updatescript is my processlist but in the meantime I did a "killall -9 whostmgrd cpaneld webmaild" as was suggested in the Cpanel-news, silly me ...

    So now also my webmail is gone and my boxes are far from ok. Until yesterday everything was fine, so thanks to Cpanel for providing us with well-tested updates :(

    How can this be solved ? I get a feeling that is not tested proparly for FreeBSD since I see notices of "/usr/libexec/ld-elf.so.1: Shared object "libc.so.6" not found ". Can somebody tell me what to do ?
     
  2. Ley

    Ley Well-Known Member

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  3. Dillard

    Dillard Well-Known Member

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    Hmm, interupted the update process (it seems that there is a lock at the cpanel.sync.lock ?).

    When I try to start cpsrvd manually I get :

    server1# /usr/local/cpanel/cpsrvd
    Can't locate utf8.pm in @INC (@INC contains: /usr/lib/perl5/5.6.0/i386-freebsd /usr/lib/perl5/5.6.0 /usr/lib/perl5/site_perl/5.6.0/i386-freebsd /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl .).
    BEGIN failed--compilation aborted.

    Is this also the case with you ?

    Dillard
     
  4. Ley

    Ley Well-Known Member

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    Yeah when interupt it i get this aswell, then its moving on to the update ? Syncing cpanel or something like this. But nothing happends, when i interupt again im back to start....



    I really hope they fix this soooon...
     
  5. Dillard

    Dillard Well-Known Member

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    I noticed that utf8.pm is looked up in perl.5.6.0 but it isn't excisting anylonger. When copied perl5.6.1. to perl5.6.0 I received a new error about Compress:Zlib

    Longer futher...

    What time are those Cpanel boys awake ?
     
  6. Ley

    Ley Well-Known Member

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    cpanelsync.lock .....keeps looping this. I got 1 machine running this process for over 15 hours
     
  7. Ley

    Ley Well-Known Member

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    I will try reboot then again upcp..maybe ...lets hope :)
     
  8. Ley

    Ley Well-Known Member

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    /usr/local/cpanel/cpsrvd
    Can't locate utf8.pm in @INC (@INC contains: /usr/lib/perl5/5.6.0/i386-freebsd /usr/lib/perl5/5.6.0 /usr/lib/perl5/site_perl/5.6.0/i386-freebsd /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl .).
    BEGIN failed--compilation aborted.


    i get this when i rebooted..
     
  9. Ley

    Ley Well-Known Member

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    Ahhhh crap same msg again!
     
  10. Dillard

    Dillard Well-Known Member

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    I suppose we were on Perl 5.6.0 and now we are on 5.6.1

    I'm trying a "pkg_add -f linux-base.7.1_5" since I saw 4.9 complaining about not being able to update this without force
     
  11. Dillard

    Dillard Well-Known Member

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    Didn't work from prompt. Also not from /stand/sysinstall as there is a version conflict. Can this be compiled from ports ?
     
  12. Ley

    Ley Well-Known Member

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    i left mine for a few hours. When i checked back i saw it was past those cpanelsync.lock

    Now it has been installed (i think...) and its syncing source files....but it has been doing this for 3 hours now
     
  13. Dillard

    Dillard Well-Known Member

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    I have created a ticket. Michael is now looking at it... I'm curious what will be the cause afterall.
     
  14. Ley

    Ley Well-Known Member

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    I hope there is a fix for this...this outage took more then needed for a "STABLE" release....this is not stable at all.

    This will also be the last time i upgrade ;-) after everything is working i will disable updates.
     
  15. Dillard

    Dillard Well-Known Member

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    Michael managed to get one of my servers up again (just 5 minutes ago). I will ask him what he did...
    (so I can do the rest myself)
     
  16. Ley

    Ley Well-Known Member

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    Thanks! Please post here what you did then...my servers still down
     
  17. cPanelNick

    cPanelNick Administrator
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    /scripts/upcp --force
     
  18. Ley

    Ley Well-Known Member

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    thanks, that seems to have done it after 3 hours.


    BUt now email is not sending out. Everything is stuck in the que....i hae tried /scripts/exim4 didnt work....what is the matter now?
     
  19. Dillard

    Dillard Well-Known Member

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    Nick, was this all Michael did on my server ? Because I tried this myself 10 hours ago.

    I suspect something was broken and needed to be fixed first, before the update (upcp) was able to complete.

    I'm curious what is was (since it costed me my a well-deserved free saterday) and because my other servers are still to be done, and I like to try this myself, so support won't be overwhelmed with my support tickets :)
     
  20. Ley

    Ley Well-Known Member

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    Dillard, all i did was /scripts/upcp --force. Leave it there for a few hours check back and it should work. You can ctrl-c when the files are synced (after cpanel install) since this crashes anyways. I did it and my servers are up :-D
     
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