Upgrade Fail from 11.34 to 11.36 due to bind-devel unpacking

[gowrann]

Hi,

One of my servers is failing the cPanel upgrade to 11.36 - any thoughts on what to do -

[COLOR="#0000CD"][20130326.214903]   Detected version '11.34.1.12' from version file.
[20130326.214903]   Target version set to '11.36.0.18'
[20130326.214903]   Checking license
[20130326.214903]   License file check complete
[20130326.214903]   Checking that the RPM DB is OK...
[20130326.214904]   glibc-2.5-107
[20130326.214904]   glibc-2.5-107
[20130326.214904]   OK: RPM DB is responding to queries
[20130326.214904]   Testing if rpm_is_working RPM is installed
[20130326.214904]   package rpm_is_working is not installed
[20130326.214904]   Testing if it's possible to install a simple RPM
[20130326.214904]   Preparing...                ##################################################
[20130326.214904]   rpm_is_working              ##################################################
[20130326.214905]   Switching to version '11.36.0.18' of updatenow to perform sync.
[20130326.214913]   Loaded plugins: fastestmirror
[20130326.214913]   Loading mirror speeds from cached hostfile
[20130326.214914]    * base: dist1.800hosting.com
[20130326.214914]    * extras: mirror.anl.gov
[20130326.214914]    * rpmforge: mirror.teklinks.com
[20130326.214914]    * updates: centos.icyboards.com
[20130326.214917]   Excluding Packages in global exclude list
[20130326.214920]   Finished
[20130326.214920]   Setting up Install Process
[20130326.214921]   Resolving Dependencies
[20130326.214921]   --> Running transaction check
[20130326.214921]   ---> Package bind-devel.i386 30:9.3.6-20.P1.el5_8.6 set to be updated
[20130326.214921]   ---> Package bind-devel.x86_64 30:9.3.6-20.P1.el5_8.6 set to be updated
[20130326.214922]   --> Finished Dependency Resolution
[20130326.214922]   
[20130326.214922]   Dependencies Resolved
[20130326.214922]   
[20130326.214922]   ================================================================================
[20130326.214922]    Package          Arch         Version                      Repository     Size
[20130326.214922]   ================================================================================
[20130326.214922]   Installing:
[20130326.214922]    bind-devel       i386         30:9.3.6-20.P1.el5_8.6       updates       2.8 M
[20130326.214922]    bind-devel       x86_64       30:9.3.6-20.P1.el5_8.6       updates       2.8 M
[20130326.214922]   
[20130326.214922]   Transaction Summary
[20130326.214922]   ================================================================================
[20130326.214922]   Install       2 Package(s)
[20130326.214922]   Upgrade       0 Package(s)
[20130326.214922]   
[20130326.214922]   Total download size: 5.6 M
[20130326.214922]   Downloading Packages:
[20130326.214923]   --------------------------------------------------------------------------------
[20130326.214923]   Total                                           6.2 MB/s | 5.6 MB     00:00     
[20130326.214923]   Running rpm_check_debug
[20130326.214923]   Running Transaction Test
[20130326.214923]   Finished Transaction Test
[20130326.214923]   Transaction Test Succeeded
[20130326.214923]   Running Transaction
[20130326.214924]   
[20130326.214924]   Installing     : bind-devel                                               1/2Error unpacking rpm package 30:bind-devel-9.3.6-20.P1.el5_8.6.x86_64
[20130326.214924]    
[20130326.214924]   error: unpacking of archive failed on file /usr/share/man/man3/lwres.3.gz: cpio: rename
[20130326.214924]   
[20130326.214924]   Installing     : bind-devel                                               2/2Error unpacking rpm package 30:bind-devel-9.3.6-20.P1.el5_8.6.i386
[20130326.214924]    
[20130326.214924]   error: unpacking of archive failed on file /usr/share/man/man3/lwres.3.gz: cpio: rename
[20130326.214924]   
[20130326.214924]   Failed:
[20130326.214924]     bind-devel.i386 30:9.3.6-20.P1.el5_8.6                                        
[20130326.214924]     bind-devel.x86_64 30:9.3.6-20.P1.el5_8.6                                      
[20130326.214924]   
[20130326.214924]   Complete!
[20130326.214924]   Prelinking is disabled.
[20130326.214925] E Sysup: Needed system RPMs were not installed: bind-devel
[20130326.214925] ***** FATAL: Cannot proceed. Needed system RPMs were not installed.
[20130326.214925]   The Administrator will be notified to review this output when this script completes
[20130326.214925] E Detected events which require user notification during updatenow. Will send iContact the log
[/COLOR]

 

[cPanelMichael]

Hello

It appears your system is unable to update the "bind-devel" package. Try doing this manually:

# yum update bind-devel

Do you receive the same error message reported by cPanel? If so, check the status of this file. EX:

# lsattr /usr/share/man/man3/lwres.3.gz
# stat /usr/share/man/man3/lwres.3.gz

Do you notice any abnormal permission or ownership values?

Thank you.

 

[gowrann]

Hi Michael - when I do a manual yum it sees the package bind-devel as available but does not install...

[email protected] [~]# yum update bind-devel
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
 * base: dist1.800hosting.com
 * extras: centos.icyboards.com
 * rpmforge: mirror.us.leaseweb.net
 * updates: mirror.raystedman.net
base                                                                                                                          | 1.1 kB     00:00     
extras                                                                                                                        | 2.1 kB     00:00     
hgdedi                                                                                                                        | 1.2 kB     00:00     
rpmforge                                                                                                                      | 1.9 kB     00:00     
s3tools                                                                                                                       | 1.3 kB     00:00     
updates                                                                                                                       | 1.9 kB     00:00     
Excluding Packages in global exclude list
Finished
Setting up Update Process
Package(s) bind-devel available, but not installed.
No Packages marked for Update

And here is the output for lsattr and stat on the file 'lwres.3.gz

# lsattr /usr/share/man/man3/lwres.3.gz
[email protected] [~]# lsattr /usr/share/man/man3/lwres.3.gz
------------- /usr/share/man/man3/lwres.3.gz/content.lng
------------- /usr/share/man/man3/lwres.3.gz/info.lng
------------- /usr/share/man/man3/lwres.3.gz/site.lng

# stat /usr/share/man/man3/lwres.3.gz

[email protected] [~]# stat /usr/share/man/man3/lwres.3.gz
  File: `/usr/share/man/man3/lwres.3.gz'
  Size: 4096      	Blocks: 8          IO Block: 4096   directory
Device: 18h/24d	Inode: 107728769   Links: 2
Access: (0755/drwxr-xr-x)  Uid: (    0/    root)   Gid: (    0/    root)
Access: 2011-03-23 14:25:07.000000000 -0500
Modify: 2011-04-06 12:28:30.000000000 -0500
Change: 2011-04-06 12:28:30.000000000 -0500

 

[cPanelMichael]

Please open a ticket so we can take a closer look:

Submit A Ticket

You can post the ticket number here so we can track the issue.

Thank you.

 

[dilitalo]

I have the same exact issue. How was this issue resolved in the ticket. Please post solution, it would be much appreciated.

 

[cPanelMichael]

I have the same exact issue. How was this issue resolved in the ticket. Please post solution, it would be much appreciated.

We found that "/usr/share/man/man3/lwres.3.gz" was created as a directory. The solution was to move this directory out of the way, and run the following command:

# yum install bind-devel

Thank you.