desis

Registered
Jan 17, 2020
2
0
1
United States
cPanel Access Level
Root Administrator
I cant upgrade 11.60.0.48 to 11.84.0.19 getting the following error

E Running /usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1579281968.log failed, exited with code 0 (signal = 9)


Below is the log file

[2020-01-17 10:26:22 -0700] Retrieving and staging /cpanelsync/11.60.0.48/binaries/linux-c6-x86_64/cgi-sys/formmail.cgi.xz
[2020-01-17 10:26:22 -0700] Set ownership on /usr/local/cpanel/cgi-sys/formmail.cgi-cpanelsync to 0:10
[2020-01-17 10:26:22 -0700] Set permissions on /usr/local/cpanel/cgi-sys/formmail.cgi-cpanelsync to 0755
[2020-01-17 10:26:22 -0700] Retrieving and staging /cpanelsync/11.60.0.48/binaries/linux-c6-x86_64/bin/admin/Cpanel/cron.xz
[2020-01-17 10:26:23 -0700] Retrieving and staging /cpanelsync/11.60.0.48/binaries/linux-c6-x86_64/bin/admin/Cpanel/integration_call.xz
[2020-01-17 10:26:23 -0700] Retrieving and staging /cpanelsync/11.60.0.48/binaries/linux-c6-x86_64/uapi.xz
[2020-01-17 10:26:24 -0700] Set permissions on /usr/local/cpanel/uapi-cpanelsync to 0755
[2020-01-17 10:26:24 -0700] Retrieving and staging /cpanelsync/11.60.0.48/binaries/linux-c6-x86_64/bin/admin/Cpanel/mailroute.xz
[2020-01-17 10:26:24 -0700] Retrieving and staging /cpanelsync/11.60.0.48/binaries/linux-c6-x86_64/bin/modsec_cpanel_conf_init.xz
[2020-01-17 10:26:24 -0700] Retrieving and staging /cpanelsync/11.60.0.48/binaries/linux-c6-x86_64/bin/removeacct.xz
[2020-01-17 10:26:25 -0700] Retrieving and staging /cpanelsync/11.60.0.48/binaries/linux-c6-x86_64/bin/admin/Cpanel/mysql.xz
[2020-01-17 10:26:25 -0700] Retrieving and staging /cpanelsync/11.60.0.48/binaries/linux-c6-x86_64/bin/admin/Cpanel/reseller.xz
[2020-01-17 10:26:26 -0700] Retrieving and staging /cpanelsync/11.60.0.48/binaries/linux-c6-x86_64/whostmgr/bin/whostmgr9.xz
[2020-01-17 10:26:26 -0700] Retrieving and staging /cpanelsync/11.60.0.48/binaries/linux-c6-x86_64/libexec/spamd-dormant.xz
[2020-01-17 10:26:26 -0700] Retrieving and staging /cpanelsync/11.60.0.48/binaries/linux-c6-x86_64/bin/view_transfer.xz
[2020-01-17 10:26:26 -0700] Retrieving and staging /cpanelsync/11.60.0.48/binaries/linux-c6-x86_64/cgi-sys/templatepreview.cgi.xz
[2020-01-17 10:26:26 -0700] Set ownership on /usr/local/cpanel/cgi-sys/templatepreview.cgi-cpanelsync to 0:10
[2020-01-17 10:26:26 -0700] Retrieving and staging /cpanelsync/11.60.0.48/binaries/linux-c6-x86_64/bin/autossl_check_cpstore_queue.xz
[2020-01-17 10:26:27 -0700] Retrieving and staging /cpanelsync/11.60.0.48/binaries/linux-c6-x86_64/bin/apitool.xz
[2020-01-17 10:26:27 -0700] Retrieving and staging /cpanelsync/11.60.0.48/binaries/linux-c6-x86_64/bin/convert_addon_to_account.xz
[2020-01-17 10:26:28 -0700] Retrieving and staging /cpanelsync/11.60.0.48/binaries/linux-c6-x86_64/bin/admin/Cpanel/autoconfig_call.xz
[2020-01-17 10:26:29 -0700] 17% complete
[2020-01-17 10:26:29 -0700] E Running /usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1579281968.log failed, exited with code 0 (sign$
=> Log closed Fri Jan 17 10:26:29 2020
=> Log closed Fri Jan 17 10:26:29 2020


Please help .. Because I cant even acccess to phpmyadmin and mail through cpanel, having the following error

No response from subprocess (php): The subprocess ended prematurely because it received the “SEGV” (11) signal.


So I tried to upgrade Cpanel.. But I cant event upgrade the cpanel. Any help will be greatly appreciated.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,254
313
Houston
I'd suggest opening a ticket for issues such as this. Were you able to get this completed? It looks like someone canceled the update manually based on the output you provide:

Code:
No response from subprocess (php): The subprocess ended prematurely because it received the “SEGV” (11) signal.