upgrade problem 11.38 to 11.40

[kolpator]

hi there,

other than blockers (mysql version etc) what are possible reasons for CAN NOT upgrade from WHM 11.38.2 (build 7) 11.40 ?

we have 15 cpanel servers in our company, but one of them cant be upgraded via whm nor ssh even -force options not useful atm.

this is our server upgrade log:

[20131120.113711] 0% complete [20131120.113711] Detected cron=0 (env var CPANEL_IS_CRON was present before this process started.) [20131120.113711] 1% complete ----------------------------------------------------------------------------------------------------
=> Log opened from /scripts/upcp at Wed Nov 20 11:37:11 2013
[20131120.113711]   Detected cron=0 (env var CPANEL_IS_CRON was present before this process started.)
=> Log closed Wed Nov 20 11:37:11 2013
[20131120.113711]   Running Standardized hooks
[20131120.113711]   mtime on upcp is 1370899282 (Tue Jun 11 00:21:22 2013)
----------------------------------------------------------------------------------------------------
=> Log opened from /usr/local/cpanel/scripts/updatenow at Wed Nov 20 11:37:12 2013
[20131120.113712]   Detected version '11.38.2.7' from version file.
[20131120.113712]   Using mirror '209.188.92.54' for host 'httpupdate.cpanel.net'.
[20131120.113713]   Target version set to '11.40.0.24'
[20131120.113713]   Target version set to '11.38.2.12'
[20131120.113713]   Need to upgrade to the LTS version before switching to another major version
[20131120.113713]   Switching to 11.38.2.12 to determine if we can reach that version without failure.
[20131120.113713]   Retrieving and staging /cpanelsync/11.38.2.12/cpanel/scripts/updatenow.static.bz2
[20131120.113713]   Using mirror '94.75.231.77' for host 'httpupdate.cpanel.net'.
[20131120.113715]   Set permissions on /usr/local/cpanel/scripts/updatenow.static-cpanelsync to 0700
=> Log closed Wed Nov 20 11:37:15 2013
----------------------------------------------------------------------------------------------------
=> Log opened from /usr/local/cpanel/scripts/updatenow.static-cpanelsync at Wed Nov 20 11:37:16 2013
[20131120.113716]   Detected version '11.38.2.7' from version file.
[20131120.113716]   Using mirror '94.75.231.77' for host 'httpupdate.cpanel.net'.
[20131120.113716]   Target version set to '11.40.0.24'
[20131120.113716]   Target version set to '11.38.2.12'
[20131120.113716]   Checking license
[20131120.113706]   License file check complete
[20131120.113706]   Checking that the RPM DB is OK...
[20131120.113706]   glibc-2.12-1.107.el6_4.4.x86_64
[20131120.113706]   glibc-2.12-1.107.el6_4.4.i686
[20131120.113706]   OK: RPM DB is responding to queries
[20131120.113706]   Testing if rpm_is_working RPM is installed
[20131120.113706]   package rpm_is_working is not installed
[20131120.113706]   Testing if it's possible to install a simple RPM
[20131120.113706]   Preparing...                ##################################################
[20131120.113706]   rpm_is_working              ##################################################
[20131120.113707]   Switching to version '11.38.2.12' of updatenow to perform sync.
=> Log closed Wed Nov 20 11:37:07 2013
[20131120.113707] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1384940231.log` failed, exited with code 25 (signal = 0)
=> Log closed Wed Nov 20 11:37:07 2013


Upgrade Complete

-----------------------------------------------------------------------------------
if this is wrong place to post, please forrgive me.

 

[24x7server]

Hello,

Can you please check your cPanel Update Preferences through WHM >> Server Configuration >> Update Preferences and setup it to RELEASE OR CURRENT and than try to run cPanel update with --force.

 

[cPanelMichael]

Please open a support ticket using the link in my signature if the issue continues. Post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[kolpator]

Hello,

Can you please check your cPanel Update Preferences through WHM >> Server Configuration >> Update Preferences and setup it to RELEASE OR CURRENT and than try to run cPanel update with --force.

hi,

its already in release mode. same with our other service.