diades

Registered
Jan 22, 2012
3
0
51
cPanel Access Level
Root Administrator
Hi

I have recently activated the cpanel upgraqde button to upgrade the server to the latest safe build which it tells me is compete but, when the panel is loaded, I keep getting page re-directs and the side panel menus disappear when hovered over.

Can someone tell me the error of my ways please? I am not at all use to cpanel or admin., I am afraid. This was to be the first part of an all-round upgrade which was to include upgrading bot mySQL and the PHP version (both of which are as yet to be done).
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello :)

Please try clearing your browser cache and opening Web Host Manager again. If the issue persists, check the cPanel error log for any specific errors:

Code:
# tail -f /usr/local/cpanel/logs/error_log
Thank you.
 

diades

Registered
Jan 22, 2012
3
0
51
cPanel Access Level
Root Administrator
Hi

Thanks for your reply and sorry for not getting back to you. I cleared the cache and also tried in other browsers, same result.

Being a complete novice at this, would it be possible for you to advise me as to how to go about accomplishing this:

Code:
# tail -f /usr/local/cpanel/logs/error_log
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
You would run that command via SSH as "root". The following document is available for more information on SSH access:

SSH/Shell Access

Also, feel free to submit a ticket with our support staff if you require further assistance:

Submit A Ticket

Thank you.