Upgrade to v56 fails with cpanel-perl conflict

[Karateka]

I can't resist. From the moment I saw the announcement to 522, I saw this coming, though I was hoping it wouldn't happen.

I just tried to update a server:

[2016-04-26 13:46:34 +0200]     file /usr/local/cpanel/3rdparty/bin/perl from install of cpanel-perl-522-5.22.1-9.cp1156.x86_64 conflicts with file from package cpanel-perl-514-5.14.4-6.cp1146.x86_64

[2016-04-26 13:46:34 +0200] W Exit Code: 254

[2016-04-26 13:46:34 +0200] ***** FATAL: Test install failed: 

[2016-04-26 13:46:34 +0200]     file /usr/local/cpanel/3rdparty/bin/perl from install of cpanel-perl-522-5.22.1-9.cp1156.x86_64 conflicts with file from package cpanel-perl-514-5.14.4-6.cp1146.x86_64

[2016-04-26 13:46:34 +0200]   The Administrator will be notified to review this output when this script completes

[2016-04-26 13:46:34 +0200] ***** FATAL: Error testing if the RPMs will install: Test install failed: 

[2016-04-26 13:46:34 +0200]     file /usr/local/cpanel/3rdparty/bin/perl from install of cpanel-perl-522-5.22.1-9.cp1156.x86_64 conflicts with file from package cpanel-perl-514-5.14.4-6.cp1146.x86_64

[2016-04-26 13:46:34 +0200]   see https://go.cpanel.net/rpmcheckfailed for more information

[2016-04-26 13:46:34 +0200]   The Administrator will be notified to review this output when this script completes

=> Log closed Tue Apr 26 13:46:34 2016

[2016-04-26 13:46:35 +0200]   17% complete

[2016-04-26 13:46:35 +0200] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1461671074.log --force` failed, exited with code 1 (signal = 0)

So what's the recommended path to get this running now?

 

[cPanelMichael]

Hello

Have you made any specific changes related to Perl on this system? Also, please post the output from the following command:

cat /var/cpanel/rpm.versions.d/local.versions

Thank you.

 

[Karateka]

No, this has been a fresh installation a few weeks ago with no system changes.

# cat /var/cpanel/rpm.versions.d/local.versions

--- 

file_format: 

  version: 2

install_targets: {}


rpm_locations: {}


srpm_sub_packages: {}


srpm_versions: {}


target_settings: 

  analog: uninstalled

  awstats: uninstalled

  clamav: installed

  easy-tomcat7: uninstalled

  munin: installed

  webalizer: uninstalled

url_templates: {}

 

[cPanelMichael]

Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[Karateka]

Ok, I opened a support request with the ID 7528903.

 

[cPanelMichael]

To update, the issue was the result of duplicate RPMs installed on the system. The following command addressed the issue:

/usr/local/cpanel/scripts/autorepair fix_duplicate_cpanel_rpms

You mentioned this in your earlier post:

No, this has been a fresh installation a few weeks ago with no system changes.

Did you install cPanel from an image, or using the instructions from our documentation on a fresh installation of CentOS?

Thank you.