Upgrading/Downgrading Accounts (WHM)

I have a reseller account and am about to go live. But before I do, there is something I cannot figure out. It may be ridiculously simple, but if so, I am overlooking it. I know it has to be possible. How do you add FTP accounts, or SQL databases, or Addons, Parked domains etc.... to an account? Please tell me you don't have to create an entirely new package with the extra accounts they have paid for and apply it to them!

One more thing, is there a setting in WHM that will allow me to store a user's email address with their account info, but won't send them an email when I make changes to their account? Or do I just have to leave the email's off? That would make things difficult.

 

Thanks for answering the first question. I'll go to my host about it. They actually do allow shell access, but I have to send them a copy of my drivers license etc.. in order to have it enabled.

Here is what I meant for the second question: When you create a new account in WHM, it allows you to put in an email address. If you do this, whenever you make any modifications to that account, like changing the quota or applying a different feature list, it automatically sends a report to the email address listed in that account. So, is there any way to have the email address listed in that account, but WHM not automatically email that address when I modify that account. Does that make more sense? I hope I explained that well enough. Thanks for you help.

 

No, It DOES send to that email address listed in the account i am modifying, as well as mine. I DON'T want any modifications to go the address listed for the account I am modifying. I guess I will just have to keep a record of their email address somewhere else besides in whm.