SOLVED Upgrading EasyApache 3 to 4 Error

[Kathleen Zagala]

I have been trying to upgrade and I get this error and don't know what to do to correct it.

Installing profile “/etc/cpanel/ea4/profiles/custom/ea3_state_at_migration-1480729459.json”.
An error occurred while installing profile “STDOUT output went to filehandle! at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 360.
        Cpanel::SafeRun::Object::stdout_r(Cpanel::SafeRun::Object=HASH(0x170d8390)) called at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 380
        Cpanel::SafeRun::Object::stdout(Cpanel::SafeRun::Object=HASH(0x170d8390)) called at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 345
        Cpanel::SafeRun::Object::_extra_error_args_for_die_if_error(Cpanel::SafeRun::Object=HASH(0x170d8390)) called at /usr/local/cpanel/Cpanel/ChildErrorStringifier.pm line 143
        Cpanel::ChildErrorStringifier::die_if_error(Cpanel::SafeRun::Object=HASH(0x170d8390)) called at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 339
        Cpanel::SafeRun::Object::new_or_die("Cpanel::SafeRun::Object", "program", "yum", "args", ARRAY(0x170d6930), "stdin", "install ea-php54-php-mcrypt\x{a}install ea-php56-php-common\x{a}insta"..., "stdout", IO::Callback=GLOB(0x170d6990), ...) called at /usr/local/cpanel/Cpanel/PackMan.pm line 380
        Cpanel::PackMan::resolve_multi_op_ns(Cpanel::PackMan=HASH(0x170cb0c0), ARRAY(0x17145760), "ea") called at /scripts/migrate_ea3_to_ea4 line 613
        scripts::migrate_ea3_to_ea4::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71
        Try::Tiny::try(CODE(0x1659f0f0), Try::Tiny::Catch=REF(0x16e06e08)) called at /scripts/migrate_ea3_to_ea4 line 618
        scripts::migrate_ea3_to_ea4::install_profile(HASH(0x166b41c0)) called at /scripts/migrate_ea3_to_ea4 line 940
        scripts::migrate_ea3_to_ea4::script("--run") called at /scripts/migrate_ea3_to_ea4 line 953
”.

STDOUT output went to filehandle! at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 360.
        Cpanel::SafeRun::Object::stdout_r(Cpanel::SafeRun::Object=HASH(0x170d8390)) called at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 380
        Cpanel::SafeRun::Object::stdout(Cpanel::SafeRun::Object=HASH(0x170d8390)) called at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 345
        Cpanel::SafeRun::Object::_extra_error_args_for_die_if_error(Cpanel::SafeRun::Object=HASH(0x170d8390)) called at /usr/local/cpanel/Cpanel/ChildErrorStringifier.pm line 143
        Cpanel::ChildErrorStringifier::die_if_error(Cpanel::SafeRun::Object=HASH(0x170d8390)) called at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 339
        Cpanel::SafeRun::Object::new_or_die("Cpanel::SafeRun::Object", "program", "yum", "args", ARRAY(0x170d6930), "stdin", "install ea-php54-php-mcrypt\x{a}install ea-php56-php-common\x{a}insta"..., "stdout", IO::Callback=GLOB(0x170d6990), ...) called at /usr/local/cpanel/Cpanel/PackMan.pm line 380
        Cpanel::PackMan::resolve_multi_op_ns(Cpanel::PackMan=HASH(0x170cb0c0), ARRAY(0x17145760), "ea") called at /scripts/migrate_ea3_to_ea4 line 613
        scripts::migrate_ea3_to_ea4::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71
        Try::Tiny::try(CODE(0x1659f0f0), Try::Tiny::Catch=REF(0x16e06e08)) called at /scripts/migrate_ea3_to_ea4 line 618
        scripts::migrate_ea3_to_ea4::install_profile(HASH(0x166b41c0)) called at /scripts/migrate_ea3_to_ea4 line 940
        scripts::migrate_ea3_to_ea4::script("--run") called at /scripts/migrate_ea3_to_ea4 line 953


Please select from the following options:

1) Revert to EasyApache 3
2) Abort.
3) Install the cPanel Default profile.

Any help is appecated

 

[SysSachin]

Hello,

Use the steps in mentioned below URL for install EasyApache+4 and let me know if getting any error.
How to Install or Uninstall EasyApache 4 - EasyApache 4 - cPanel Documentation

 

[Kathleen Zagala]

Those are the instructions I used when I got the error.

 

[cPanelMichael]

Hello,

Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[slinky]

As an FYI, I've got errors too. Will need to open up a ticket for this among other things as well. Took down the server and had to try to reinstall to get that uninstall message back and then uninstalled EA 4, or at least whatever was upgraded.

No package ea-php54-php-opcache available. at /usr/local/cpanel/Cpanel/PackM                     an.pm line 602.

Complete!
Installing profile â/etc/cpanel/ea4/profiles/custom/ea3_state_at_migration-14836                     88026.jsonâ
           An error occurred while installing profile â> > > > > > > > > > > > >                      > > > > > > > > > > > > > > > > > > > > > > > > > > > > > No package ea-php54-p                     hp-opcache available. at /usr/local/cpanel/Cpanel/PackMan.pm line 602.
â

> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >                      > > No package ea-php54-php-opcache available. at /usr/local/cpanel/Cpanel/PackM                     an.pm line 602.

 

[slinky]

Thanks to ticket support I was able to solve this problem. It may be unique to each person's server. I was missing a file for some reason and the installer failed. Cpanel was able to get this working.

 

[cPanelMichael]

Thanks to ticket support I was able to solve this problem. It may be unique to each person's server. I was missing a file for some reason and the installer failed. Cpanel was able to get this working.

I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.